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Notre indice de satisfaction client
92%

"Excellent"

Basé sur 329 avis
:
Pas de nom public
Couple
40-49 ans
Commenté: il y a 9 mois (16/09/2019)
Date d'expérience: 09/2019

Loved the beach and pool. The location (out of Bonifacio) was a bit of a trek but certainly manageable. I was very disappointed by our first room and being unable to move to a different room for our first night; although our second room (121) was lovelier, there were still issues. I expected such an expensive room to feel luxurious and beautifully appointed and for everything in the room to function perfectly.

Dear Guest,
Thanks for taking the time to comment on your stay at our hotel.

We are very sorry to hear that several things throughout your stay did not meet your expectations.

We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. We will do our utmost to ensure that you receive a room you are perfectly happy with on your next visit, if you will give us a chance.

We would love to welcome you back on another occasion.
Kind regards,

Virginie SAYEDE, Director of sales
De Sean Magee
Famille
70-79 ans
Commenté: il y a 9 mois (14/09/2019)
Date d'expérience: 09/2019

Loved every minute, Gave us a relaxing break to help our daughter who has been ill.

Dear Sean,
Thanks for sharing the experience of your enjoyable stay among us.

The satisfaction of our guests during their stay among us is utmost importance to us and it is very rewarding for our team to know we were able to make your stay memorable. We assure you that we do try to keep our prices competitive. We are very pleased that our high standards met with your approval. Also, we are happy that you had a wonderful dining experience.

We look forward to welcoming you for another memorable stay.
Best wishes,

Virginie SAYEDE, Director of sales
Pas de nom public
Famille
40-49 ans
Commenté: il y a 9 mois (08/09/2019)
Date d'expérience: 09/2019

It was incredible would love to come again

Dear Guest,
Thank you for taking the time to leave us this review of your recent experience.

The satisfaction of our guests during their stay among us is utmost importance to us and it is very rewarding for our team to know we were able to make your stay memorable. The majority of our guests are looking for a peaceful location away from the hustle and bustle and appreciate our unique location and two private beaches.

We look forward to welcoming you again.
Best wishes,

Virginie SAYEDE, Director of sales
De Juliia
Famille
40-49 ans
Commenté: il y a 9 mois (01/09/2019)
Date d'expérience: 09/2019

Das Hotel ist sehr weit entfernt. Das Verhältnis Preis/Leistung ist sehr unbefriedigend.

Sehr geehrte Juliia.
Vielen Dank,
dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.

Wir bedauern es sehr, dass das Hotel Ihre Erwartungen nicht erfüllen konnte. Bitte erlauben Sie uns noch einige kurze Hinweise zu den von Ihnen angesprochenen Punkten: Die Lage unseres Hotels ist sowohl auf GoogleMaps als auch auf unserer Webseite klar ersichtlich. Unser Hotel liegt nur etwa zehn Minuten von Bonifacio entfernt. Wir würden uns sehr über eine E-Mail an unser Management freuen, in der Sie uns erklären, was wir an unserem Preis-Leistungs-Verhältnis verbessern können. Unsere Preise sind auf unserer Webseite ersichtlich. Dadurch kann es für unsere Gäste keine negativen Überraschungen geben.

Hoffentlich können wir Sie bei einem zukünftigen Besuch von unserem Service überzeugen.
Freundliche Grüße,

Virginie SAYEDE, Verkaufsleiterin
De Helen Walker
Type
60-69 ans
Commenté: il y a 9 mois (01/09/2019)
Date d'expérience: 08/2019

It was a lovely relaxed time

Dear Helen,
Thanks for the time taken to post this review of your recent stay.

We are pleased that you enjoyed your stay with us. Your suggestions have been noted.

We look forward to welcoming you again.
Best wishes,

Virginie SAYEDE, Director of sales
De Anthony flores
Couple
40-49 ans
Commenté: il y a 9 mois (25/08/2019)
Date d'expérience: 08/2019

A dream location and the staff is amazing. Feels like family. Will definitely be back.

Dear Anthony,
Thank you for taking the time to send us your feedback concerning your recent experience.

The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are happy to read that overall your time with us was enjoyable.

We hope to have the pleasure of seeing you again on a future occasion.
Kind regards,

Virginie SAYEDE, Director of sales
De Juliette
Famille
40-49 ans
Commenté: il y a 9 mois (24/08/2019)
Date d'expérience: 08/2019

Reposante, cadre idyllique, repas de rois!

Chère Juliette,
Merci d'avoir pris le temps de rédiger ce commentaire.

Quel plaisir de lire vos mots sur le charme de notre établissement ainsi que des qualités culinaires de notre restaurant et de notre petit-déjeuner!
Nous avons pris note de vos remarques.

Au plaisir de vous recevoir à nouveau.

Virginie SAYEDE, Responsable commercial
Pas de nom public
Couple
30-39 ans
Commenté: il y a 10 mois (17/08/2019)
Date d'expérience: 08/2019

Un ottimo soggiorno a in prezzo esorbitante rispetto al contesto generale

Gentile Ospite,
la ringraziamo per aver lasciato un commento in merito al suo soggiorno presso la nostra struttura.

Siamo lieti di apprendere che il suo soggiorno presso la nostra struttura sia stato degno di nota e che abbia apprezzato in particolar modo il comfort della camera e la gentilezza del nostro personale. Ci rincresce che il rapporto qualità-prezzo non abbia soddisfatto del tutto le sue aspettative; ricordiamo che la nostra struttura offre una splendida vista sulla baia, ha ben 2 spiagge private, mettendo a disposizione degli ospiti canoe e attrezzature per snorkeling oltre a un parcheggio privato gratuito in loco.

In attesa di riaverla come nostro gradito ospite, porgiamo cordiali saluti.

Virginie SAYEDE, Direttrice vendite
De Kate stewart
Famille
50-59 ans
Commenté: il y a 10 mois (08/08/2019)
Date d'expérience: 07/2019

Very good - we loved it. It’s location is sublime and the landscaping down to the beach is clever, beautiful and very natural. There was nothing ugly to see or look at from the hotel. We were dissappointed one night having had dinner out to return and Johnny’s bed had not been prepared, which we would have expected. This was on day 3 or 4. That was the only negative thing. The restaurant staff were charming and knowledgeable. We liked Emily v much and a small dark smiley young woman who’s name we forget! She was at the Papillote and breakfast and dinner. We loved the pool as did our son. We will be back.

Dear Kate,
Thank you for taking the time to share your valuable review.

We are delighted that you had a pleasant stay with us. Thank you for appreciating our location and our pool facility. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We have passed your kind appreciations to Emily. We are glad we were able to help you start your day off right with our tasty breakfast buffet.

We look forward to welcoming you back.
Best wishes,

Virginie SAYEDE, Director of sales
Pas de nom public
Couple
40-49 ans
Commenté: il y a 10 mois (03/08/2019)
Date d'expérience: 07/2019

Great experience ! Staff was very good and friendly!

Dear Guest,
Thank you for taking the time to share your review.

It’s satisfying that you had a lovely stay with us. We appreciate your kind words about our team.

We hope that you will visit us again in the future. Best wishes,

Virginie SAYEDE, Director of sales
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