Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,286 reviews across 14 portals
:
By Stephen Byrne
Leisure travelers
30-39 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

Fantastic ,staff were friendly ,professional and welcoming room was really nice breakfast was great overall a fantastic experience

Dear M Stephen Byrne
Thank you very much for your enthusiastic impressions of your recent stay.
Should you feel like writing a review on Trip advisor, please do and share your experience with all the travellers.
We do sincerely hope to welcome you back.
Kindest regards
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

La chambre donnant derier trop de bruit de la ventilation. Chambre triple avec une petite chambre sans fenêtre très chaud et éttoufante

Cher client
Nous regrettons et vous prions de nous excuser pour cette situation d'inconfort qui pouvait être résolue par un changement de chambre ou bien par une intervention technique. Sachez que notre personnel de maintenance reste prêt à agir au plus tôt pour solutionner toutes sortes de situation.
A bientôt parmi nous pour un séjour des plus enthousiasmant.
Bien cordialement
By Joseph
Business
60-69 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

Very nice. English was more than adequate. Location was right out of Hollywood. Very old and classy, but not distressed.

By Harry Walter
Leisure travelers
80+ years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

The bathroom safety is TERRIBLE!!! My wife took a bath and could not get out the batthtub. There were no bars to hold. on to help her out. There was no safety call button. There was no phone. We had to get someone from the front desk to help me pull her out.

Dear M Harry Walter
We are very concerned by mobility and safety and should any of our guest make a request for extra safety devices or mobilty equipements we do as much as we can propose the best option possible. Several of our rooms are adapted to mobility.
We do hope you will one day make a new stay with and ou will for sure get the best options to make you safety an comfort completely satisfactory.
Kind regards
By Intiporn Panapongwasin
Leisure travelers
40-49 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

Room is too old. Chair , bed, table should change.

Dear Mr Intiporn Panapongwasin
The West End propose a unique experience in an historical building whose age remembers the past charms of an era which is no longer existing now.
Enjoying this building requires more attention and a different state of mind than any other contemporary hotel.
We do hope you will one day be able to experience it.
Kind regards
By Jamie S. Ross
Business
50-59 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

Initially not great but after making some comments and complaints the experience improved and service and overall experience was excellent

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

Great! I will go again

Thank you so much dear Annamaria
Hopefully you will one visit us again.
Keep us in mind for your next stay.
Should you wish to leave a comment on trip advisor do please, it will be highly appreciated by all the travellers all over the world.
Warmest regards
By oswald Nejedlik
Leisure travelers
70-79 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

everything was ok. we will come perhaps once more this year in September but certain next year. We take another room !!!
Thank in advance Oswald Nejedlik
Question: Special Offer in September 2018 ???

Dear Oswald
We are longing to welcoming you back.
Thanks a lot for your kind message.
Should you wish to leave a comment on trip advisor do please, it will be highly appreciated by all the travellers all over the world.
Warm regards
By Andreas Almasi
Leisure travelers
70-79 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

The hotel is kind of outdated!

Dear Mr De Andreas Almasi
Historical is the word and dated 1842 which makes this building a lot more different than many others and more interresting to visit and live in.
A true reminder of the past charms of the Belle Epoque still shining on the Promenade.
We do hopet to welcome you back. Kind regards
By Mrs J Plant
Leisure travelers
70-79 years
Reviewed: 8 years ago (27/04/2018)
Date of experience: 04/2018

We enjoyed our stay and as always the staff were more than helpful. Especially arranging a tour for us.

Dear Mr J Plant
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
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