Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,315 reviews across 10 portals
:
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (29/10/2022)
Date of experience: 10/2022

Moyenne. Et restaurant nul

Cher client,

Merci d'avoir pris le temps de nous laisser votre impression concernant votre séjour dans notre établissement.

Je suis un peu surpris par vos remarques concernant l'hôtel et le restaurant car vous ne m'avez pas fait part de cela au moment de votre départ.

J'aurais été ravi de pouvoir en discuter avec vous et vos amis afin de comprendre ce que vous n'avez pas apprécié.

Nous sommes toujours ouverts à tout type de remarque, c'est ce qui nous permet de continuellement améliorer la qualité des différents services que nous proposons à l'hôtel ou au restaurant.

Cordialement,
Aurélien.
No Public Name
Family
50-59 years
Reviewed: 3 years ago (28/10/2022)
Date of experience: 10/2022

Accueil chaleureux , séjour très agréable .

Cher client,

Merci pour cette superbe notation.

Nous vous remercions de mettre en avant la qualité de notre accueil, et nous sommes ravis que votre séjour dans notre établissement se soit bien passé.

Au plaisir de vous recevoir de nouveau,

Cordialement,
Aurélien.
By Brendan
Friends
60-69 years
Reviewed: 3 years ago (28/10/2022)
Date of experience: 10/2022

Excellent. Central. Parking opposite. Friendly staff . Good breakfast.

Dear Brendan,

Thanks a lot for this great comment.

We are glad to read that you had a good experience with us.

It would be a pleasure to receive you again for another stay in Bayeux,

Best regards,
Aurélien.
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (27/10/2022)
Date of experience: 10/2022

TRES BON SEJOUR. TRES BON ACCUEIL

Cher client,

Merci pour cette superbe notation.

Nous vous remercions de mettre en avant la qualité de notre accueil, et nous sommes satisfaits de lire que vous avez passé un très bon séjour dans notre établissement.

En espérant avoir le plaisir de vous recevoir de nouveau,

Cordialement,
Aurélien.
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (26/10/2022)
Date of experience: 10/2022

Really enjoyed the stay. Comfortable. Convenient. Friendly service. Close to all the sites. Right in the middle of town. Great food. Restaurant in house was very high quality.

Dear customer,

Thanks a lot for taking time to review us.

We are very happy to read that you had a really good experience with us. Indeed, our location is central and attractive if you want to discover Bayeux.

Thank you also for your comment about your staff and our restaurant.

It would be a pleasure to welcome you again for another stay in Bayeux.

Best regards,
Aurélien.
By Don Farr
Group
80+ years
Reviewed: 3 years ago (25/10/2022)
Date of experience: 10/2022

Completely satisfactory from the time when I first contacted Anne-Claire to make the reservations through tour department our departure. We would all be very happy to return to the Reine Mathilde in the near future if the opportunity arises.

Dear Sir Don Farr,

Thank you very much for this nice review about your stay.

It was a real pleasure for our staff to welcome you with your friends in our hotel for a few days.

We would be very happy too to welcome you again if you come back to Bayeux one day !

Best regards,
Aurélien.
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (24/10/2022)
Date of experience: 10/2022

Overall, our experience was good. Our only issue was not with the hotel but with the restaurant to which it was attached. We stopped in to have a night cap before going to bed and the service was terrible. For some reason, the waitress was purposely slow and rude to us. We are not sure if we had done something to offend her, but she appeared to purposely avoid serving us. We may return to the hotel but will never visit the restaurant again.

Dear customer,

Thank you for taking time to write a review about your stay in our establishment. We are glad to see that you enjoyed the hotel.

Regarding the restaurant, we are really sorry to read your words and we apologize for this bad experience you had.

It would be a real pleasure for us to receive you again for another stay in Bayeux,

Cordialement,
Aurélien.
No Public Name
Friends
70-79 years
Reviewed: 3 years ago (24/10/2022)
Date of experience: 10/2022

very good.

Dear customer,

Thank you for your feedback about your stay.

We would be glad to receive you again,

Best regards,
Aurélien.
By Martin
Couple
60-69 years
Reviewed: 3 years ago (16/10/2022)
Date of experience: 10/2022

Chambre rapport qualité prix est disproportionné, en effet, autant l'accueil est très bien mais la chambre très bruyante.

By Jackie Jones
Couple
60-69 years
Reviewed: 3 years ago (15/10/2022)
Date of experience: 10/2022

The breakfast was very good for the price.

Bonjour Jackie,

It is a pleasure for us to read your nice comment ! Thank you very much.

It is true that the location of the hotel is perfect and that we are close to everything on foot.

We are happy to hear that you had enjoyed our brekfast and your meal in our restaurant.

You have probably stayed in one of our standard rooms. Know that we propose also larger rooms like the comfort or prestige categorie.

Hoping to have the pleasure to receive you again.

Kind regards,
Anne-Claire
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