Hôtel Roissy

Je viens chaque année à Lourdes et je viens à l'hôtel Roissy. L'ensemble du personnel est très bienveillant. Nous sommes restés trois jours et avons pris tous nos repas sur place .

We are supposed to be in your hotel on Sept.26, 2026 but apparently we could not arrange any transport to be there on time. I am so disappointed since we paid a lot of money to that specific room because of that special occasion. I inform the hotel about our early morning arrival because that is the only time we can come in there. When we arrived there, they gave us a room which did not expected and paid for and I am utterly disappointed because I know which room I will be given since I am the one made the booking and I paid an enormous amount of money just to get that room on Sept. 26, the price of the room is 500 and on Sept.27 the price of that room is 410 and the succeding days will be 99 that is how it came from my bill. The reason why I chose that room because it has big balcony. The other hotel like Hotel Astrid does not have balcony and the one in Hotel Eliseo is not available on the 26, so I chose your hotel. I immediately complain about this to the reception. At first, the one who put us in that room argue about that the room I want is for four people. I told them, I do not care about how many people is required to that room but It the room that I paid for. I am so angry about it because I know what I paid for and this kind of excuse for me is like cheating. When we are in our room somebody knock on our door and it was the receptionist who put as in that tight and squeezed room and she told us she will transfer us the next morning because we are not satisfied to the room that she gave us and it is not right for the guest to fill that way. I guess, it is a polite way of admitting their mistake. It is not my first time to come to Lourdes and we have travel around the world so, I have an idea how that happen. When they knew we are not going to check-in on that specific day, they sold the room to the guest that can pay that amount of money on that specific occasion and when we arrived the guest is still there and they can not ask them to leave right away so they told us on Monday they will transfer us after those guest leave. I am so angry because I loose the Sept.26-27, date of my arrivals on your hotel which I paid for a lot of money. This is not right like I said for me it is a form of cheating the guest. I am sorry but our room is not that clean they are suppose to change the towels every day since this is only basic to every hotels around the world. The mirror is not being clean and they just fold and arrange the bed which I always did every time I woke up. They did not replenished the coffee amenities. Over-all it is okay and the receptionist who check us out is wonderful she is friendly and nice. I hope this kind of unpleasant things should have avoided because you have a great hotel. Thank you.

Parfait ! Tout est parfait !

Molto confortevole, garantita privacy e discrezionalità. La TV dovrebbe funzionare meglio e con più canali. Ci tornerei molto volentieri. Grazie per tutto

There were no sheets on the bed. I don’t know if those blankets are cleaned after every visit.
If so, that’s fine
The soup was like water other than that the meal was good. We were hungry.

Je suis un habitué de cet hôtel où nous sommes toujours très bien accueilli.

Service de qualité personnel au top

Hotel très bien placé
Très bon accueil
Tres bonne literie

Mala atención en el desayuno. Encontramos un pan empaquetado ya vencido, con moho, lo cual es inaceptable. Las camas no tenían sábanas, lo cual atenta contra la higiene. Todo lo demás, bien. Felicitaciones especiales al personal de recepción.

NOS HA GUSTADO MUCHO ALOJARNOS EN ESTA HOTEL LA RECEPCION Y EL SERVICIO DE RESTAURANTE HA SIDO EXCEPCIONAL, EN GENERAL TODO EL PERSONAL HA SIDO MUY AMABLE Y PACIENTE CON NOSOTROS,. QUEREMOS RESALTAR EL TRATO QUE TUVIERON TANTO RECEPCION Y EL SERVICIO DEL RESTAUARANTE LOS DIAS DE LA VISITA DEL PAPA LEON XIV, CON LA FACILIDAD Y ATENCION QUE NOS PRESTARON YA QUE ERAMOS VOLUNTARIOS Y TENIAMOS HORARIOS ALTERADOS DEBIDO A LA VISITA DEL PAPA.