Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,286 reviews across 14 portals
:
No Public Name
Business
40-49 years
Reviewed: 8 years ago (19/03/2018)
Date of experience: 03/2018

Mon impression: hotel qui a du être parmi les plus beaux et plus prisés de Nice mais qui maintenant manque de d'un coup de jeune.

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Nous tenons à préserver la beauté et l'élégance originelle du lieu sans la dénaturer. Effacer son âme par une décoration contemporaine convenue desservirait à sa singularité.

Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
No Public Name
Business
40-49 years
Reviewed: 8 years ago (19/03/2018)
Date of experience: 03/2018

It has been a pleasant stay

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (19/03/2018)
Date of experience: 03/2018

A very enjoyable stay, excellent service by all staff we found them to be most helpful and friendly.
One comment- perhaps the patio chairs on the front terrace should be checked on a regular basis and just before leaving the chair I was sitting on buckled beneath me - it had obviously broken. Many thanks to the very kind waiter who came to my rescue. Fortunately to date no damage done to my back.

Dear guest
Thank you very much for your message.
Our breakfast terrace will be opened soon every morning to let evryone enjoy a breakfast by the mild early morning sunrays.

We do hope to welcome you back very soon.
Best regards
By solange corneloup
Leisure travelers
50-59 years
Reviewed: 8 years ago (18/03/2018)
Date of experience: 03/2018

le top c'est vraiment le chambre vue mer. l’hôtel jouit d'un charme surané

Cher M.De Solange Corneloup
Merci beaucoup pour votre message.
Nous préservons autant que possible le charme de cet bel hôtel .
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By van hootegem
Leisure travelers
50-59 years
Reviewed: 8 years ago (18/03/2018)
Date of experience: 03/2018

Très bon séjour. nous recommendons cet établissement

Merci beaucoup M Van Hootegem
Nous serions ravis de vous accueillir à nouveau.
A très bientôt.
Cordialement.
No Public Name
Business
40-49 years
Reviewed: 8 years ago (18/03/2018)
Date of experience: 03/2018

Was a wonderful experience

Dear guest
Thank you very much for your feedback.
We do hope to welcome you back very soon.
Best regards
By Dibra
Leisure travelers
40-49 years
Reviewed: 8 years ago (17/03/2018)
Date of experience: 03/2018

It was a good experience overall. Nice and historic hotel. Being at some of the smaller standart rooms maybe we didn't experience the glamour of the hotel. Some of the decorations at the room are worn out and need refurbishment. There is a tree at the right side of the entrance which smells bad. Too many stars to the reception level, when you enter with heavy luggage. Consider any solution for avoiding the discomfort.

Dear guest
Thank you very much for your feedback.
We keep our hôtel with its true charm from the past and we do care of all its aspects. The tree at the entrance is blossoming in Spring and its small flowers are giving off a smell that may not be pleasant especially when combined with a humid wheather.
Hopefully we will move our reception in the lobby soon with mobile receptionists who could helps you for any kind of requests/
We do hope to welcome you back very soon.
Best regards
By Ram Bolla
Leisure travelers
40-49 years
Reviewed: 8 years ago (16/03/2018)
Date of experience: 03/2018

Very poor Customer Service and staff were very rude, too. Location is very good but the buck stops there!

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (16/03/2018)
Date of experience: 03/2018

Fantastic. Exceeded expectation

Dear Mr Jones
Thank you very much for your review.
The West End is now your most preferred place to stay in Nice.
We are longing to welcoming you back.
Warm regards
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/03/2018)
Date of experience: 03/2018

séjour agréable, personnel agréable, pt déjeuner correct mais identique sur 4 jours,
l'emplacement de l'établissement est idéal, mais l'hotel est poussiéreux et trés gai.... pas de jolis bouquets de fleurs....

Merci Madame Fabre pour votre commentaire.
Nous mettons tout en oeuvre pour que l'hôtel rayonne tout les jours et cela ne peut se faire qu'avec notre personnel passionné.
Vous aimerez notre décoration florale lorsque les jours apporteront avec eux les couleurs et les senteurs du printemps et rassurez vous il n'y a pas de poussière dans notre hôtel à moins que vous ayez choisi ce terme pour qualifier un style de décoration que vous n’appréciez pas en totalité...
Pour ce qui est du petit déjeuner notre vaste de choix de produits frais vous permet tous les jours d'en modifier la composition mais n'hésitez pas à nous dire ce que vous aimeriez trouver en particulier. A très bientôt. Cordialement.
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