Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,509 reviews across 9 portals
:
By Gary Bower
Family
60-69 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 06/2022

We would stay here again if we are ever in the Normandy region

Dear M. Bower,

Thank you for your good notation.

We will be very pleased to receive you again for your next journey in Normandy.

Best regards,

Bénédicte
By FISELIER
Alone
50-59 years
Reviewed: 4 years ago (02/07/2022)
Date of experience: 06/2022

RAS Je vous adresse mes invités donc je ne pas répondre à leur place, si je reserve systématiquement chez vous c' est parceque je suis satisfait

Cher M. Fuselier,

En effet vous faites partis de nos clients fidèles et c'est avec plaisir que nous recevons vos invités.

Au plaisir de vous revoir,

Cordialement,

Bénédicte
No Public Name
Friends
60-69 years
Reviewed: 4 years ago (29/06/2022)
Date of experience: 06/2022

We had a wonderful time. Bayeux is a great place to stay while visiting Normandy.

Dear Customer,

The whole Reine Mathilde's team is very pleased you enjoied your stay in Bayeux and especially in our hotel. Thank you for your excellent notation.

Best regards,

Bénédicte
By Alison Williams
Alone
60-69 years
Reviewed: 4 years ago (27/06/2022)
Date of experience: 06/2022

Very good overall. Benedicta (spelling ?) was very helpful with my room assignment and with getting my bus ticket.
A server for dining was awful. Disregarded me for several minutes. Service from her was unfriendly. Never had lunch or dinner there after that.
The hair dryer in room had lipstick smears on it. I tried to clean it off as best I could.

Dear Alison,

It was a great pleasure to receive you and help you for the bus. I will transfer your complain about service and hairdrier to the rest of the staff.

Have a good retirement!

Best regards

Bénédicte
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (27/06/2022)
Date of experience: 06/2022

Guest has not commented on review

No Public Name
Couple
50-59 years
Reviewed: 4 years ago (23/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Thanks for this excellent notation,

We would be very pleased to receive you again!
No Public Name
Couple
70-79 years
Reviewed: 4 years ago (22/06/2022)
Date of experience: 06/2022

Good

Dear Mr,

Your excellent notation is a great pleasure for our staff. For a further stay in Bayeux, don't hesitate to ask for a confort or prestige room which are larger.

Kind regards
No Public Name
Couple
50-59 years
Reviewed: 4 years ago (22/06/2022)
Date of experience: 06/2022

Guest has not commented on review

The Reine Mathilde staff thank you for your excellent notation.
No Public Name
Family
40-49 years
Reviewed: 4 years ago (20/06/2022)
Date of experience: 06/2022

Très bien, je pense qu'on reviendra

Merci Madame pour votre excellente notation. Toute l'équipe du Reine Mathilde sera ravie de vous recevoir de nouveau.
Cordialement,

Bénédicte
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (15/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear Mr,

The Reine Mathilde staff do is best to satisfy customers. We noticed your complain and will improved our service quality. If you come again in Bayeux, don't hesitate to reserve a confort or prestige room because they are larger. And for any problem in the room, call the front desk. They have often a solution to propose!

Kind regards
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