Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,259 reviews across 10 portals
:
By DAVID J
Family
50-59 years
Reviewed: 1 year ago (26/08/2024)
Date of experience: 08/2024

Nous avons passé un très bon séjour, l'accueil est excellent. Les lits sont confortables.

Merci beaucoup pour votre commentaire, David J ! Je suis ravi d'apprendre que vous avez passé un très bon séjour et que vous avez apprécié l'accueil ainsi que le confort de nos lits.

Nous nous efforçons de garantir une expérience agréable à tous nos clients, et c'est toujours gratifiant de recevoir des retours positifs. Nous espérons vous accueillir de nouveau très bientôt pour un autre séjour réussi !
No Public Name
Family
50-59 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

Great location, spotless clean, great staff and restaurant was lovely.

Thank you for your feedback, LYNCH! I'm delighted to hear that you enjoyed the great location and found the hotel spotless. It’s wonderful to know that the staff provided amazing and helpful service.

I appreciate your input regarding the bar closing early for residents; I can understand how that could be a disappointment, and I will make sure to pass that feedback along. Overall, it sounds like you had a fantastic stay, and I hope to welcome you back in the future!
No Public Name
Alone
70-79 years
Reviewed: 1 year ago (22/08/2024)
Date of experience: 08/2024

Je garderai un agréable souvenir de mon passage à l'hôtel Reine Mathilde à l'exception de mon dîner au "Garde-Manger" et du prix de la soirée-étape à 165€.

By Simona
Family
40-49 years
Reviewed: 1 year ago (19/08/2024)
Date of experience: 08/2024

Qualcosa da migliorare, pulizia nei locali comuni. E insonorizzazione, la sera e la notte si sentono molti rumori, del ristorante sottostante e degli altri ospiti

Grazie per il tuo feedback, Simona. Apprezziamo le tue osservazioni riguardo alla pulizia nei locali comuni e all'insonorizzazione. Ci scusiamo per qualsiasi disagio tu abbia sperimentato durante il tuo soggiorno. Le tue segnalazioni sono molto importanti per noi e saranno utilizzate per migliorare i nostri servizi. Speriamo di avere l'opportunità di accoglierti nuovamente in futuro e di offrirti un'esperienza migliore.
No Public Name
Family
50-59 years
Reviewed: 1 year ago (15/08/2024)
Date of experience: 08/2024

Excellente. Hôtel très bien situé, en plein cœur de Bayeux. Hôtel joliment décoré, chambres très fonctionnelles. Personnel accueillant. Nombreux parkings en proximité pour laisser sa voiture, tous les sites touristiques sont accessibles à pied. Une suggestion : identifier clairement un dépose-minute devant l'hôtel afin de faciliter le dépôt de personnes ou de bagages.

Nous vous remercions chaleureusement pour votre commentaire élogieux et pour avoir pris le temps de partager votre expérience au sein de notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement central, notre décoration et le confort de nos chambres, ainsi que l'accueil de notre équipe.

Nous prenons également note de votre suggestion concernant l'identification d'un dépose-minute devant l'hôtel. Votre retour est précieux et nous aidera à améliorer encore davantage l'expérience de nos clients.

Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt à l'Hôtel La Reine Mathilde et vous remercions encore pour vos remarques constructives.

Cordialement,
L’équipe de l’Hôtel La Reine Mathilde
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (15/08/2024)
Date of experience: 08/2024

Service on the roof terrace was excellent and we loved our drinks there. The view makes it. The hotel is looking a bit tired in relation to decor, especially the dining room.

Dear Spoor,

Thank you for taking the time to share your feedback regarding your recent stay at Hotel La Reine Mathilde. We are thrilled to hear that you enjoyed the excellent service on our rooftop terrace and that our stunning views added to your experience.

We also appreciate your constructive comments about the decor, particularly in the dining room. Please rest assured that we take guest feedback seriously, and we are continuously looking for ways to enhance our hotel's ambiance and facilities.

We hope to welcome you back in the future and show you some of the positive changes we are planning.

Warm regards,
By Gail Zukerman
Couple
Reviewed: 1 year ago (13/08/2024)
Date of experience: 08/2024

Would stay again if on first floor only,

Dear Gail Zukerman,

Thank you for sharing your feedback with us. We're glad to hear that you would consider staying with us again! We appreciate your preference for the first floor and will do our best to accommodate your request on your next visit. Your comfort is our priority, and we want to ensure you have the best experience possible.

If you have any other preferences or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back to Hotel La Reine Mathilde soon!

Best regards,
The Team at Hotel La Reine Mathilde
No Public Name
Family
Reviewed: 1 year ago (12/08/2024)
Date of experience: 08/2024

Alles ok.

Vielen Dank für Ihr kurzes Feedback, Meyer! Es freut uns zu hören, dass bei Ihrem Aufenthalt alles in Ordnung war.
Wir hoffen, Sie bald wieder begrüßen zu dürfen!
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (09/08/2024)
Date of experience: 08/2024

Guest has not commented on review

No Public Name
Couple
70-79 years
Reviewed: 1 year ago (09/08/2024)
Date of experience: 08/2024

The room was elegant, especially the bathroom.
Service is n the restaurant could be slow

Dear Diane,

Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the elegance of your room and the bathroom.

We apologize for the slow service you experienced in our restaurant. Your comments are important to us, and we will take them into consideration as we continuously strive to improve our guest experience.

We hope to welcome you back to Hotel La Reine Mathilde for a more seamless stay in the future!

Best regards,
The Hotel La Reine Mathilde Team
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