No Public Name
Business
30-39 years
Reviewed:
7 years ago
(20/07/2019)
Date of experience:
07/2019
No Public Name
Business
40-49 years
Reviewed:
7 years ago
(17/07/2019)
Date of experience:
07/2019
By Kenneth
Couple
70-79 years
Reviewed:
7 years ago
(11/07/2019)
Date of experience:
07/2019
By Piroska Balázs
Business
30-39 years
Reviewed:
7 years ago
(04/07/2019)
Date of experience:
07/2019
By Raymond Wyler
Couple
80+ years
Reviewed:
7 years ago
(24/06/2019)
Date of experience:
06/2019
No Public Name
Couple
70-79 years
Reviewed:
7 years ago
(24/06/2019)
Date of experience:
06/2019
By Stephen Carlin
Family
50-59 years
Reviewed:
7 years ago
(15/06/2019)
Date of experience:
06/2019
No Public Name
Couple
50-59 years
Reviewed:
7 years ago
(09/06/2019)
Date of experience:
06/2019
No Public Name
Business
50-59 years
Reviewed:
7 years ago
(05/06/2019)
Date of experience:
05/2019
By Bellant
Business
60-69 years
Reviewed:
7 years ago
(29/05/2019)
Date of experience:
05/2019
Very disappointed. I travelled in different countries of Europe in last two weeks and always stayed in Best Western chain hotels. Never had such a bad experience before.
I thank you for taking the time to post your comments and stay 8 nights with us.
I am sorry to read your lines and learn that your experience in our hotel did not reach your expectations.
I am very surprised by your comments on the front office staff. Indeed, we get 9.1 rating on booking.com (> 750 reviews) for example.
Regarding the extra cost of Chf. 50.-, we charge it whenever a second person stay overnight. Juliana, having seen you the next morning with another person, decided to charge accordingly as she mentioned to you the day before.
Finally, we could have changed your room if it was so uncomfortable.
Kind regards
Joris Barbotin
GM