Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 11,104 reviews across 14 portals
:
By Klaus HH
Leisure travelers
50-59 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 10/2017

Es müsste mehr in die Zimmer und den allg. Zustand investiert werden

By Sean and Bernie Sutton.
Leisure travelers
60-69 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 10/2017

Beautyful hotel excellent servece and the staff could not be nicer. Small problems at breakfast, girls were run off their feet, table was set after we sat down, there was a shortage of cups and plates. I passed on a boiled egg because of the plastic egg holder. Ortherwise had a lovely time with you and we would go back again. Merci beaucoup, a bientot.

By Franquet
Leisure travelers
40-49 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 11/2017

Satisfait si les petits désagréments sont gommés,je reviens avec plaisir

By Giovannoni Laurence
Leisure travelers
60-69 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 11/2017

Très déçus par la prestation en chambre Double Privilège (petite chambre avec une petite fenêtre donnant sur un mur pour 141,72€) je suis reconnaissante d’avoir pu être surclassés, compte tenu de la période, dans une chambre de meilleur standing.

By Larsson
Leisure travelers
60-69 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 11/2017

Moderate to good. Have stayed at similar hotels i neighborhood and West End was not sticking out in any direction.
Missing a real bar!!

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
By Anita Gibson
Leisure travelers
50-59 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 10/2017

When we initially arrived on this 3 nights, 4 days visit, we were accommodated on the first floor, with a view to a wall. The room was not nice and our first impressions were one of disappointment. We spoke to the lady receptionist , expressing our dislikes, but she dismissed us with saying that all triple rooms were on the first floor and if we wanted to be accommodated in a better room we had to pay a extra 100 Euros. On top, the hotel was full on the first night. Then Leoni came to the rescue, having overheard our conversation. With a completely different attitude, he apologised for the inconvenience and promised to make it all better by accommodating us in a junior apartment on the third floors with a lovely views the following day. And he did. Everything changed from here on. We loved the room and our break turned into a super break.
The hotel must staff the breakfast diner a lot better. The girls working there were struggling to keep up with the 'full house', and guests were unhappy. There was never enough of anything.... But thanks to Leoni, we had an overall good experience.

Dear Mrs Gibson
Thank you for our feed back and all the usefull informations you are providing us.
We do regret your disapointment on arrival with the room which was not matching your expectations but Leoni managed to turn a bad impression into a good one and then your stay has been enjoyable in many ways.
All the front desk agent have been informed as well as the waiters in our restaurant.
Your comments have been considered with care and of course help us a lot to improve our service.
Should you ever wish to visit us back for another stay, do please contact us back directly.
Kindest regards
By Joerg
Business
40-49 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 10/2017

All was to stay there and when I get upgraded to a higher level !

By Pierpaoli carlo
Leisure travelers
60-69 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 11/2017

Veramente soddisfacente

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By Torben Frederiksen
Leisure travelers
50-59 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 10/2017

Good location, but, despite superior room, rather cramped, especially in the bathroom. Staff could show more politeness. In the restaurant it was the right attitude though :)

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (04/11/2017)
Date of experience: 10/2017

I was expecting a nicer room. The staff were lovely but I felt the hotel was more 3 star than 4.

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