Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,283 reviews across 14 portals
:
By Crystal
Friends
20-29 years
Reviewed: 7 years ago (19/01/2019)
Date of experience: 12/2018

The room is perfect but I feel this is not a honest hotel, the hotel ignores my refund requests at all

Dear Mr Hou Jingqian
Thank you for your visit at the West End in Nice.
We do appreciate your rating though we regret your comment about your refund which has been processed upon your arrival on December 26th 2018. A separate mail has been sent to your attention with all the documents proving that the money has been returned to your credit card account. We sincerely hope, these documents will help you to understand how honest we are and help you to sort this issue out with your bank. Hopefully this will give your the opportunity to mention how you enjoyed your stay with us and how you are pleased and convinced with our post stay service.
Kindest regards.
By Roy Robinson
Couple
40-49 years
Reviewed: 7 years ago (16/01/2019)
Date of experience: 01/2019

J'aime bien notre experience au West End surtout la prima colazione, c'est formidable!

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By ANNE H.
Couple
50-59 years
Reviewed: 7 years ago (15/01/2019)
Date of experience: 01/2019

Excellent séjour, personnel agréable, situation géographique optimale. Nous reviendrons....

No Public Name
Couple
60-69 years
Reviewed: 7 years ago (15/01/2019)
Date of experience: 01/2019

Perfectly positioned, easy to walk to all attractions, train station only 10-15 minutes walk away. Large room with wonderful views over the promenade.

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please write a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
By Salmon
Business
50-59 years
Reviewed: 7 years ago (14/01/2019)
Date of experience: 01/2019

Excellente, tout était parfait ! Sauf mon petit déjeuner qui a été débarrassé pendant que j'étais allée déplacer ma voiture.

No Public Name
Family
40-49 years
Reviewed: 7 years ago (11/01/2019)
Date of experience: 01/2019

We spent great time at your hotel with satisfaction.

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Hotel needs a bit of upgrading to pull it into the 21st century.

Dear anonymous guest
Wifi with direct internet connection, International tv channels, Online booking through various online tour operator...and so on...The West End is definitely into the 21st century but do no deny its charm from the past which is a matter of decoration without altering the original style.
Its has been a real pleasure to welcome you and would be honoured to welcme you back.
Kindest regards
By Ralph Sorbris
Alone
70-79 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Un hotel digne de son nom. J'aime bien les hotels historiques

Cher Mr Sorbris
Nous nous rejouissons que votre avis soit aussi le notre et vous invitons à nous rejoindre pour un autre séjour dans ce bel hôtel qui passe au travers du temps sans perdre de son charme.
A très bientôt.
Cordialement
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (09/01/2019)
Date of experience: 01/2019

Very high standard. The bed was a little too firm for my taste but I could still sleep well.

Thank you dear guest
Your comments are valuables and we do all appreciate them.
The West End is now waiting for you to come back for another fully enjoyable stay.
Warm regards
No Public Name
Family
60-69 years
Reviewed: 7 years ago (09/01/2019)
Date of experience: 01/2019

OTTIMA POSIZIONE ED HOTEL

Grazie Giancarlo
Speriamo di accoglierla di nuovo prossimamente.
Saluti distinti
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