Hotel & Résidence Mon-Repos hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,790 reviews across 10 portals
:
By Raman bedi
Business
70-79 years
Reviewed: 2 months ago (24/05/2026)
Date of experience: 05/2026

Very good hotel. Staff are excellent

Dear Raman Bedi,

We sincerely thank you for taking the time to share your impressions following your stay with us.

It is a great pleasure to know that you thoroughly enjoyed your experience at the hotel, particularly the quality of the welcome and service provided by our team. Your loyalty and satisfaction are the best recognition of our daily commitment to the well-being of our guests.

We are also delighted that the hotel's location, as well as the cleanliness and comfort of the rooms, met your expectations. Your positive feedback is a valuable source of motivation for our entire team.

We look forward to welcoming you back for a future stay in Geneva and send you our warmest regards.

Best regards,
The Management and Team of MON REPOS
By Eugene Forde
Business
60-69 years
Reviewed: 2 months ago (22/05/2026)
Date of experience: 05/2026

Very satisfied. Personnel very helpful.

Dear Mr. Eugene Forde,

Thank you so much for taking the time to share your positive experience. It is a great pleasure for us to know that our team's attentiveness and availability met your expectations and contributed to a pleasant stay.

Your detailed feedback on the room, cleanliness, and service is invaluable to us as we strive to continuously improve.

With our warmest regards,
The Management and Team of MON REPOS
No Public Name
Friends
50-59 years
Reviewed: 2 months ago (16/05/2026)
Date of experience: 05/2026

A nice, clean room close to the Botanical garden.

Dear Madam,

We sincerely thank you for taking the time to share your impressions following your stay with us.

It is a pleasure to learn that you appreciated the cleanliness and size of your room, as well as our hotel's proximity to the Botanical Garden, which makes the experience even more enjoyable for our guests.

We have taken note of your comments regarding the service and value for money; your feedback is essential for us to continuously improve our guests' experience.

We hope to have the pleasure of welcoming you back again during a future stay in Geneva.

Best regards,
The Management and Team of MON REPOS
No Public Name
Business
40-49 years
Reviewed: 2 months ago (16/05/2026)
Date of experience: 05/2026

Muy buena

Estimado señor:

Muchas gracias por tomarse el tiempo de compartir sus impresiones sobre su estancia con nosotros.

Nos complace saber que su experiencia fue totalmente satisfactoria. Sus comentarios positivos son una valiosa fuente de motivación para todo nuestro equipo, que se esfuerza cada día por garantizar una estancia agradable a nuestros huéspedes.

Esperamos tener el placer de recibirle de nuevo en su próxima visita a Ginebra.

Atentamente, La Dirección y el Equipo de MON REPOS
No Public Name
Group
50-59 years
Reviewed: 2 months ago (15/05/2026)
Date of experience: 05/2026

Excellent overall. Only small issue was unreliable wifi and having to log in each time.

Dear Mrs. Davis,

Thank you so much for taking the time to share your impressions following your stay with us.

We are delighted to hear that your overall experience at the hotel was excellent and that the location, the comfort of the rooms, the cleanliness, and the quality of service fully met your expectations. Your satisfaction is a wonderful recognition of our team's daily efforts.

We have taken note of your comment regarding the reliability of the Wi-Fi and the need to reconnect each time you used it. Please be assured that your observations are valuable and will be taken into account as part of our ongoing efforts to improve our services.

It would be a pleasure to welcome you back for a future stay in Geneva.

Best regards, The Management and Team of MON REPOS
By Valentina Delle Fratte
Business
50-59 years
Reviewed: 2 months ago (13/05/2026)
Date of experience: 05/2026

Ottimo servizio e personale estremamente gentile.

Chère Madame Valentina Delle Fratte,

Nous vous remercions d’avoir pris le temps de partager vos impressions après votre séjour parmi nous.
Nous sommes ravis de lire que vous avez particulièrement apprécié la qualité de notre service ainsi que l’amabilité de notre équipe. Votre reconnaissance envers le professionnalisme du personnel nous touche sincèrement.

