Hôtel Restaurant Famille Bourgeois hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,552 reviews across 9 portals
:
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (12/10/2023)
Date of experience: 10/2023

Très bonne. A refaire !

Chère Madame Peuvion-Chalaux,

Je vous remercie d'avoir pris le temps de noter notre établissement et pour ce joli commentaire.

En espérant vous accueillir une prochaine fois à Sancerre,

Bien cordialement,

Jean-Marc Bourgeois
By Olga
Couple
50-59 years
Reviewed: 3 years ago (11/10/2023)
Date of experience: 10/2023

Just perfect, we had a very good, cosy and beautiful room

Dear Mrs Sobchuk,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular the comfort of the room.

I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Couple
Reviewed: 3 years ago (11/10/2023)
Date of experience: 10/2023

La chambre et salle de bains etait spacieuse et propre. Le diner au restaurant etait superb.

Chère Madame Joy,

Je vous remercie d'avoir pris le temps de commenter votre expérience dans notre établissement.
Je note que vous avez apprécié le confort de votre chambre ainsi que de la salle de bain, et votre dîner au restaurant, et j'en suis sincèrement ravi. C'est une belle récompense pour toute l'équipe avec qui j'ai partagé votre retour.
En espérant vous revoir bientôt lors d'une autre virée sancerroise,
Bien à vous,
Jean-Marc Bourgeois, Chef
By M. + M. Schmid
Couple
60-69 years
Reviewed: 3 years ago (11/10/2023)
Date of experience: 10/2023

Beau séjour, mais le service le soir dans le restaurant ne nous a pas convaincu. Le thon était de mauvaise qualité, mais le serveur n'a pas réagi à notre réclamation. Le serveur n'a pas donné l'impression d'aimer son travail. Dommage! Par contre, le sommelier était très gentil.

Cher Monsieur Schmid,

Je vous remercie d'avoir pris le temps de nous partager votre retour suite à votre expérience au sein de l'Hôtel Restaurant Famille Bourgeois.
Je suis ravi d'apprendre que vous avez apprécié votre séjour sancerrois parmi nous.
Je note en revanche avec attention votre commentaire concernant le thon et les échanges que vous avez eu avec notre serveur.
Je vais faire un point avec l'équipe, soyez assuré que les retours que nous font nos clients sont très importants pour nous améliorer et pour vous faire vivre une expérience unique.
L'ensemble de l'équipe et moi-même espérons vous revoir très prochainement parmi nous,

Bien cordialement,
Jean-Marc Bourgeois
By Diana and John Hebditch
Friends
60-69 years
Reviewed: 3 years ago (10/10/2023)
Date of experience: 10/2023

Another lovely visit - and this time we brought friends - who loved it as much as we did. Situated in the centre of the village of Chavignol, it is the ideal base to explore the Sancerre wine region and its environs

Dear Mr Hebditch,

Thank you for your fidelity to the house and for taking the time to share us your feedback about our Hotel-Restaurant.

I am glad to read that you and your friends enjoyed your last stay among us, and in particular the environment.

I am going to share your feedback with the entire team.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Couple
30-39 years
Reviewed: 3 years ago (02/10/2023)
Date of experience: 09/2023

Excellent hotel with friendly and welcoming staff. Room was well appointed and clean with all amenities required.

Dear Mr Conroy,

It is a real pleasure to read you and to know that you loved the room and our staff ! I am going to share your feedback with the entire team.

Thank you for taking the time to share us your feedback about our hotel.

I hope to welcome you again in our vineyard for another occasion,

Sincerely,

Jean-Marc Bourgeois
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (01/10/2023)
Date of experience: 09/2023

The disappointments were the (pronounced) inflexibility over mixing and matching in the restaurant menu (such a different experience at La Tour the following evening), an unimaginative carrot dish, the difficulty in opening the windows in the room (it would be useful to be shown on arrival how to work the air conditioning), and the hair dryer not working. However, the room and the bed were very good, as was advice on the specific wines on offer that evening. The breakfast was also very good, including the lady running it. Reception on arrival was excellent. We loved the photo of Paul Cotat!

Dear Mr Kitchen,

Thank you for taking the time to share us your detailed feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular thanks to the welcoming staff, the breakfast and the comfort of your room.
However, I take note with attention of your comment about the impossibility of mixing the menus. Indeed, we created menus and mixing it would disturb the service of the kitchen and so the service in the restaurant.

I am going to share your feedback about the air con and the window with the reception to improve ourselves.
We checked the hair dryer and it works, do not hesitate to contact reception if you have difficulties for anything in the room.

I would like to thank you again for your comment, it allows us to do better in the future.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
By Christ van Oevelen
Friends
40-49 years
Reviewed: 3 years ago (26/09/2023)
Date of experience: 09/2023

Voor het hotel kom ik graag terug. Die was top.
Het restaurant voldeed niet aan onze verwachtingen. Het eten was matig en de ambiance niet van deze tijd.

Dear Mr Van Oevelen,

Thank you for taking the time to share us your feedback about our Hotel-Restaurant Famille Bourgeois.

I am glad to read that you enjoyed your stay among us, and in particular the comfort of the hotel.
However, I noticed that you did not enjoy your dinner. I am sorry to read your feeling, as it does not represent our usual feedbacks and quality of service. I am going to share your feedback with the entire team.
We recently renovated our restaurant room to make it more uncluttered and elegant, but I take note that you did not liked the decor.

Hoping to welcome you again in our vineyard,

Best regards,

Jean-Marc Bourgeois
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (22/09/2023)
Date of experience: 09/2023

Vacances couple
Emplacement point fort de l‘Hôtel calme.

Cher Monsieur Kehyayan,

C'est toujours un grand plaisir de vous recevoir à l'hôtel, en tant que clients habitués et fidèles.
Nous étions ravis de vous revoir et vous remercions pour votre gentil commentaire.
Au plaisir de vous revoir l'année prochaine à Chavignol, et merci pour les gourmandises !
Bien à vous,
Karine, Jeanne et Jean-Marc
By Carly Hill
Couple
40-49 years
Reviewed: 3 years ago (20/09/2023)
Date of experience: 09/2023

Excellent boutique hotel with fantastic staff. Room was lovely, extremely spacious, great shower, comfy bed - all the things you want from a hotel.
Dog friendly throughout as well, which is a huge bonus for us as it meant we could have dinner in their lovely restaurant.
Would thoroughly recommend.

Dear Carly,

It is a real pleasure to read you and to know that you loved the restaurant, the room and our staff ! I am going to share your feedback with the entire team.

Thank you for taking the time to share us your feedback about our hotel.

I hope to welcome you again in our vineyard for another occasion,

Sincerely,

Jean-Marc Bourgeois
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