Hotel & Restaurant Grenzhof hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 2,333 reviews across 10 portals
:
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (18/08/2022)
Date of experience: 08/2022

Sehr schöne Anlage. Freundliches Personal

No Public Name
Couple
30-39 years
Reviewed: 3 years ago (18/08/2022)
Date of experience: 08/2022

Sehr schönes Hotel mit freundlichen Personal und guter Lage

By Ute Jenny
Couple
60-69 years
Reviewed: 3 years ago (16/08/2022)
Date of experience: 08/2022

Der Aufenthalt war sehr angenehm. Nur hatten wir das Gefühl, dass die Angestellten mit den 2 Hochzeiten ( Freitag und Samstag) ausgelastet waren und nicht wirklich Zeit fanden, sich um uns zu kümmern. Ausserdem gabe es Verständigungsproblem mit dem jungen Personal, die uns nicht alle verstanden haben.
Dazu kam dann, dass wir uns am Sonntag morgen auf das leckere Rührei gefreut hatten, und dies dann leider erst möglich war, als wir uns um Mittag herum verabschieden mussten. Sicher eine Verkettung unglücklicher Umständen.

Ansonsten haben wir den Aufenthalt genossen.

By Stefan Mundorf
Family
50-59 years
Reviewed: 3 years ago (15/08/2022)
Date of experience: 08/2022

Sehr schön, angenehme Zimmer, nettes Personal und gutes Essen.

No Public Name
Alone
60-69 years
Reviewed: 3 years ago (11/08/2022)
Date of experience: 08/2022

Insgesamt sehr zufrieden

By Ulrike Bergmann
Group
60-69 years
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

Für uns war es ein rundum gelungener Aufenthalt - definitiv eine Empfehlung!

By Ute
Couple
50-59 years
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

Hotelzimmer sehr schön, Restaurant hervorragend, Service sehr freundlich

No Public Name
Family
30-39 years
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

Gut, tolle Location. Essen zu empfehlen.

By Benjamin
Couple
40-49 years
Reviewed: 3 years ago (04/08/2022)
Date of experience: 08/2022

Bittersweet, nivce hotel but horrible staff.

Dear Guest,

first of all, we would like to thank you for your feedback. We are very pleased that you were satisfied with the location, cleanness, the room and our breakfast buffet.

The misunderstanding at your arrival was mainly due to the fact, that you first came to the hotel and your partner came to the hotel when you already filled out the registration form. Furthermore, your partner, was standing at a distance from you, while you were filling out the registration form, so that the impression was created that you were not traveling together. Please excuse us if the wrong impression has been given here.

Regarding the restaurant recommendation, we tried to help you. We offered you to reserve a table in a very nice restaurant on the old bridge in downtown Heidelberg.
However, you didnt want to go there, which is why we can not comprehend your comment here.

Our restaurant is very well visited, especially during our BBQ. On this Monday, we were already completely booked, so unfortunately, we had no more table for you. In this case, it is part of our service to recommend another restaurant to you, we are sorry if this was missed by you.

We would have been very pleased if you had spoken to us at check-out.
We are a multicultural team and guests are our first priority.
Nevertheless, we hope that you enjoyed your time at our hotel and wish you all the best.

Best regards,
Your Grenzhof Team
No Public Name
Business
40-49 years
Reviewed: 3 years ago (31/07/2022)
Date of experience: 07/2022

Sehr gute Möglichkeit für Workshops bei sehr gutem Essen und sehr gutem Ambiente

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