Hôtel Reine Mathilde hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,514 reviews across 9 portals
:
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (30/07/2019)
Date of experience: 07/2019

This is the fourth stay at your hotel. The rooms and general hotel facilities are still very good. The restaurant has become very expensive and the staff were rude and abrupt to us on a number of occasions. The beer was especially expensive at €7.5 for a large beer, I could buy a beer for €3 just 50 metres away. For this reason we only had three breakfasts and didn't use the restaurant. Slightly disappointed.

Dear Guest,

Thank you for your impressions you left about our website.

First thank you for telling our rooms are clean and comfortable and the hotel close to town centre.

As for the breakfast, we propose a breakfast buffet at 11.50E but we also propose just coffee and croissant (and you don't pay 11.50E), you pay just what you eat. Next time don't hesitate to tell us what you want to eat. We will be pleased to propose you something else than the breakfast of course.

As for the staff we are glad you found the reception very good and we are sorry for the staff in the restaurant. We don't know what happened and we are sorry if you felt liked attacked. The staff is usually happy with the smile and always here for you.

We would be pleased to receive you for your fifth time !

Kind regards
Barbara
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (29/07/2019)
Date of experience: 07/2019

Excellent. Would stay here again.

No Public Name
Couple
60-69 years
Reviewed: 7 years ago (28/07/2019)
Date of experience: 07/2019

Very happy with our stay. It was a last minute trip and very enjoyable.

No Public Name
Family
50-59 years
Reviewed: 7 years ago (28/07/2019)
Date of experience: 07/2019

Great place to stay

By FOUBERT
Family
60-69 years
Reviewed: 7 years ago (27/07/2019)
Date of experience: 07/2019

Guest has not commented on review

Cher client,

Toute l'équipe de l'hôtel Reine Mathilde vous remercie pour votre avis positif que vous nous avez laissé.
Nous sommes ravis que vous ayez passé un bon séjour dans notre établissement, que vous avez apprécié la propreté des chambres, la localisation de l'hôtel, le petit déjeuner, ainsi que notre accueil!
Nous faisons donnons toujours le meilleur afin de rendre le séjour de nos clients les plus agréables possibles, et c'est avez fierté que nous lisons vos mots.

En espérant avoir le plaisir de vous recevoir à nouveau lors d'un prochain séjour!

Cordialement,

Margaux
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (25/07/2019)
Date of experience: 07/2019

Guest has not commented on review

Dear Guest,

It is a pleasure for us to know that you had a nice stay in our establishment.
Thank you very much!
We will be happy to welcome you again for a future stay.

Kind regards,

Margaux
By Melissa
Couple
60-69 years
Reviewed: 7 years ago (23/07/2019)
Date of experience: 07/2019

Very nice and safe and comfortable

Dear Melyssa,

All the staff thanks you for your nice comment you left.

We are glad to know that you had a pleasant stay in our hotel, that you found the room clean and comfortable.
We were very happy to receive you in our hotel and to help you.

We would be pleased to welcome you for a future stay!

Best regards,

Margaux
By John
Couple
40-49 years
Reviewed: 7 years ago (21/07/2019)
Date of experience: 06/2019

Guest has not commented on review

Dear Guest,

Thank you for leaving your impressions about our establishment.
We are sorry about the rates you gave since it means that your stay didn't reach your expectations.
The staff work hard to satisfy our guests and obvisouly failed with you and we are sorry.
Concerning the price we are not the most expensive hotel considering the area (we cannot be more central, located near everything) and considering the type of rooms. Even if you take the standard room you will have a queen size bed and air condition. The rooms can be small of course but their superficy is well stipulated in our website. We do also have bigger rooms. Maybe next time you should book a confort room or a prestige room.
As regard the cleaning of the room, we did the necessary with the staff. Sorry for the bad experience.

We would be pleased to receive you next time,

Kind regards

Barbara
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (21/07/2019)
Date of experience: 07/2019

Guest has not commented on review

By Hagen
Couple
50-59 years
Reviewed: 7 years ago (21/07/2019)
Date of experience: 07/2019

Good value for money

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