Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,150 reviews across 10 portals
:
By Tom Oldham
Couple
60-69 years
Reviewed: 1 week ago (01/07/2025)
Date of experience: 06/2025

Wonderful customer service. I would especially like to compliment Cindy who seemed to be and work everywhere all at once. She helped us buy train tickets and I also saw her bring down umbrellas in the rain. She appeared to be able to do it all at your hotel and always had a smile and great attitude. I was very impressed with her work ethic and demeanor and you should be very grateful to have her. I would hire her at any moment for multiple opportunities. Is she willing to move to Tennessee? Ha. Just joking. Please let her know what a good employee she is and treat her fairly.

Dear Holly Casos,

Thank you so much for your kind words and wonderful feedback. We are delighted to hear that Cindy’s dedication and warmth made your stay memorable. She is truly an asset to our team, and we will be sure to pass along your appreciation.

Your compliments mean a lot to us, and we will continue to strive to provide excellent service to all our guests. We hope to welcome you back to the Hotel Reine Mathilde in Bayeux very soon!

Warm regards,
Hotel Reine Mathilde Team
By J C Tabet
Family
70-79 years
Reviewed: 1 week ago (01/07/2025)
Date of experience: 06/2025

Front desk personnel very accommodating and helpful. Housekeeping very kind and careful

Dear J C Tabet,

Thank you very much for your kind words! We are delighted to hear that you appreciated our front desk team and housekeeping staff. It was a pleasure to host you, and we hope to welcoming you back to the Hotel Reine Mathilde in the future!

Warm regards,
The Hotel Reine Mathilde Team
By Inge
Family
60-69 years
Reviewed: 1 week ago (29/06/2025)
Date of experience: 06/2025

War qualitativ sehr gut und ausreichend

No Public Name
Friends
70-79 years
Reviewed: 2 weeks ago (27/06/2025)
Date of experience: 06/2025

Very enjoyable.

By Colin
Family
70-79 years
Reviewed: 2 weeks ago (27/06/2025)
Date of experience: 06/2025

Every thing was great. Location, room, service, breakfast and restaurant. Could fine parking fairly close to Hotel even when busy.

By Margot
Couple
60-69 years
Reviewed: 2 weeks ago (27/06/2025)
Date of experience: 06/2025

We had a wonderful stay at this hotel !! Location of hotel is the best in the middle of town, the staff were very nice and helpful, the rooms were large with a King bed. I would totally recommend this hotel !!

By Juliette Andrès
Couple
30-39 years
Reviewed: 2 weeks ago (26/06/2025)
Date of experience: 06/2025

Nous avons beaucoup aimé l’hôtel ! Belle chambre, personnel serviable et agréable !

Bonjour Juliette,

Un grand merci pour votre gentil commentaire ! Nous sommes ravis que vous ayez apprécié votre séjour et que notre établissement ait répondu à vos attentes. Au plaisir de vous accueillir à nouveau à l’Hôtel Reine Mathilde !

Cordialement,
L'équipe de l'Hôtel Reine Mathilde
By Bev Fulbright
Couple
60-69 years
Reviewed: 2 weeks ago (25/06/2025)
Date of experience: 06/2025

Everything was great

No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (16/06/2025)
Date of experience: 06/2025

Guest has not commented on review

No Public Name
Friends
70-79 years
Reviewed: 3 weeks ago (15/06/2025)
Date of experience: 06/2025

Because of our room #15 I would not recommend it. We also wanted to play cards either our friends but couldn’t use your downstairs area after 6.

Hello Massoni,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We will take your comments regarding Room #15 and the use of the downstairs area into consideration and work on improving these aspects.

Concerning supplies, every room have a bar soap and shampoo when you arrived so we do not really understand why you are talking about this.

We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.

Best regards,
The Reine Mathilde Team
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