Hôtel Restaurant Famille Bourgeois hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,550 reviews across 9 portals
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (01/10/2023)
Date of experience: 09/2023

The disappointments were the (pronounced) inflexibility over mixing and matching in the restaurant menu (such a different experience at La Tour the following evening), an unimaginative carrot dish, the difficulty in opening the windows in the room (it would be useful to be shown on arrival how to work the air conditioning), and the hair dryer not working. However, the room and the bed were very good, as was advice on the specific wines on offer that evening. The breakfast was also very good, including the lady running it. Reception on arrival was excellent. We loved the photo of Paul Cotat!

Dear Mr Kitchen,

Thank you for taking the time to share us your detailed feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular thanks to the welcoming staff, the breakfast and the comfort of your room.
However, I take note with attention of your comment about the impossibility of mixing the menus. Indeed, we created menus and mixing it would disturb the service of the kitchen and so the service in the restaurant.

I am going to share your feedback about the air con and the window with the reception to improve ourselves.
We checked the hair dryer and it works, do not hesitate to contact reception if you have difficulties for anything in the room.

I would like to thank you again for your comment, it allows us to do better in the future.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
By Christ van Oevelen
Friends
40-49 years
Reviewed: 2 years ago (26/09/2023)
Date of experience: 09/2023

Voor het hotel kom ik graag terug. Die was top.
Het restaurant voldeed niet aan onze verwachtingen. Het eten was matig en de ambiance niet van deze tijd.

Dear Mr Van Oevelen,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular the comfort of the hotel.
However, I noticed that you did not enjoy your dinner. I am sorry to read your feeling, as it does not represent our usual feedbacks and quality of service. I am going to share your feedback with the entire team.
We recently renovated our restaurant room to make it more uncluttered and elegant, but I take note that you did not liked the decor.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (22/09/2023)
Date of experience: 09/2023

Vacances couple
Emplacement point fort de l‘Hôtel calme.

Cher Monsieur Kehyayan,

C'est toujours un grand plaisir de vous recevoir à l'hôtel, en tant que clients habitués et fidèles.
Nous étions ravis de vous revoir et vous remercions pour votre gentil commentaire.
Au plaisir de vous revoir l'année prochaine à Chavignol, et merci pour les gourmandises !
Bien à vous,
Karine, Jeanne et Jean-Marc
By Carly Hill
Couple
40-49 years
Reviewed: 2 years ago (20/09/2023)
Date of experience: 09/2023

Excellent boutique hotel with fantastic staff. Room was lovely, extremely spacious, great shower, comfy bed - all the things you want from a hotel.
Dog friendly throughout as well, which is a huge bonus for us as it meant we could have dinner in their lovely restaurant.
Would thoroughly recommend.

Dear Carly,

It is a real pleasure to read you and to know that you loved the restaurant, the room and our staff ! I am going to share your feedback with the entire team.

Thank you for taking the time to share us your feedback about our hotel.

I hope to welcome you again in our vineyard for another occasion,

Sincerely,

Jean-Marc Bourgeois
By Ben
Couple
50-59 years
Reviewed: 2 years ago (19/09/2023)
Date of experience: 09/2023

Fijn hotel met uitstekend restaurant

Dear Ben,

It is a real pleasure to read you and to know that you loved the restaurant and the hotel ! I am going to share your feedback with the entire team.

Thank you for taking the time to share us your feedback about our hotel.

I hope to welcome you again in our vineyard for another occasion,

Sincerely,

Jean-Marc Bourgeois
By Simon Woodruffe
Family
70-79 years
Reviewed: 2 years ago (13/09/2023)
Date of experience: 09/2023

Our overall experience was good. The web sight was deceptive, as we thought we would be staying in a vineyard!

Dear Mr Woodruffe,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us.
On our website on the main plage you can read "located in the little village of Chavignol", and we are at the heart of the vineyard of Sancerre.
You can be in 2 minutes by foot from the hotel in the vineyards, and we are 300 meters away from the Domain H. Bourgeois.

I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Business
60-69 years
Reviewed: 2 years ago (13/09/2023)
Date of experience: 09/2023

Fantastic room lovely setting beautiful food at the restaurant charming staff a wonderful experience

Dear Alina,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular your room, the staff and your dinner.

I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Family
40-49 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 08/2023

We had an amazing time. We are in the restaurant and the team went out of their way to be kind to our young children. It was a fantastic experience and the girls are asking if they can go back soon!

Dear Mrs Giddings,

What a pleasure to read from you ! Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you and your girls enjoyed your stay among us, and in particular the dinner.

I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 09/2023

De ontvangst en de kamers zijn fantastisch. Deze keer was het diner niet echt naar onze smaak. De keuze was tussen pulpe en kalfstong , beiden zijn niet onze smaak, dat was wel jammer.

Dear Mr Dering,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular thanks to the welcoming staff and the comfort of the room.
I take note of your comment about your disappointment of the main dishes choices.
I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
By Christine & André Calicis.
Couple
70-79 years
Reviewed: 2 years ago (05/09/2023)
Date of experience: 08/2023

Comme d'habitude, reçus dans une ambiance familiale avec le souhait que le client se sente comme chez soi.
Merci de votre bon accueil!

Chère Christine, Cher André,

Je vous remercie d'avoir pris le temps de commenter votre expérience dans notre établissement.
Je note que vous avez apprécié l'ambiance de notre hôtel grâce au personnel, et j'en suis sincèrement ravi. C'est une belle récompense pour toute l'équipe avec qui j'ai partagé votre retour.
En espérant vous revoir bientôt lors d'une autre virée sancerroise,
Bien à vous,
Jean-Marc Bourgeois, Chef
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