Hotel Mirabell by Maier Privathotels hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 10,652 reviews across 10 portals
:
No Public Name
Alone
30-39 years
Reviewed: 4 years ago (15/11/2022)
Date of experience: 11/2022

Hotel ist sauber, modernes Zimmer, gutes Frühstück und sehr nettes Personal!

Lieber Gast,

danke für Ihren Besuch und die tolle Bewertung. Wir freuen uns über das positive Feedback zu unseren sauberen und modernen Zimmern. Klasse, dass auch unser Frühstücksbuffet gut bei Ihnen angekommen ist. Wir hoffen Sie wählen unser Hotel auch während Ihres nächsten München Aufenthaltes.

Beste Grüße
Ihre Paula
No Public Name
Business
40-49 years
Reviewed: 4 years ago (14/11/2022)
Date of experience: 11/2022

Alles so wie man es brauchst!

Lieber Gast,

danke, dass Sie uns eine positive Bewertung zukommen lassen haben. Wir freuen uns, dass Sie rundum zufrieden waren und gerne bei uns zu Gast waren. Wir heißen Sie jederzeit in der Zukunft bei uns willkommen und freuen uns über einen erneuten Besuch.

Beste Grüße
Ihre Paula
No Public Name
Friends
40-49 years
Reviewed: 4 years ago (11/11/2022)
Date of experience: 11/2022

Sauber und gepflegt

Lieber Walter,

danke für Ihren Besuch und Ihre tolle Bewertung, über welche wir uns sehr freuen. Klasse, dass es Ihnen sehr gut bei uns gefallen hat und sowohl Sauberkeit, Freundlichkeit und auch das Preis-Leistungsverhältnis sehr überzeugen konnten. Gerne heißen wir Sie wieder einmal bei uns willkommen.

Beste Grüße
Ihre Paula
By Klaus
Couple
50-59 years
Reviewed: 4 years ago (10/11/2022)
Date of experience: 11/2022

Sehr freundliche Mitarbeiter, gemütliches Hotel, sensationell gutes Frühstück!

Lieber Klaus,

welch tolle Bewertung Sie uns hier gesendet haben. Vielen Dank dafür. Wir freuen uns, dass es Ihnen bei uns so gut gegangen ist und Sie sich rundum wohl gefühlt haben. Gerne heißen wir Sie erneut bei uns willkommen.

Beste Grüße
Ihre Paula
No Public Name
Couple
80+ years
Reviewed: 4 years ago (10/11/2022)
Date of experience: 11/2022

Das Haus liegt sehr zentral und trotzdem ruhig. Die Freundlichkeit ist hervorragend das Frühstück unübertroffen. Alles optimal. Dass man zum öffentlichen Verkehr etwas laufen muss ist nur ein kleiner Nachteil.

Lieber Guenter,

danke für Ihren Besuch und Ihre Bewertung. Wir freuen uns, dass es Ihnen sehr gut bei uns gefallen hat und die Freundlichkeit unserer Mitarbeiter sehr überzeugend war und unser Frühstücksbuffet Ihre Erwartungen übertroffen hat. Wir hoffen Sie sind bald wieder einmal unser Gast.

Beste Grüße
Ihre Paula
By ...
Friends
60-69 years
Reviewed: 4 years ago (08/11/2022)
Date of experience: 11/2022

...

Lieber Gast,

gerne haben wir Sie bei uns im Mirabell willkommen geheißen. Schön, dass es Ihnen sehr gut bei uns gefallen hat und die Freundlichkeit unseres Personals Sie sehr überzeugen konnte. Es freut uns auch sehr, dass unser Frühstücksbuffet so gut bei Ihnen angekommen ist und Sie die vielfältige Auswahl genossen haben. Wir hoffen Sie kommen uns bald wieder einmal besuchen.