Cependant, nous avons du mal à comprendre vos notes de 1/5 pour l'ensemble de nos prestations, peut-être est-ce une erreur de notation? Si ce n'est pas le cas, nous regrettons profondément de constater que plusieurs aspects de votre expérience n’ont pas répondu à vos attentes, notamment concernant la localisation, la chambre, la propreté, le service ainsi que le rapport qualité/prix. Soyez assurée que vos remarques sont prises en considération avec sérieux dans notre démarche d’amélioration continue.

Nous espérons avoir l’occasion de vous accueillir de nouveau et de vous offrir une expérience pleinement satisfaisante lors d’un prochain séjour.

Meilleures salutations
La Direction et l’équipe du MON REPOS
By James Martell
Business
40-49 years
Reviewed: 2 months ago (12/05/2026)
Date of experience: 05/2026

génial!

Cher Monsieur James Martell,

Nous vous remercions sincèrement d’avoir pris le temps de partager votre enthousiasme à la suite de votre séjour parmi nous.

C’est une grande satisfaction de constater que l’ensemble de nos prestations, du confort de la chambre à la propreté, en passant par notre service et notre emplacement, ont su pleinement répondre à vos attentes lors de votre participation au congrès.

Votre retour positif nous encourage à poursuivre nos efforts pour offrir à chacun de nos hôtes un accueil chaleureux et une expérience à la hauteur de leurs attentes.

Au plaisir de vous accueillir à nouveau lors d’une prochaine visite à Genève.

Meilleures salutations
La Direction et l'équipe du MON REPOS
By T
Couple
40-49 years
Reviewed: 2 months ago (11/05/2026)
Date of experience: 05/2026

Very nice, comfortable, quite. A real pleasure staying in Mon Repos hotel while visiting Geneva. Will come next year. Many thanks.

Dear Mrs T.

We sincerely thank you for taking the time to share your impressions following your stay with us.

It is a true pleasure to know that you fully appreciated the comfort and tranquility of our hotel, as well as its prime location on the shores of Lake Geneva. Your loyalty over the years is our greatest reward and a great source of motivation for our entire team.
We look forward to welcoming you back again on your next visit to Geneva.

With our warmest regards,
The Management and Team of MON REPOS
By Alonso Perez
Alone
50-59 years
Reviewed: 2 months ago (11/05/2026)
Date of experience: 05/2026

I sent this formal complaint via email, but received no answer.


Subject: Stay of 7-9 May 2026, formal complaint regarding room hygiene


Dear Mr Profeta,

Following my remarks at checkout, I am writing to formally register a complaint regarding the state of the room during my stay from 7 to 9 May.

The bedsheets were not clean. I was itchy on both nights, and on the second night, having looked more carefully at the bed, I found long blonde hairs on the sheets and inside the bed itself. I was alone throughout the stay, so these were not mine. A photograph taken this morning is attached for reference.

This is a serious lapse in hygiene, well below the standard one expects from Hotel Mon-Repos.

I look forward to your prompt response.

Sincerely

Dear Sir,
Many thanks for your message.
It looks like our email crossed paths.
We ahve replied to your messages begining afternoon.
Best regards,
Pascal
No Public Name
Business
40-49 years
Reviewed: 2 months ago (11/05/2026)
Date of experience: 05/2026

It was ok. I've been there before. My workplace books this regularly. Prices have gone up a lot.

Dear Madam,

Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your continued trust, especially as your workplace regularly books accommodation at Hotel Mon Repos.

We have taken note of your remarks regarding the earplugs and the absence of cotton buds in the bathroom. We would like to mention that cotton buds are available in the amenities box located above the in-room safe. However, we understand that this may not have been sufficiently visible, and we will make every effort to improve the presentation and visibility of these amenities for our guests.

Your comments regarding the earplugs have also been shared with our team as we continuously review our services and amenities to enhance our guests' comfort.

Regarding your comment about pricing, we would like to clarify that the negotiated rates agreed with your institute have not increased since January 2024. We remain committed to offering the best possible value while maintaining the quality of our services and facilities.

Thank you once again for your feedback. We hope to have the pleasure of welcoming you back on your next visit.

Kind regards,

The Hotel Mon Repos Team
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