Hotel Verlaine hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 2,313 reviews across 7 portals
:
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (08/08/2019)
Date of experience: 08/2019

The location of the hotel is excellent. The hotel is competitively priced. The most amazing experience was how helpful and knowledgeable were the staff . No matter what you asked them they went to extreme lengths to solve whatever was required and certainly helped to make a memorable stay. I think the breakfast could be improved with fresh coffee and possibly better quality fruit juice as a constructive criticism but it certainly would not stop us returning in the future.

Dear Mr Britton,

Firstly, we would like to sincerely thank you for you feedback your satisfaction is our best reward !

You are developing a very pleasant portrait of the hotel which is well worth reading. The description you gave from the welcome, and the location is truly flattering. Thank you !

Your satisfaction is always our highest priority !

Regarding our breakfast we are sorry to note your disappointment. Your impression is important to us and thanks to put this point at our attention in order to improve this quality.

It will be our great pleasure to welcoming you back ! Obviously, we intend to renew our efforts for your next stay and offer the best in hospitality.

Yours faithfully,

Guest Relations
By Eduardo Maldonado
Couple
50-59 years
Reviewed: 7 years ago (08/08/2019)
Date of experience: 08/2019

Hotel is good but located in an unsafe area. My bag was stolen from my car; which I had to park outside of the gate of the hotel because parking was full. My mistake for leaving the bag in the car but hotel should have warn of unsafe conditions in the neighborhood. Made the comment to personnel at reception which were dismissive and showed no interest in the matter.

Dear Mr Maldonado,

First of all thank you for having chosen our hotel for your stay in Cannes. We do hope you enjoyed our brand new hotel and our comfortable rooms.

We have read your comments with close attention however, we are truly sorry to hear that you had an issue with your bag. We had no record of such an incident since the opening but be sure we took a good note of your feedback.

If you wanted to restore the confidence with us do not hesitate to contact me personally at guest@hotels-groupeboucau.fr, I will be pleased to book a parking place in our private parking.

We are very sorry that the reception team gave you a wrong impression, we are pleased to observe that in the vast majority of our customers' comments, the feedback with regard to the customer service is extremely positive. All our staff members have a common goal : your entire satisfaction. Please, accept our apologies and give us a new chance to demonstrate our professionalism.

Kind Regards,

Guest Relations
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (08/08/2019)
Date of experience: 08/2019

Die Zimmer sind sehr sauber ich habe selten sie in sauberes Bad in einem Hotel gesehen .
Das Personal ist immer freundlich und hilfsbereit.
Die Lage ist sehr zentral und man kommt zu Fuß überall gut hin .
Das Hotel ist sehr zu empfehlen

Dear Mr Noorzad-Golotta,

First of all allow me to reply in English as my German is very poor.

We are so glad to hear that you enjoyed your stay with us and you particularly appreciated the service from our devoted team.

I look forward to welcoming you again.

Warm Regards,

Guest Relations
By Peter
Couple
60-69 years
Reviewed: 7 years ago (08/08/2019)
Date of experience: 08/2019

Great staff and a perfect location to visit Cannes.

Dear M Thatcher,

Thank you for your kind message.

I am pleased to see that you enjoyed your stay with us and look forward to welcoming you again in the near future.

Best regards,

Guest Relations
No Public Name
Friends
20-29 years
Reviewed: 7 years ago (06/08/2019)
Date of experience: 08/2019

we felt very comfortable at your hotel everything was perfect except the breakfast. The breakfast was not so good. It had no meat (chicken or beef for muslims that don‘t eat pork) or any egg eyes. And the pankes were also not so good not fresh and not good cooked. And also the coffe tasted not good at all :( so we did‘t like the food so much which was very pitty. But the whole stuff at the reception were veryy friendly which we appreciated alot. Thanks for letting us changing our room to Camille. She is very sweet. Thanks to her.

Dear Mrs Ahmetaj,

Thank you for taking time to review our hotel. All the team was very happy to welcome you !

I took good note that, as many clients, you liked our comfortable rooms, and the service from our devoted team. Be sure we will share your kind word with them and particularly with Camille.

