Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,553 reviews across 9 portals
:
No Public Name
Family
50-59 years
Reviewed: 2 years ago (16/12/2024)
Date of experience: 12/2024

Guest has not commented on review

Cher WIDENT,

Merci beaucoup pour votre avis détaillé et élogieux ! Nous sommes ravis d'apprendre que vous et votre famille avez apprécié votre séjour à l'Hôtel Reine Mathilde. C'est un plaisir de savoir que vous avez apprécié la tranquillité, les chambres spacieuses et propres, ainsi que la literie confortable. Nous sommes également heureux d'apprendre que nos salles de bain, notre personnel chaleureux et nos petits-déjeuners délicieux ont contribué à votre expérience positive.

Nous sommes ravis que notre emplacement central, proche des restaurants et commerces, tout en étant calme et au bord de la rivière, ait répondu à vos attentes. Notre équipe travaille dur pour maintenir des normes élevées de propreté et de service, et vos aimables paroles sont un grand encouragement pour nous.

Nous nous réjouissons de vous accueillir de nouveau avec votre famille dans notre hôtel à l'avenir !

Cordialement,
Anna
No Public Name
Couple
Reviewed: 2 years ago (09/12/2024)
Date of experience: 12/2024

Guest has not commented on review

By Cris
Couple
60-69 years
Reviewed: 2 years ago (05/12/2024)
Date of experience: 11/2024

This hotel had everything you will need for your stay. Walking distance to many sights and main streets. Great old world charm and friendly staff.

Thank you, Cris, for sharing your wonderful feedback with us. We're delighted to hear that you found our hotel charming and appreciated the old-world feel, as well as the friendly staff.

We're thrilled that you enjoyed the impressive stone walls and high ceilings in your room. It's great to know that the kitchenette was useful for snacks and simple cooking, and that having the restaurant on-site was a big plus for you.

Your positive feedback about our convenient location and overall experience means a lot to us. We look forward to welcoming you back to Hotel Reine Mathilde in the future!
No Public Name
Family
40-49 years
Reviewed: 2 years ago (02/12/2024)
Date of experience: 11/2024

Overall good although I was not made aware of the check in location and it was a little frustrating at first to find it.

Thank you, Jennifer, for sharing your feedback with us. We're delighted to hear that you found our rooms clean and spacious, our location convenient, and our customer service friendly. Your high scores for cleanliness, service, and value for money are greatly appreciated.

We're sorry to hear about the confusion regarding the check-in location. We'll make sure to improve our communication to avoid such inconveniences in the future.

Regarding the breakfast, we appreciate your input and will consider your feedback on the pricing.

We're thrilled that you're likely to recommend us to your friends and colleagues. We look forward to welcoming you back to Hotel Reine Mathilde in the future!

Thank you once again for your valuable feedback.

Best regards, Hotel Reine Mathilde Team
No Public Name
Alone
50-59 years
Reviewed: 2 years ago (01/12/2024)
Date of experience: 11/2024

Très bonne

Merci beaucoup pour votre retour exceptionnel, Joumard ! Nous sommes ravis que vous ayez trouvé tout, de la chambre au petit-déjeuner, digne de la note maximale. Vos commentaires nous encouragent à continuer de fournir un service de haute qualité.

Nous sommes impatients de vous accueillir à nouveau à l'Hôtel Reine Mathilde.
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (30/11/2024)
Date of experience: 11/2024

It was a great experience.

Dear Cline,

Thank you for sharing your positive experience! We're thrilled to hear that you had a great time at Hôtel Reine Mathilde. Your feedback means a lot to us, and we're delighted to know that we were able to make your stay enjoyable.

We look forward to welcoming you back in the future!

Best regards, Hôtel Reine Mathilde Team
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (30/11/2024)
Date of experience: 11/2024

We would recommend this hotel for location, price and cleanliness. We would recommend a more efficient kitchen.

Dear Houle,

Thank you for sharing your detailed feedback! We're pleased to hear that you found our hotel to be a great choice for location, price, and cleanliness. Your high ratings for our rooms, location, and cleanliness are much appreciated.

We apologize for the slow service you experienced in the restaurant. We'll certainly work on improving our kitchen efficiency to ensure a better dining experience for all our guests. Your constructive comments are invaluable to us.

We hope to have the pleasure of welcoming you back to Hôtel Reine Mathilde for an even more enjoyable stay in the future.

Best regards, Hôtel Reine Mathilde Team
By nancy noel
Friends
60-69 years
Reviewed: 2 years ago (23/11/2024)
Date of experience: 11/2024

couldn't have been better - hope to return to the lovely town of Bayeaux

Dear Nancy Noel,

Thank you for your delightful feedback! We're thrilled to hear that your stay couldn't have been better and that you're hoping to return to the lovely town of Bayeux. Your kind words mean a lot to us, and we look forward to welcoming you back to Hôtel Reine Mathilde in the future.

Best regards, Hôtel Reine Mathilde Team
By DAVID Sylvain
Business
30-39 years
Reviewed: 2 years ago (19/11/2024)
Date of experience: 11/2024

Déception de 2 clients sur les pancakes jugés "très secs"

Cher DAVID Sylvain,

Merci pour votre retour. Nous sommes désolés d'apprendre que certains de nos clients ont trouvé nos pancakes "très secs". Nous nous efforçons d'offrir une expérience culinaire agréable à tous nos invités et nous prenons vos commentaires très au sérieux. Nous allons examiner cette question de près et apporter les améliorations nécessaires.

Nous espérons avoir l'occasion de vous accueillir de nouveau à l'Hôtel Reine Mathilde pour une expérience plus satisfaisante.

Cordialement, L'équipe de l'Hôtel Reine Mathilde
By Frédéric MOINET
Alone
60-69 years
Reviewed: 2 years ago (17/11/2024)
Date of experience: 11/2024

Un très bon hôtel, bien situé, propre avec une équipe accueillante et professionnelle.

Cher Frédéric MOINET,

Merci beaucoup pour votre commentaire positif ! Nous sommes ravis de savoir que vous avez trouvé notre hôtel bien situé, propre, et que vous avez apprécié l'accueil et le professionnalisme de notre équipe. Vos aimables paroles nous encouragent à continuer à offrir un service de qualité.

Nous espérons avoir le plaisir de vous accueillir de nouveau à l'Hôtel Reine Mathilde bientôt !

Cordialement, L'équipe de l'Hôtel Reine Mathilde
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