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Public Reviews Score
86%

"Very satisfied"

Based on 11,072 reviews across 14 portals
:
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (16/09/2018)
Date of experience: 09/2018

Very good although I would have liked grab rails in the bath/shower

No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (14/09/2018)
Date of experience: 09/2018

Wir haben leider die erste Nacht ein Zimmer erhalten, welche man keinem Gast geben darf als 4-Sterne-Hotel. Dunkel, kleine Zimmer, Abstellkammer Feeling, kleines WC/Bad für 3 Personen und die schlimmste Aussicht die ich bis jetzt in einem Hotel hatte; Wand vor dem Fenster. Auch das Fenster konnte nicht geöffnet werden da es durch die Maschinen, welche unterhalb des Zimmers standen, so laut war. Schade, denn wir haben etwas anderes auf den Bilder gesehen und natürlich gebucht. Gleich nach der Ankunft und dem Bezug des Zimmers sind wir um ca. 23:30 Uhr an die Rezeption. Die Rezeptionistin wusste genau um was es geht, als wir die Zimmernummer gesagt haben und bat uns am nächsten Morgen noch einmal vorbei zukommen damit Sie uns ein neues Zimmer geben können. Am nächsten Morgen gingen wir wieder zur Rezeption. Es waren sehr freundliche Angestellte, welche uns gerne geholfen haben. Auch Sie wussten genau um welches Zimmer das es geht und versprachen uns, das wir das nächste Zimmer so mögen werden! Am Nachmittag durften wir unser neues Zimmer beziehen: Wirklich zwei unterschiedliche Welten; Hell, grosses Badezimmer, separates WC, Doppelstock. Die Aussicht war wieder fast die gleiche, nur einen Stock höher...Aber ja wir waren glücklich, dass wir nun endlich das Zimmer erhalten haben, welches wir auch von der Innenausstattung gebucht haben. Das Frühstück war gut. Im grossen und ganzen war der Aufenthalt gut.

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (31/08/2018)
Date of experience: 08/2018

so-so, room great -- staff not so much...

Thank you dear guest for this comment.
Should you wish to tell us more about your experience, do ,please contact us at your convenience.
Kind regards
By Donna Marie Wright
Leisure travelers
40-49 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

Very disappointed with housekeeping, we have never stayed at a hotel where they do not change your sheets etc of the bed. The pillows were also of terrible quality. Never replaced the tea and coffee facilities or the water in the mini fridge. Certainly will not recommend this hotel.

Thank your dear Mrs Wright
We do take good care of your advices and report them to the housekeeper.
Wo do regret these inconveniences and hope you will one day be back to enjoy our hotel again.
Bets regards
By Justin
Leisure travelers
30-39 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

Showed up to the hotel after a long day and found that my double bed was two singles pushed together, i went down to the front desk to ask if that is normally what a double bed is considered as because thats not what I am used to seeing. The front desk said that was standard for a double which I was ok with. I asked if there was any way for me to upgrade to a larger bed and without even looking in the system was told no. 2 hours later I get a text from a friend saying they got an upgrade to a better room with a picture of their view. I was clearly lied to which I do not appreciate at all. I should have stayed at a different hotel.

Dear guest
Most of our beds can be joined as a single mattress with optimal comfort. Should you prefer to get a room with a one double mattress we do propose one according to ou availabilities. So far, an upgrade does not neccessarily mean a bedding made up to your expectations ; you could have been upgraded in a room with two separated beds joined together. The purposes of your comment is the bedding or the upgrade ?
What is the purposes of upgrading you in a room where the main issue remains the same ?
Best Regards
By Edward Hopes
Leisure travelers
70-79 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

The Hotel was very good

Dear guest
Thank you very much for your feedback.

We do hope to welcome you back very soon.
Best regards
By Mr & Mrs Cummings
Leisure travelers
40-49 years
Reviewed: 8 years ago (24/08/2018)
Date of experience: 08/2018

Simply superb. We cannot find a negative to say. The hotel, staff and experience was wonderful. A special thanks for the hotel accommodating our requests without hesitation. We will return and recommend to everybody. Thank you

Dear Mrs and Mr Cummings
Thank you very much .
It has been a real pleasure for all of us to welcome you.
Warmest regards
By Helen Johnson
Leisure travelers
40-49 years
Reviewed: 8 years ago (21/08/2018)
Date of experience: 08/2018

Lovely hotel in a perfect location and very helpful staff.

Thank you dear Mrs Helen Johnson
Your comment is highly appreciated.
Kind regards
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (19/08/2018)
Date of experience: 08/2018

Not to be repeated at all.

Dear Mr Manuzzi
Thank you for your visit at the West End.
We would highly appreciate to share with you your experience.
Do please contact us back at your convenience or tell us how you would prefer to be contacted.
Kindest regards
By Jordi Colome
Leisure travelers
50-59 years
Reviewed: 8 years ago (19/08/2018)
Date of experience: 08/2018

Jollie hotel, mais besoin de rénovation. Douche ancienne ne marche pas si bien. Petite dejeneur pas magnifique.

Merci beaucoup cher Mr Colome
Vos remarques sont précieuses car elles contribuent à améliorer la qualité de notre produit et de nos services.
Au plaisir de pouvoir vous accueillir a nouveau.
Cordialement
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