Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,349 reviews across 10 portals
:
By FOUBERT
Family
60-69 years
Reviewed: 6 years ago (27/07/2019)
Date of experience: 07/2019

Guest has not commented on review

Cher client,

Toute l'équipe de l'hôtel Reine Mathilde vous remercie pour votre avis positif que vous nous avez laissé.
Nous sommes ravis que vous ayez passé un bon séjour dans notre établissement, que vous avez apprécié la propreté des chambres, la localisation de l'hôtel, le petit déjeuner, ainsi que notre accueil!
Nous faisons donnons toujours le meilleur afin de rendre le séjour de nos clients les plus agréables possibles, et c'est avez fierté que nous lisons vos mots.

En espérant avoir le plaisir de vous recevoir à nouveau lors d'un prochain séjour!

Cordialement,

Margaux
No Public Name
Couple
40-49 years
Reviewed: 6 years ago (25/07/2019)
Date of experience: 07/2019

Guest has not commented on review

Dear Guest,

It is a pleasure for us to know that you had a nice stay in our establishment.
Thank you very much!
We will be happy to welcome you again for a future stay.

Kind regards,

Margaux
By Melissa
Couple
60-69 years
Reviewed: 6 years ago (23/07/2019)
Date of experience: 07/2019

Very nice and safe and comfortable

Dear Melyssa,

All the staff thanks you for your nice comment you left.

We are glad to know that you had a pleasant stay in our hotel, that you found the room clean and comfortable.
We were very happy to receive you in our hotel and to help you.

We would be pleased to welcome you for a future stay!

Best regards,

Margaux
By John
Couple
40-49 years
Reviewed: 6 years ago (21/07/2019)
Date of experience: 06/2019

Guest has not commented on review

Dear Guest,

Thank you for leaving your impressions about our establishment.
We are sorry about the rates you gave since it means that your stay didn't reach your expectations.
The staff work hard to satisfy our guests and obvisouly failed with you and we are sorry.
Concerning the price we are not the most expensive hotel considering the area (we cannot be more central, located near everything) and considering the type of rooms. Even if you take the standard room you will have a queen size bed and air condition. The rooms can be small of course but their superficy is well stipulated in our website. We do also have bigger rooms. Maybe next time you should book a confort room or a prestige room.
As regard the cleaning of the room, we did the necessary with the staff. Sorry for the bad experience.

We would be pleased to receive you next time,

Kind regards

Barbara
No Public Name
Couple
50-59 years
Reviewed: 6 years ago (21/07/2019)
Date of experience: 07/2019

Guest has not commented on review

By Hagen
Couple
50-59 years
Reviewed: 6 years ago (21/07/2019)
Date of experience: 07/2019

Good value for money

By Ferrant
Couple
50-59 years
Reviewed: 7 years ago (19/07/2019)
Date of experience: 07/2019

Guest has not commented on review

No Public Name
Couple
50-59 years
Reviewed: 7 years ago (18/07/2019)
Date of experience: 07/2019

goed voor kort verblijf

Dear M Steyaert,
Thank you for writing your impressions about our hotel.
We are sorry that our hotel did not meet your expectations.
You have booked a standard room in the main building which makes approximately 15 square meters which can be enough for one night. But know that we propose superior category like the comfort rooms (around 25 square meters) and prestige rooms (between 30 and 40 square meters). Concerning your room, we could have offered you a room without a sloped ceiling.
Can you tell us more about the cleanliness and the carpet ? If it was missing, we would have been able to give you one. We always do our best to give rooms to our customers of an irreprochable cleanliness.
We are surprised of your impressions about the restaurant, we offer many different homemade dishes like casual dishes ( omelettes, croque-monsieur, burgers…) with a non-stop service. We also offer dishes with meat or fish, also salads, vegetarian dishes, and local food.
We hope to see you again to let you see how much we improve ourselves since the satisfaction of our clients is one of our priorities.
Regards,

Margaux
By Heathman
Couple
60-69 years
Reviewed: 7 years ago (18/07/2019)
Date of experience: 07/2019

It was fine

No Public Name
Group
50-59 years
Reviewed: 7 years ago (17/07/2019)
Date of experience: 07/2019

We had a great experience.

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