Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,205 reviews across 14 portals
:
By Nalini
Couple
50-59 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

The money spent was well worth the experience...great location, amazing beach ( with beach towels), lots of options to eat out and the breakfast buffet was outstanding. The staff were friendly and very helpful as needed. The only surprise was the cost of the pre-booked taxi transfer from hotel to airport - 45 Euros for a 15 minutes ride. If you can get your own taxi from train station or airport it should be in the range of 25 Euros.

Hello Nalini,

Thank you very much for your review! We are thrilled to hear that you enjoyed your stay with us. It’s great to know you loved our location, the beach, and our outstanding breakfast buffet.
Regarding the taxi transfer cost, we understand that it may have come as a surprise. Please note that rates can be higher at night due to demand. We recommend checking available transportation options to find the best fit for your budget.
We appreciate your feedback and hope to welcome you back soon for another memorable experience!

Best regards,
No Public Name
Family
60-69 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

Disappointed ... not the room we asked for, no message to say that the room was ready as promised, promise to split beds did not happen. Returned to the room to find the door left open by housekeeping. No hot warer on our day of departure.

Dear Helen,

Thank you for your feedback, and we are truly sorry to hear that your experience did not meet your expectations.

Regarding your room, we would like to clarify that you were assigned the correct room category as per your reservation. We do have several other room categories available, and we would be happy to assist you in choosing the one that best fits your needs for your next visit.

We also apologize for the inconveniences you faced, particularly the issue with hot water, which was a general concern in the neighborhood on that day. We understand how frustrating this must have been and appreciate your understanding.

We are committed to improving our services to prevent such incidents in the future.

Best regards,
By Howard Ormerod
Couple
70-79 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

Generally. very happy. Will likely stay again

Good afternoon Howard,

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Our team is truly dedicated to providing quality service and ensuring that every guest feels warmly welcomed. We take great pride in our housekeeping staff, who work hard to maintain our facilities in impeccable condition.

We can’t wait to welcome you back soon!

Best regards,







By Steph Shilton
Couple
50-59 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

We can’t wait to return the staff really make this hotel and the house keeping is wonderful

Good afternoon Steph,

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Our team is truly dedicated to providing quality service and ensuring that every guest feels warmly welcomed. We take great pride in our housekeeping staff, who work hard to maintain our facilities in impeccable condition.

We can’t wait to welcome you back soon!

Best regards,






No Public Name
Couple
70-79 years
Reviewed: 1 year ago (16/09/2024)
Date of experience: 09/2024

Nice hotel services adequate
Room service menu same as restaurant could use a separate menu.
Should get some additional umbrellas.
Need an inclined stair for luggage when doorman is not available.

Dear Carvalhido,

Thank you for taking the time to share your feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our services.
We appreciate your suggestions about having a separate room service menu and the addition of more umbrellas. Your input is invaluable to us, and we will certainly consider these improvements to better meet our guests' needs.
Regarding the luggage access, we understand how important it is to have convenient options, and we will look into solutions to enhance this aspect of our service.
We hope to welcome you back soon and provide you with an even better experience.

Best regards,
By Robert wilkins
Couple
70-79 years
Reviewed: 1 year ago (14/09/2024)
Date of experience: 09/2024

Excellent as always except for the breakfast 'box' on the day we went out early. Two slices of dried toast badly wrapped, butter and jam in small pots without a knive or spatula to spread them on the toast and two small cakes which were basically all in pieces/crumbs after having been dropped in the paper bag with two glass bottles of orange juice. Most of the breakfast was thrown away. Why not a proper 'box' in cardboard and with plastic juice bottles instead of glass and of course, something to spread the butter and jam with.

Dear Robert,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn that the takeaway breakfast did not meet your expectations.
Your comments are extremely valuable to us, and we fully understand your frustration regarding the quality of the breakfast box. Please rest assured that we take your feedback very seriously.

We hope you will give us the opportunity to provide you with a more positive experience on your next visit.
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (12/09/2024)
Date of experience: 09/2024

Très belle expérience dans votre hôtel, très bien placé

Bonjour Corand,

Merci infiniment pour votre commentaire chaleureux. Nous sommes ravis d’apprendre que vous avez passé une belle expérience dans notre hôtel et que vous avez apprécié notre emplacement privilégié.
Votre satisfaction est notre priorité, et savoir que vous avez apprécié votre séjour nous motive à continuer de vous offrir un service de qualité. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt !

Bien cordialement,
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (10/09/2024)
Date of experience: 09/2024

Okay. At first our wish for a room with balcony was not met, but Eva managed it promptly.

good afternoon Albers,

Thank you for your feedback. We’re delighted to hear that Eva was able to promptly accommodate your request for a room with a balcony. We strive to ensure our staff is attentive to your needs and provides the best service possible. Your satisfaction is our priority, and we’re pleased we could meet your request. Please feel free to reach out with any further needs or questions.

Best regards,
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (05/09/2024)
Date of experience: 09/2024

Very comfortable stay. Pleasant clean room , staff welcoming and helpful. Excellent position.

Good afternoon Bryan,

Thank you so much for your positive feedback! We’re thrilled to hear that you found your stay comfortable and enjoyed the cleanliness of the room, as well as the welcoming and helpful nature of our staff. We’re also glad that our location was convenient for you.

We look forward to the opportunity to welcome you back soon!

Best regards,
No Public Name
Family
40-49 years
Reviewed: 1 year ago (04/09/2024)
Date of experience: 08/2024

It was fine . The room view and size was perfect

Good afternoon Balmumcu,

Thank you very much for your feedback! We're delighted to hear that the room's view and size met your expectations perfectly. Your satisfaction is our priority, and we're pleased that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future!
Back to Top CERTIFICATE what's this?