We sincerely regret to note your frustration regards to the breakfast. We are pleased to offer every morning a generous all-you-can-eat breakfast buffet. At Verlaine hotel, we rely on our products, freshness and presentation in order to meet the tastes of each one of our guests.

Be sure each detail has been taken in consideration in order to meet and exceed your expectations for your next stay.

I look forward to welcoming you again in the near future.

Best regards,


Guest Relations
No Public Name
Family
40-49 years
Reviewed: 7 years ago (03/08/2019)
Date of experience: 08/2019

Sehr schönes Hotel & sehr freundlicher Service!

No Public Name
Family
30-39 years
Reviewed: 7 years ago (01/08/2019)
Date of experience: 07/2019

Really nice hotel. Very good service. They looked after our luggage whilst we spent the day at the beach. Highly recommended.

Dear Gemma,

We sincerely thank you for your positive comments with regard to your recent experience amongst us that made the team smile !

Your lovely comments regarding the service from our team are very motivating for us. Delivering memorable experiences through service is one of our foundations and I am so pleased to see that this was noticed. I will be sure to share your kind words.


We hope to have the pleasure to welcome you back again in a not too distant future !

Warm Regards,

Guest Relations
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (31/07/2019)
Date of experience: 07/2019

Wonderful!!! Super!!

Dear Mr Shamilov,

Thank you so much for your kind words!

All our staff is happy to read that you have spent a "wonderful" time.

We look forward to welcoming you soon,

Kind regards,


Guest Relations
No Public Name
Family
50-59 years
Reviewed: 7 years ago (31/07/2019)
Date of experience: 07/2019

Everything was perfect

Dear Mr Pensek,

It is a pleasure to read that you had a memorable stay in our brand new hotel.

We look forward to welcoming you for your next visit in Cannes,

Sunny Regards,


Guest Relations
By Estelle
Family
20-29 years
Reviewed: 7 years ago (31/07/2019)
Date of experience: 07/2019

Expérience des plus inoubliables ! Ma maman et moi-même avons passé un séjour de rêve au sein de votre établissement. L'accueil, la propreté, la qualité des produits et services, le personnel... tout est parfait ! Une mention spéciale pour Charlotte et Ralitsa pour leur accompagnement et leur disponibilité pendant tout le séjour. Les autres membres de l'équipe étaient également au petit soin pour nous (mais je suis navrée, je ne connais pas vos prénoms à tous...). Le petit-déjeuner buffet est très complet et de très bonne qualité. Un parking privé est disponible, ce qui est génial quand on sait comme il est difficile de se garer dans la ville de Cannes. Cet établissement est l'idéal pour un couple, ou même une famille. La localisation de l'hôtel est aussi appréciable car l'établissement se trouve à seulement 10min à pied du bord de mer, et même pas 5min des commerces de la rue d'Antibes. Je ne peux que recommander très chaleureusement cet hôtel, et je n'hésiterais pas une seule seconde à y retourner si j'ai le plaisir de revenir un jour à Cannes !

Chère Madame Viala,

Quel plaisir de lire votre commentaire ! Vos compliments reflètent votre satisfaction et nous en sommes fiers !

Il va sans dire que nous avons été très touchés par vos mots des plus flatteurs à l'égard de l'accueil qui vous a été réservé, du confort optimal de votre chambre et de notre savoureux petit-déjeuner buffet. Sachez que nous ne manquerons pas de partager votre commentaire avec nos équipes et en particulier avec Ralitsa et Charlotte nos souriantes réceptionnistes.

Aussi, nous vous remercions d'avoir souligné la situation exceptionnelle en plein cœur de Cannes, à deux pas des plages. Cet emplacement privilégié permet de se rendre très rapidement dans les rues commerçantes et de visiter notre jolie ville sans aucune contrainte. Nous avons le plaisir de constater que vous avez pu pleinement en profiter !

Nous espérons avoir le plaisir de vous accueillir très bientôt au sein de notre hôtel de charme.

Chaleureusement,

Guest Relations
Back to Top CERTIFICATE what's this?