Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 11,046 reviews across 14 portals
:
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (08/03/2019)
Date of experience: 03/2019

Nous allons très certainement réitérer cette expérience totalement positive. Comme lors de la fois précédente nous allons encore recommander vivement votre établissement à notre famille et amis, lesquels ont déjà fait l'expérience en pleine saison.

Cher client
Avec grand plaisir de vous accueillir à nouveau...
Et bien sur nous vous conseillons de nous appeler directement pour préparer votre arrivée.
Nous vous serions aussi très reconnaissant de laisser un commentaire sur le site Trip Advisor pour informer toute la grande communauté de voyageur de votre satisfaction. A très bientôt. Bien à vous.
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (08/03/2019)
Date of experience: 03/2019

Ett fungerande hotel med bra låge som ger gästen den upplevelse som behövs för att uppskatta ett besök i Nice!

Dear guest
Thank you very much for your comment.

We do hope to welcome you back very soon.
Best regards
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (07/03/2019)
Date of experience: 02/2019

Pleasant and confortable

Dear guest
Thank you very much
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
By Alexey CHEPTSOV
Business
30-39 years
Reviewed: 7 years ago (07/03/2019)
Date of experience: 02/2019

Disclaimer: My VERY NEGATIVE review refers to my last visit only. I am a frequent traveller and had stayed at the West End hotel many times before, being actually quite happy with it. However, my previous visit will definitively be the last one, as I am never going to get back to this hotel any more. Why - read further. This review will also be made available on booking.com and hrs.com - the portals I usually use for my hotel reservation.


Room: I booked a Privelege rooms, which was upgraded to some other (presumably better) category. The upgraded room was small and stinky, with shabby furniture and equipment. The bed and pillows were uncomfortable. The light was bad. The only good thing in the room was a good cleaning and a great view on the sea.

Dining facilities: The breakfast was served with a 5-minutes delay and the bread arrived only 15 minutes later. The stuff was wearing a standard home wear, which is in my eyes inappropriate. Some people were complaining about dirty dishes.

Check-in and out: The most disastrous thing of all. At the check-in I was asked for an id-card by the hotel stuff, which was not returned to me. Unfortunately, I didn't realize that at once, as I had another bunch of credit cards in the hand. Unfortunately, within my 3-days stay, nobody from the hotel even did an attempt to contact me and return it to me. No phone calls, no message on the door - just nothing. I discovered the id-card absence only at the airport, when the flight company rejected me the boarding... After quickly calling back to the hotel, they confirmed holding my card but did no attempt to solve the problem - for example to bring it quickly to the airport, so that I could take my flight on that day. Instead, I had to return to the hotel, pick it up myself, and consequently could fly only next days. As a solution of the problem, the management offered me a 50% discount on the standard prise for the overnight-stay, which was however even higher than what I payd for the previous days. I declined this as fully inappropriate and stayed in the located nearby Negresco hotel (payd by my insurance).

Summary: When a stay in a 4-star hotel feels like in a hostel, and this fact is taken by the management as granted, this is an evidence of very big problems. Shame of you, West End, and never again. A hint for the other travellers - check the other hotels located nearby. There are some very nice, even having less stars, but offering you much more - proved by my experience!

No Public Name
Couple
60-69 years
Reviewed: 7 years ago (07/03/2019)
Date of experience: 03/2019

Beautiful place, near town center and great sea view. Nice interiors except Breakfast room not really attractive. Sea view means also to accept traffic noise the whole night.

Dear Mrs Wormser
Soon Spring will allow us to open to the outside terrace an the breakfast area will have more space to enjoy a savoury breakfast by the mild early sunrays.
Our partial sea view offer a nice view over the park and sea, they are more quiet even when window is open.
We are longing to welcoming you back.
Kind regards
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (07/03/2019)
Date of experience: 03/2019

Très bel hôtel tres bien situe attention. Parking payant

Cher client
Merci beaucoup pour votre message

Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (06/03/2019)
Date of experience: 03/2019

Un bémol cependant pour le petit déjeuner: la salle n’est ni très fonctionnelle ni très agréable. Les produits proposés sont eux aussi assez moyens.

Cher Mr Roussel
Le printemps qui arrive à grand pas nous permet d'ouvrir notre salle de petit déjeuner sur l’extérieur. Nos clients pourront savourer leur petit déjeuner sous les doux rayons de soleil du matin. Notre sélection de produits frais et variés sont adaptés à une clientèle internationale pour que le petit déjeuner corresponde aux goûts et habitudes de chacun de nos hôtes. Au plaisir de vous accueillir a nouveau. Bien à vous.
By Юрий
Alone
40-49 years
Reviewed: 7 years ago (06/03/2019)
Date of experience: 03/2019

Мне очень всё понравилось,нет шика и излишеств,но вид,доброжелательное обслуживание,местоположение и разнообразный завтрак великолепны

Дорогой гость
Большое спасибо за ваш отзыв.
Нам нужно знать пару слов о вашем пребывании в Вест-Энде.
Мы надеемся приветствовать вас очень скоро.
С наилучшими пожеланиями
By Arnold Berengère
Business
40-49 years
Reviewed: 7 years ago (06/03/2019)
Date of experience: 03/2019

Une vraie expérience de palace à l ancienne, discret, attentionné et élégant. Une décoration originale raffinée. Un hôtel très bien tenu où tout fonctionne. Le restaurant ds l hôtel. La plage privée en face. Les taxis en bas.

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By Александр
Couple
50-59 years
Reviewed: 7 years ago (05/03/2019)
Date of experience: 03/2019

не хватало бара работающего хотя бы до 23.00

Дорогой гость
Большое спасибо за ваш отзыв.
Нам нужно знать пару слов о вашем пребывании в Вест-Энде.
Мы надеемся приветствовать вас очень скоро.
С наилучшими пожеланиями
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