Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,553 reviews across 9 portals
:
No Public Name
Friends
50-59 years
Reviewed: 1 year ago (29/07/2025)
Date of experience: 07/2025

Great spot to be based for two day DDay tour!

By Stioui
Couple
70-79 years
Reviewed: 1 year ago (26/07/2025)
Date of experience: 07/2025

Tout était parfait !

Chère Stioui,

Nous vous remercions chaleureusement pour votre commentaire. Nous sommes ravis d’apprendre que tout a été parfait lors de votre séjour.

Ce sera un plaisir de vous accueillir à nouveau lors de votre prochaine visite.

Cordialement,
L’équipe du Hotel Reine Mathilde
By Tim Driscoll
Friends
70-79 years
Reviewed: 1 year ago (22/07/2025)
Date of experience: 07/2025

Very enjoyable

No Public Name
Couple
50-59 years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

Un délicieux séjour

Bonjour Borcard,
Nous sommes ravis d'apprendre que vous avez passé un délicieux séjour chez nous à la Reine Mathilde. Votre satisfaction est notre plus belle récompense ! Au plaisir de vous accueillir de nouveau.

Cordialement,
L'équipe de la Reine Mathilde
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (19/07/2025)
Date of experience: 07/2025

Guest has not commented on review

No Public Name
Family
70-79 years
Reviewed: 1 year ago (19/07/2025)
Date of experience: 07/2025

Very nice. I had two children with me who enjoyed the games in the lobby and the swim facility.

By Diacre
Alone
70-79 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Très bon emplacement
Accueil chaleureux et efficace

Bonjour Diacre,
Nous vous remercions sincèrement pour votre commentaire positif ! Nous sommes ravis que vous ayez apprécié l'emplacement de notre hôtel ainsi que l'accueil chaleureux et efficace de notre équipe. Votre satisfaction est notre priorité. Au plaisir de vous accueillir à nouveau lors de votre prochain passage.

Cordialement,
L'équipe de l'hôtel Reine Mathilde
No Public Name
Family
60-69 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

staff was great - location and accommodations were great. It was a bit awkward to be on the other side of the street from the hotel desk - especially on the morning of the Tour de France - but it worked out well

Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciated our location and accommodations. We apologize for any inconvenience caused by the hotel’s layout, especially during such an exciting event like the Tour de France. We hope to welcome you back again soon for an even more seamless experience!
By Rina Castillo
Family
60-69 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

We booked an accessible room because I needed a roll-in shower. I appreciated that you had a real roll in shower with a shower seat. BUT the one important complaint I have is that the floor is VERY slippery when wet and I actually fell which is pretty dangerous. We asked for a rubber shower mat but housekeeping said you don’t have any and just gave us extra towels to put on the floor. Even my husband and daughter who are not PMR found it very slippery and dangerous. Please put rubber shower mats - it is very dangerous especially for PMR who cannot balance well or have strong legs.

Dear Rina Castillo,

Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience and safety concerns you experienced during your stay. Your safety and comfort are our top priorities, and we truly regret that the slippery floor caused you to fall.

We appreciate your suggestion regarding the addition of rubber shower mats and will certainly review our policies to improve safety measures in our accessible rooms. Your comments are invaluable in helping us enhance our services for all our guests.

Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide a safer, more comfortable experience.

Warm regards,
Reine Mathilde Hotel
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Guest has not commented on review

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