Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,259 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (23/10/2024)
Date of experience: 10/2024

Great except heat and storing of luggage

Dear Prince,

Thank you for taking the time to share your feedback with us. We’re glad to hear you had a great stay overall!

We apologize for any inconvenience you experienced with the heating and luggage storage. Your comments are important to us, and we will certainly look into these issues to improve our guests' experiences in the future.

We hope to have the opportunity to welcome you back and provide an even better stay!

Best regards,
The Team at Hotel Reine Mathilde
No Public Name
Friends
50-59 years
Reviewed: 11 months ago (20/10/2024)
Date of experience: 10/2024

absolutely lovely. everything was wonderful !

Dear Genovese,

Thank you so much for your wonderful review! We're thrilled to hear that you had a lovely stay and that everything met your expectations. Your positive feedback means a lot to us!

We hope to welcome you back soon for another fantastic experience.

Best wishes,
The Team at Hotel Reine Mathilde
By Michael
Family
70-79 years
Reviewed: 11 months ago (18/10/2024)
Date of experience: 10/2024

Guest has not commented on review

By Julie
Couple
60-69 years
Reviewed: 11 months ago (18/10/2024)
Date of experience: 10/2024

It was fine- staff was great- room with air on was still too warm for us in october

Dear Julie,

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff great! We strive to provide excellent service to all our guests.

We're sorry to learn that the temperature in your room was not comfortable during your stay. Your comfort is important to us, and we appreciate your comments; we will certainly look into how we can better regulate room temperatures for our guests in the future.

Thank you again for your feedback, and we hope to welcome you back to La Reine Mathilde on your next visit!

Warm regards,
The La Reine Mathilde Team
By Chauchard
Couple
60-69 years
Reviewed: 11 months ago (18/10/2024)
Date of experience: 10/2024

Calme et sympatrique. Très bon accueil

Bonjour Chauchard,

Merci infiniment pour votre commentaire chaleureux ! Nous sommes ravis d'apprendre que vous avez apprécié le calme et l'accueil de notre équipe. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt à l'hôtel La Reine Mathilde.

Cordialement,
L'équipe de l'hôtel La Reine Mathilde
No Public Name
Friends
50-59 years
Reviewed: 11 months ago (17/10/2024)
Date of experience: 10/2024

Guest has not commented on review

By Josephine
Couple
Reviewed: 11 months ago (16/10/2024)
Date of experience: 10/2024

Wonderful

Dear Josephine,

Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience during your stay at La Reine Mathilde. Our team works hard to ensure that every guest feels welcomed and comfortable, and it means a lot to us to receive such positive feedback.

We hope to welcome you back again soon!

Warm regards,
The La Reine Mathilde Team
No Public Name
Business
50-59 years
Reviewed: 11 months ago (16/10/2024)
Date of experience: 10/2024

Bon rapport qualité prix même si un peu dans son jus

Cher Monsieur Joutel,

Merci beaucoup pour votre commentaire ! Nous sommes ravis d'apprendre que vous avez trouvé un bon rapport qualité-prix lors de votre séjour chez nous. Nous sommes conscients que notre hôtel a son propre charme, et nous travaillons constamment à l'améliorer pour le rendre encore plus accueillant. Nous espérons vous accueillir à nouveau bientôt à La Reine Mathilde.

Cordialement,
L'équipe de La Reine Mathilde
No Public Name
Friends
50-59 years
Reviewed: 11 months ago (14/10/2024)
Date of experience: 09/2024

Wonderful experience

Dear Belill,

Thank you so much for your lovely comment! We are delighted to hear that you had a wonderful experience at La Reine Mathilde. It is our pleasure to provide our guests with exceptional service and memorable moments. We hope to welcome you back soon for another delightful stay!

Warm regards,

The La Reine Mathilde Team
By John Galasso
Friends
60-69 years
Reviewed: 11 months ago (13/10/2024)
Date of experience: 10/2024

Guest has not commented on review

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