Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 11,103 reviews across 14 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (30/07/2017)
Date of experience: 07/2017

Localisation parfaite

Cher client
Merci beaucoup pour votre retour.
Votre avis est important pour nous car il nous aide à améliorer notre offre et nos services pour mieux vous servir.
Si vous souhaitez contribuer à notre réputation en ligne , nous vous invitons à laisser un commentaire de séjour sur le site Trip Advisor.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
By Aktuaari
Leisure travelers
40-49 years
Reviewed: 9 years ago (30/07/2017)
Date of experience: 07/2017

Erittäin mukava hotelli loistavalla sijainnilla.

No Public Name
Leisure travelers
70-79 years
Reviewed: 9 years ago (30/07/2017)
Date of experience: 07/2017

We enjoyed staying at your hotel and will definitely return and recommend to friends.

By Omar Hamouda
Leisure travelers
40-49 years
Reviewed: 9 years ago (29/07/2017)
Date of experience: 07/2017

As requested here is a summary of my stay at 'The West End Hotel'
They day we arrived to check in at 3pm we were told the room wasn't ready and to come back in an hour, we returned at 4pm and given key cards to our room, when we entered someone was still staying in the room. We then had to return to reception where we were given another room, the cleanliness was terrible please see pictures in previous email. We requested internet service when we booked which again was terrible kept cutting out and having to log in. We had an issue with the air conditioning not working and was told there was nothing they could do as the hotel was fully booked. We had to have an additional key card as after the room was cleaned the card left in the wall for the electricity was missing. I went down to reception where no one was at the desk, I could the security who advised the receptionist was asleep on the sofa in the waiting area. After numerous attempts by the security she stumbled to reception where she made a new key card and didn't ask for identification (I could of been anyone). We asked the hotel to provide a plate, knife and fork so we could eat fruit, we were asked for a €10 deposit.

I amazed at the level of service given by this hotel... I have never had such an unpleasant stay anywhere before, this is magnified by the cost of the hotel for the duration and not received any kind of service or hospitality.

With reference to your email we have had no member of staff either Emanuela of her manager approach us.

I would like to be fully refunded, as I feel this is totally unacceptable

By paul beresford
Leisure travelers
60-69 years
Reviewed: 9 years ago (28/07/2017)
Date of experience: 07/2017

West End is a wonderful old world haven in the madhouse of Nice! We love it( especially room 517!) and will be back for a few nights in 2-3 years.

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
By Oestergaard
Leisure travelers
60-69 years
Reviewed: 9 years ago (28/07/2017)
Date of experience: 07/2017

Excellent location and seaview.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (28/07/2017)
Date of experience: 07/2017

Over all experience was good.

Dear guest
Thank you very much for your feedback.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We do hope to welcome you back very soon.
Best regards
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (27/07/2017)
Date of experience: 07/2017

Very pleasant stay with no problems at all

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (27/07/2017)
Date of experience: 07/2017

Bien mais vieillot.
Bien situé

By Jocelyn Viau
Business
50-59 years
Reviewed: 9 years ago (27/07/2017)
Date of experience: 07/2017

Excellente localisation, excellent petit-déjeuner et personnel très serviable.

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