Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,282 reviews across 14 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 7 years ago (15/08/2018)
Date of experience: 08/2018

Прекрасное,все понравилось!

No Public Name
Leisure travelers
30-39 years
Reviewed: 7 years ago (13/08/2018)
Date of experience: 08/2018

I'm very disappointed beacause the description reported the parking as included

No Public Name
Leisure travelers
50-59 years
Reviewed: 7 years ago (12/08/2018)
Date of experience: 08/2018

Very poor at check in. Left a bad feeling. Restaurant and breakfast staff very good.

Dear Guest
So sorry to read how you experienced your arrival. Should you feeel like telling us more please contact us.
We do hope to welcome you back.
Kind regards
By Silvana Inestroza
Leisure travelers
30-39 years
Reviewed: 7 years ago (08/08/2018)
Date of experience: 08/2018

Terrible expierence. Staff is not helpful. Answer to all concerns us that they are sold out. Horrible!

No Public Name
Leisure travelers
50-59 years
Reviewed: 7 years ago (08/08/2018)
Date of experience: 08/2018

l'hôtel est absolument plein de charme, les employés sont exceptionnels, mais des incohérences (facturation du restaurant, du parking) laissent à desirer. Le pd n'est pas assez bon, en dehors des fruits, rien n'était vraiment de bonne qualité (pas même le café).

Chère Madame Clercq-Roques
Merci pour votre message , nous apprécions vos remarques et suggestions et y accordons une grande attention.
L'ensemble du personnel vous remercie d'avoir souligné sa gentillesse.
A très bientôt.
Cordialement
By Susan Browne
Leisure travelers
60-69 years
Reviewed: 7 years ago (07/08/2018)
Date of experience: 08/2018

A very enjoyable stay in a well located hotel.

By Drew
Leisure travelers
60-69 years
Reviewed: 7 years ago (28/07/2018)
Date of experience: 07/2018

Great stay in a wonderful location, amazing staff and service

Dear guest
Thank you very much for your feedback.

We do hope to welcome you back very soon.
Best regards
By Ruwet Benjamin
Business
20-29 years
Reviewed: 7 years ago (27/07/2018)
Date of experience: 07/2018

Qualité des repas (fournit dans le cadre d'un séminaire) catastrophique. La majorité des participants au séminaire ont préférer prendre leur repas hors de l'hotel malgré le fait que les repas avait déjà été payés.
Exemple de repas servi : Entré : simple tomate farcie au fromage blanc, plat : spaghetti au saumon (simple morceau de saumon fumé bas de gamme avec un peu de crème) ; dessert orange.
En matière première on doit avoir un coup de repas autour de 3euros maximum et le niveau de cuisine est celui d'une cantine scolaire. On s'attendant à un niveau nettement autre lors d'un congrès médical dans un hotel qui se veut luxueux.

No Public Name
Leisure travelers
70-79 years
Reviewed: 7 years ago (26/07/2018)
Date of experience: 07/2018

The hotel is marvellously situated on the Promenade. The buffet breakfast is excellent. Slow service in the reception area.

Dear guest
Thank you for your rating and sorry for the queue which may happen ocassionally especially on high season.
Hoping to welcoming you back .
Kind regards
By Hoff
Leisure travelers
50-59 years
Reviewed: 7 years ago (26/07/2018)
Date of experience: 07/2018

Nice and helpfull staff.

Thank you dear guest for such a nice comment.
We do hope to welcome you back.
Kind regards
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