Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,515 reviews across 9 portals
:
By Diacre
Alone
70-79 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Très bon emplacement
Accueil chaleureux et efficace

Bonjour Diacre,
Nous vous remercions sincèrement pour votre commentaire positif ! Nous sommes ravis que vous ayez apprécié l'emplacement de notre hôtel ainsi que l'accueil chaleureux et efficace de notre équipe. Votre satisfaction est notre priorité. Au plaisir de vous accueillir à nouveau lors de votre prochain passage.

Cordialement,
L'équipe de l'hôtel Reine Mathilde
No Public Name
Family
60-69 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

staff was great - location and accommodations were great. It was a bit awkward to be on the other side of the street from the hotel desk - especially on the morning of the Tour de France - but it worked out well

Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciated our location and accommodations. We apologize for any inconvenience caused by the hotel’s layout, especially during such an exciting event like the Tour de France. We hope to welcome you back again soon for an even more seamless experience!
By Rina Castillo
Family
60-69 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

We booked an accessible room because I needed a roll-in shower. I appreciated that you had a real roll in shower with a shower seat. BUT the one important complaint I have is that the floor is VERY slippery when wet and I actually fell which is pretty dangerous. We asked for a rubber shower mat but housekeeping said you don’t have any and just gave us extra towels to put on the floor. Even my husband and daughter who are not PMR found it very slippery and dangerous. Please put rubber shower mats - it is very dangerous especially for PMR who cannot balance well or have strong legs.

Dear Rina Castillo,

Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience and safety concerns you experienced during your stay. Your safety and comfort are our top priorities, and we truly regret that the slippery floor caused you to fall.

We appreciate your suggestion regarding the addition of rubber shower mats and will certainly review our policies to improve safety measures in our accessible rooms. Your comments are invaluable in helping us enhance our services for all our guests.

Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide a safer, more comfortable experience.

Warm regards,
Reine Mathilde Hotel
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Guest has not commented on review

By Luc
Family
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Goede ligging, vriendelijk personeel, mooie kamers, lekker eten.

Dear Luc,

Thank you very much for your kind words! We're delighted to hear you enjoyed our great location, friendly staff, beautiful rooms, and delicious food. It was a pleasure hosting you, and we look forward to welcoming you back soon!

Best regards,
Reine Mathilde Team
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (14/07/2025)
Date of experience: 07/2025

Bonjour,
Ce que nous avons le plus apprécié lors de notre séjour à l’hotel, c’est l’accueil exceptionnel de l’hôtesse réceptionniste vendredi soir. Le personnel est vraiment très très bien également très accueillant et avenant. Vraiment très agréable.
Nous recommandons cet hôtel.
Merci à tout le personnel.
Cordialement
Caroline DAVID-MARTIN

Bonjour Caroline,

Un grand merci pour votre chaleureux message ! Nous sommes ravis d’apprendre que vous avez apprécié votre séjour, en particulier l’accueil de notre équipe. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement au Reine Mathilde.

Cordialement,
L'équipe du Reine Mathilde
By A.N.Other
Couple
50-59 years
Reviewed: 1 year ago (12/07/2025)
Date of experience: 07/2025

We’ve been here a couple of times before. Love the annexe stayed in. Very disappointed that the restaurant has changed. It used to serve the best pizza we ever had

Dear A.N.Other,

Thank you for your continued visits and for sharing your feedback. We’re delighted to hear that you enjoy staying in our annexe. We understand your disappointment regarding the restaurant changes. While our menu has evolved, we strive to offer a variety of delicious options and hope to welcome you back soon to experience our new offerings.

We look forward to seeing you again!

Warm regards,
Reine Mathilde Hotel
No Public Name
Friends
70-79 years
Reviewed: 1 year ago (11/07/2025)
Date of experience: 07/2025

Guest has not commented on review

No Public Name
Family
50-59 years
Reviewed: 1 year ago (11/07/2025)
Date of experience: 07/2025

I would definitely return and stay here again.

Thank you very much for your kind comment! We would be delighted to welcome you back to the Reine Mathilde Hotel. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (09/07/2025)
Date of experience: 07/2025

We would be pleased to stay here again if we return to Bayeux

Hello Cooper,
We would be delighted to welcome you back to the Hôtel Reine Mathilde if you return to Bayeux. Please don't hesitate to contact us for your reservation.
We look forward to seeing you again!
Best regards,
The Hôtel Reine Mathilde Team
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