Beste Grüße
Ihre Paula
By Juan Gonzalez
Couple
30-39 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Area is out of your reach to change but feels dirty, insecure and it wasn't the best experience of the neighborhood but the hotel in general was okay-ish. Not amazing not the worst but there is room for improvement. The technology you have put in place like the check in... makes it feel robotic and nit very personal. I know you trying to be environmentally friendly but I believe staff could do some basic house keeping. Just make sure everything is in place... that there is toilet paper ior shampoo. I am pro-environmentally but it also comes across as "the hotel can save money" rather than environmentally conscious. Why do I say that? Because there is a lot of wastage with the coffee cups with the machine you got at the main reception. Also the way you pack the cutlery, bit unnecessary. Finally the tablets in the room, they use electricity and the carbon footprint maybe high if you count all the ones you have in the hotel but more importantly, they are just useless. I didn't find them useful whatsoever... wouldn't stay again, I would prefer to pay more for better quality and more attention to detail and customer service. Entrance seems top crowded, too basic and too overwhelming. And don't take me wrong the coffe box station is good but I noticed every person coming back to the hotel and leaving the hotel wants to take a coffee! I am pretty sure they just do it for the sake of taking coffee and it also make the hotel look more like a shop and puts you off if too many waiting.

Dear Guest,
thank you very much for your stay and your detailed review.
We have read all your points with high attention, as the feedback of our guests is very important for us.
Not only is environmental awareness a top priority for us, but we have also had to deal with corona pandemic in the last 2 years, which is why it is still important for us to separate the cutlery from other guests in order to continue to minimise infection. Believe us, we have no desire to close our business again because the corona numbers are rising again.
That is why we continue to adhere to many hygiene measures.
Regarding the tablets in the room, we have already thought about a more environmentally friendly solution and will change to a different system here. Nevertheless, we are bound by contracts that cannot be cancelled simply because the price of electricity is rising.
As a hotel, we are obliged to identify a hotel A-Z. Where is the nearest pharmacy? Where can you find the shoe shine machine?
Not only these things, but also the weather view or our hotel arrangements can be viewed via the tablets.
We have just installed our new coffee and tea station and the feedback from our guests is great. Of course, it is always a matter of taste how one finds facilities. Due to the structural conditions, we cannot install them elsewhere. However, if you have a tip for us, please let us know.
Regarding the requested early check in, we answered you on the Booking.com extranet that we are happy to accept the luggage and that we can accept an early check in for an extra charge, which you, however, denied.
Also we checked the TV in your room. We were able to connect to the mobile phone without any problems and were also able to watch other English TV channels.
We regret that we were unable to help you that evening. In our live chat you received a message that the chat is only possible at certain times. However, you were welcome to come to the reception and we would have been happy to help you.
We also can't imagine that our staff didn't give you an extra pillow. It is correct that we do not have other types of pillows, but we can always provide extra pillows.
We will nevertheless consult with our staff and carry out training processes.
Please be assured that we take all the points you have raised very seriously.
Nevertheless, we would be pleased if you would give us another chance to convince them of our house.
Kind regards
Paula
By Bocchi Arianna
Family
50-59 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Buon Hotel in una zona comoda ai servizi

Dear guest,

thanks for your visit and your review. Great you enjoyed your stay at Mirabell. We hope you will stay with us again.

Best regards
Paula
By Brigitte Beller
Couple
60-69 years
Reviewed: 4 years ago (06/11/2022)
Date of experience: 11/2022

We loved to stay in your hôtel..good location . Gaby was so kind with us. We appreciate every moment..all the people working in the hôtel were nice and ready to help us. And it was also important ton have tea and coffre for free at any moment.

Dear Brigitte,

thank you so much for your nice review. It makes us so happy to read your positive feedback on our staff. Of course it was a pleasure to host and welcome you at Mirabell. I will forward your feedback to Gaby, I am sure she will be pleased. Great you enjoyed the free coffee and tea we offer. As the breakfast we offer is of high quality and offers plenty of choices it will not be possible to decrease the price for it. We are planning to implement a small breakfast for those who prefer just a coffee/tea and a croissant/muesli, etc. on a cheaper price. Maybe this will be attractive for you too. Looking forward to host you again.

Best regards
Paula
No Public Name
Couple
70-79 years
Reviewed: 4 years ago (05/11/2022)
Date of experience: 11/2022

Sehr gute Lage, nettes Ambiente, Willkommesdrink, Kaffee/Teeautomat, Bücherregal im Eingangsbereich.

Lieber Gast,

vielen Dank für Ihren Besuch und Ihre Bewertung. Es macht Freude zu lesen, dass es Ihnen gut in unserem Haus gefallen hat. Wie schön, dass die zentrale Lage und das freundliche Ambiete überzeugen konnten und Sie sich auch über unser Bücherregal sehr gefreut haben. Wir hoffen sehr, dass Sie uns bald wieder einmal besuchen kommen.

Beste Grüße
Ihre Paula
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