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Public Reviews Score
86%

"Very satisfied"

Based on 10,208 reviews across 14 portals
:
No Public Name
Family
50-59 years
Reviewed: 1 year ago (13/08/2024)
Date of experience: 08/2024

Wonderful stay! Great location!

Good afternoon Julia and Thomas,

we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!
Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.
Warmest regards.
No Public Name
Family
40-49 years
Reviewed: 1 year ago (13/08/2024)
Date of experience: 08/2024

Je l’ai précisé plus haut (parfaite pour ce que l’on attendait de notre séjour) un 4 étoiles mérité.
Un grand merci.

Chère Pascaline,

Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis d'apprendre que votre séjour à l'hôtel West End a répondu à vos attentes et que vous avez trouvé que notre hôtel méritait son classement 4 étoiles. C'est toujours un plaisir de recevoir des commentaires positifs et nous vous remercions pour vos aimables paroles. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (09/08/2024)
Date of experience: 08/2024

Gradevole...tutto come ci aspettavamo...niente sorprese

Dear Carlo,
Thank you so much for your review. Each review is always appreciated for our own improvement.
We are sorry to hear that the room and the service did not meet your expectations. It is not the quality that our hotel beholds.
We don't want to leave you with a bitter taste so if you want to stay at our hotel again please send us an e-mail to : conciergerie@westendnice.com and we will make sure that you have an even better experience.

We are all looking forward to welcoming you back very soon.
Best regards
By Montrichard romuald
Couple
40-49 years
Reviewed: 1 year ago (09/08/2024)
Date of experience: 08/2024

Venant de corse,Notre séjour de 2 nuits fut une très belle expérience tant par l'accueil le professionnalisme la qualité de la chambre et le petit déjeuner dans in joli écrin.le restaurant le siecle fut une découverte superbe de par des plats sans aucune fausse note pour nos papilles et un personnel hors norme..Hotel qui restera dans notre cœur de par le professionnalisme et la gentillesse sans faille de toute votre équipe .nous reviendrons sans aucun doute lors d un prochain séjour à Nice.

Cher Romuald,

Merci d'avoir pris le temps d'écrire une si belle critique sur votre séjour dans notre hôtel ! Nous sommes ravis que vous ayez apprécié l'emplacement, les restaurants et la chambre. Surtout, nous apprécions vos paroles aimables à l'égard de notre personnel, qui est très fier de fournir un excellent service. Nous vous remercions pour vos commentaires positifs et espérons vous revoir bientôt !
No Public Name
Family
50-59 years
Reviewed: 1 year ago (09/08/2024)
Date of experience: 08/2024

Magnifique
Très bel hôtel et personnel compétent et adorable
Excellent service client

Chère Chantal,

Merci d'avoir pris le temps d'écrire une si belle critique sur votre séjour dans notre hôtel ! Nous sommes ravis que vous ayez apprécié l'emplacement et la chambre. Surtout, nous apprécions vos paroles aimables à l'égard de notre personnel, qui est très fier de fournir un excellent service. Nous vous remercions pour vos commentaires positifs et espérons vous revoir bientôt !
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (05/08/2024)
Date of experience: 08/2024

Satisfaisante-satisfaisante

Bonjour Mr. Maglione ,

Nous vous remercions d'avoir pris le temps de laisser un commentaire.
Vous avez apprécié nos services, et nous en sommes ravis car nous nous efforçons d'apporter chaque jour les meilleurs soins à nos hotes.
En espérant avoir le plaisir de vous recevoir à nouveau lors de votre prochain séjour à l'hôtel West End !
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (02/08/2024)
Date of experience: 07/2024

Disappointed. Fabulous location and lobby, and the an old small room. Instead of moving our luggage for us from one room (first four nights) to the new room (one night); we were asked to pack our suitcases and bring them down. Upon returning that night of moving, after long and very pleasant day, we had problems…


Good afternoon Andreas,

I’m sorry to hear that your stay didn’t fully meet your expectations. It seems there was some confusion with the room change. Maxime is pleased that he was able to resolve the issues and help salvage your stay as best as he could.

We’re glad to know that you enjoyed our fabulous location and the lobby. Your feedback is important to us, and we’ll use it to improve our services.

We understand that handling your own luggage was inconvenient, and we apologize for the discomfort this caused.

If you decide to visit us again, please contact the reception in advance so we can ensure a more attentive and personalized welcome for you. We would be delighted to offer you a much better experience on your next stay. Thank you for your understanding, and we hope to see you again soon.
By Jerry
Couple
60-69 years
Reviewed: 1 year ago (27/07/2024)
Date of experience: 07/2024

Great location for beach and discovering the area.

Good afternoon,

We are delighted to see that you enjoyed the beach and your stay with us at the Hotel West End Nice!

Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.
Warmest regards.
By Emma
Family
40-49 years
Reviewed: 1 year ago (24/07/2024)
Date of experience: 07/2024

Excellent location. Some rooms are refurbished. We stayed in 2 rooms ocean view and city view. Views from both rooms great.
Service staff very helpful.
Easy 15 minute walk to train station and easy to get to airport

Good afternoon Emma,
We really appreciate you taking the time to leave us your review. We are delighted that you had an excellent stay with us and that you enjoyed the beauty of our hotel and the kindness of our staff. It warms our hearts to hear that we made your stay a pleasant one.
We strive to create an atmosphere of comfort and relaxation for all our guests and we are delighted to hear that we achieved this during your stay with us.
We thank you again for your kind words and hope to see you again soon!
No Public Name
Alone
60-69 years
Reviewed: 1 year ago (21/07/2024)
Date of experience: 07/2024

Ok. But the room was not good enough - noise from the lift.

Dear Annette,

Thank you for taking the time to share your comments with us. We are grateful for your stay and pleased that you found our hotel satisfactory. However, we apologize for the inconvenience caused by the elevator noise. In our hotel, we strive to provide a peaceful and comfortable stay for all our guests. We thank you again for your feedback and look forward to welcoming you again in the future.
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