Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 11,078 reviews across 14 portals
:
By Wolfgang Johnel
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/06/2018)
Date of experience: 05/2018

a comfortable stay close to the beach , the traffic is a little problem , everything else was perfect

Dear guest
Thank you very much for your feedback.

We do hope to welcome you back very soon.
Best regards
By Renat Zakirov
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/06/2018)
Date of experience: 05/2018

All liked it. I do not speak English.

Many thanks dear Renat Zakirov
Kindest regards
By Marie Louise Kinnaird
Leisure travelers
60-69 years
Reviewed: 8 years ago (06/06/2018)
Date of experience: 06/2018

The staff were lovely. welcoming and accomadating. The room was, not just tired, the carpet was revolting with all the stains on it. The breakfasts were average. The things used to keep things hot didn't work properly; the beans were luke- warm every morning. Staff should be trained to take guests to the item they can't find at breakfast. I saw people searching for ages after being told by staff were to find certain items. The view and location for this hotel is second to none but calling it a 4 star when relating this to the rooms and breakfast is not accurate. I can't say more vociferously how lovely the staff were and I had an enjoyable time but I did not enjoy the room.

Dear Mrs Kinnaird
It has been a real pleasure for all of us to welcoe you at the West End and make your stay with us as memorable as it should be.
Our lovely and friendly staff make the hit and despite your room consideration we do care about all the comments and do take notice of all of them.
Needless to say that for your necxt stay with us you will be greeted with an immediate upgrade and this time you will be amamzed with the room, the size and the view. Kind regards
By Narich
Business
70-79 years
Reviewed: 8 years ago (06/06/2018)
Date of experience: 06/2018

Un peu déçu par la chambre que l'on m'a réservée ( j'étais invité). L'hotel est vieillot

Cher Mr Narich
Notre hôtel est historique et son architecture , son âme en fait un lieu unique à découvrir et a apprécier dans toute sa dimension.
Pour votre réservation, contactez nous directement pour que votre chambre soit au plus prêt de vos attentes, nos agents sauront orienter votre choix en l'adaptant à votre budget ou a celui qui vous convie à séjourner parmi nous. A très bientôt. Bien cordialement
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (05/06/2018)
Date of experience: 06/2018

Good
Could be better breakfast

Dear guest
Thank you very much for your feedback.
We do care about your comments as they help us a lot to improve our service.
We do hope to welcome you back very soon.
Best regards
By Sanguanjit
Business
40-49 years
Reviewed: 8 years ago (05/06/2018)
Date of experience: 06/2018

Everything is awesome.

Thank you deeply dear guest,
We do appreciate your rating.
Kind regards
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (05/06/2018)
Date of experience: 06/2018

Except for the service,everything else was good. The attitude of the staff right from the reception to the cleaning people was pathetic.
Though the only positive would be ms katerina at the reception. She atleast made an effort to solve our queries.

Dear guest
What an unfortunate comment , Thankfully one of our agent has been up to your expectations . The service then cannot be so unfairly considered .
A team work reveal sometimes the efforts of one person but hide all the others engagement is solving an issue.
We do hope you will clear your opinion with a more adequate perception of the overall experience, you had with us. Kind regards
By Reggie
Leisure travelers
50-59 years
Reviewed: 8 years ago (04/06/2018)
Date of experience: 06/2018

2 nd time that the trsor did not work. We guessed again that the batteries are low but due to our short vacation trip we have no envy to wait for a technical assistence. Should be checked by the room service each time.

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (04/06/2018)
Date of experience: 06/2018

The whole party really enjoyed the experience and would like to return again.

Dear guest
We are all ready to welcome you back and do hope , it will happen soon.
Kind regards
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (03/06/2018)
Date of experience: 05/2018

Overall, the experience was good. Great staff. Good breakfast buffet. it would be nice if ice was more easily available to guests during their stay. For the price of the room, amenities should be a little nicer.

Thank you dear guest for your review and all the suggestions which are very usefull for us as they help a lot to improve our service.
Please note : you can get ice cubes at any time by a simple call to reception.
We are looking forward to welcoming you back soon.
Kind regards
Back to Top CERTIFICATE what's this?