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Public Reviews Score
86%

"Very satisfied"

Based on 10,286 reviews across 14 portals
:
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 05/2018

Apart from the unoleasant experience eith the restaurant Le Siècle we had a good stay.
The fast tjat you upgraded the room pleased us.
Can you improve thej service in the restaurant!

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 05/2018

Excellent building and location.
Breakfast a little crowded

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 04/2018

enjoyed our stay with the West End

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 05/2018

Très contente de notre séjour malgré le bémol du service de chambre. L'hôtel est idéalement placé, la vue splendide et le personnel à l'accueil est attentif à nos besoins et très réactif à nos demandes.

Merci beaucoup chère cliente anonyme,
Nous apprécions votre commentaire et bien sur retenons le "bemol" sur lequel nous allons revenir avec nos équipes pour y apporter les correctifs qui s'imposent.
A très bientôt.
Cordialement
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 05/2018

We were only there for a few days, but it was thoroughly enjoyable. We can't wait to come back!

Dear guest
We are longing to welcoming you back .
Thank you deeply for your comments.
Kindest regards.
By Keith
Leisure travelers
60-69 years
Reviewed: 8 years ago (09/05/2018)
Date of experience: 05/2018

Absolutely first class - particularly the staff
I would definitely return to this wonderful hotel

By Graham Allen
Leisure travelers
60-69 years
Reviewed: 8 years ago (08/05/2018)
Date of experience: 05/2018

Very enjoyable but let down by the restaurant service and ambience

No Public Name
Business
70-79 years
Reviewed: 8 years ago (08/05/2018)
Date of experience: 05/2018

Tres agradable et tres bien

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By Ursula Jaeger-Inselsbacher
Leisure travelers
60-69 years
Reviewed: 8 years ago (07/05/2018)
Date of experience: 05/2018

Beautiful Hotelzimmer in excellent loction.

Thank you Ursula
We do hopet o welcome you back.
Kindest regards
By Giordano Santini
Leisure travelers
60-69 years
Reviewed: 8 years ago (06/05/2018)
Date of experience: 04/2018

Good located. Nice room. Good restaurant. Nice peaple and excellent service.

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