By Viliam Sivek
Leisure travelers
40-49 years
Reviewed:
11 years ago
(06/01/2016)
Date of experience:
01/2016
No Public Name
Leisure travelers
50-59 years
Reviewed:
11 years ago
(06/01/2016)
Date of experience:
01/2016
By Guda Nataliya
Leisure travelers
30-39 years
Reviewed:
11 years ago
(06/01/2016)
Date of experience:
01/2016
By Nicole Weis
Leisure travelers
50-59 years
Reviewed:
11 years ago
(06/01/2016)
Date of experience:
01/2016
No Public Name
Leisure travelers
40-49 years
Reviewed:
11 years ago
(05/01/2016)
Date of experience:
12/2015
No Public Name
Leisure travelers
40-49 years
Reviewed:
11 years ago
(04/01/2016)
Date of experience:
12/2015
No Public Name
Leisure travelers
40-49 years
Reviewed:
11 years ago
(03/01/2016)
Date of experience:
12/2015
No Public Name
Leisure travelers
50-59 years
Reviewed:
11 years ago
(02/01/2016)
Date of experience:
12/2015
No Public Name
Leisure travelers
40-49 years
Reviewed:
11 years ago
(01/01/2016)
Date of experience:
12/2015
By boneddy
Leisure travelers
50-59 years
Reviewed:
11 years ago
(01/01/2016)
Date of experience:
12/2015
Very bad at the beginning end the end....When we made a reservation for almost 12.000 EUR (very overpriced) and we have asked for rooms next to each other, communication of the reception was horrible and they did not want to give us this option. We had to ask Booking.com for help and they finally did. We were 3 rooms, big family.
Stay was nice until the last evening if the restaurant manager would not ruined our stay. The tone of this man was very much offending us and I have never see anything like this from the hotel staff, not even form the hotel owner. We are also a hotel family from Czech 30 year in the industry with 43 hotels and this is not acceptable. Part of the family (3 people) left one day (in the morning) before fully prepaid stay until next day. Our last evening, we invite our skiing instructor with his family (2 adults, one child) to a hotel restaurant to have a dinner with us. After they have arrived, we have asked waiter to call us restaurant manager to ask him, if it’s ok if our friends will have a dinner with us and that everything is fully prepaid and 3 members of family left day early. He started a sentence with "first of all" you need to leave our restaurant because you have a sky suit. When I asked him if he really is a manager of the restaurant and he confirmed! We had no problem to pay but he insisted that we leave the restaurant. Unbelievable! . Even the regular staff was excusing him and came to me few times to apologize. This is not polite at all !! Especially when we have spent over 12.000 EUR for a stay. Big disappointment. Other than that, your hotel is very nice a cozy.