Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 11,033 reviews across 14 portals
:
By Deepak P
Business
50-59 years
Reviewed: 7 years ago (13/05/2019)
Date of experience: 05/2019

My 2-night stay at West End was excellent. I am looking forward to returning in September to spend more time.

Dear Guest
Thank you for your rating.
You will be welcomed with care and attention for you next visit in September.
Have a nice day.
Warmest regards
By Patricia
Family
30-39 years
Reviewed: 7 years ago (13/05/2019)
Date of experience: 05/2019

Very disappointing, will not stay again at this hotel and I come to Nice at least once a year

Dear Mrs Alexander Patricia
We do feel concerned about your comments and invite you to contact us to discuss about your last experience.
Surely your next visit will be satisfactory in many way. It's all part of the post stay service we do offer to all our guests.
We are longing to welcoming you back.
Kind regards
By Alfredo Terlizzi
Couple
50-59 years
Reviewed: 7 years ago (12/05/2019)
Date of experience: 05/2019

Dadurch dass das Hotel stark in die Jahre gekommen ist, können - und sollten sie unbedingt den komfortabel Aufenthalt der Gäste nur mit einem professionellen Service und die Qualität des Frühstücks ausgleichen !!

Leider stimmt aber beides auch nicht !

Insbesondere ist das Frühstück mit der Frische ; die Qualität und die Auswahl eine Katastrophe!

Sorry aber wir werden nicht mehr kommen und können Ihr Hotel auch nicht weiter empfehlen!

Vielen Dank für Ihre Nachricht, Herr Terlizzi.
Wir bedauern Ihre Wertschätzung und bitten Sie, uns um Unterstützung zu bitten.
Wir freuen uns, Sie wieder begrüßen zu dürfen.
Mit freundlichen Grüßen
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (12/05/2019)
Date of experience: 05/2019

Bien, propre et sobre mais sans âme, heureusement que nous avions la vue partielle mer!

Merci pour votre visite Mr Gillouard.
N'avez vous pas apprécié l’âme de ce lieu chargé de plus de 170 ans d'existence?
Tant d'hôtes ont partagé l'atmosphère de cet hôtel historique.
Peut être un second séjour vous ferai apprécier tout son charme.
Nous vous attendons.
A très bientôt.
Cordialement
By James Carlson
Couple
60-69 years
Reviewed: 7 years ago (10/05/2019)
Date of experience: 05/2019

Great hotel and location. Will stay here again!

DearMr Carlson
Thank you very much for your message.
Should you wish to share your experience online with Trip Advisor , do please leave a review on our page.
We do hope to welcome you back very soon.
Best regards
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (09/05/2019)
Date of experience: 05/2019

Wir sind Stammgast in Ihrem Hause seit 2010 und fühlen uns immer wieder wohl, und freuen uns auf den nächsten Besuch bei Ihnen.

No Public Name
Family
50-59 years
Reviewed: 7 years ago (09/05/2019)
Date of experience: 05/2019

I think hotel was 3+ not 4 stars , compared to my visits in other counties. Very disappointed with payment procedure at reception, Mrs Ekaterina asked for my credit card and not mentioned about the sum she's going to charge as deposit , I checked it later from my account and it was amazing Eur 1520 !! When checking out the correct amount 1385 was charged and now I have to wait when your staff release the 1520 back to my account, this also caused over use of my credit account . I really claim that big deposit ! Usually , for exampe in London, its GBP 100 in 4 star hotel.

Dear M Pirinen
Thank you for letting us your feeling about this.
Our front ofice manager called you immediatly and provided you care and assistance.
The previous amount ws a deposit which has been cancelled after your departure.It's all set up now...
Kind regards
By Bozena
Couple
50-59 years
Reviewed: 7 years ago (08/05/2019)
Date of experience: 05/2019

The overall experience was quite good. The next time we will take a larger room overlooking the sea. :)

Dear guest
Thank you very much for your message . Indeed that will be highly appreciated. Do please call us in advance to make your future stay the most enjoyable.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
By Beatrice
Alone
50-59 years
Reviewed: 7 years ago (08/05/2019)
Date of experience: 05/2019

Top Lage, kurzfristige Buchung - habe Upgrade erhalten, das ist super! Toller Meerblick und auf die Promenade des Anglais. Das Personal war sehr hilfsbereit.

By Peter (75) & Renata (70) Kelle..
Couple
70-79 years
Reviewed: 7 years ago (08/05/2019)
Date of experience: 05/2019

Sehr empfehlnswertes Hotel!

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