Hotel West End hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 10,215 reviews across 14 portals
:
No Public Name
Alone
50-59 years
Reviewed: 2 years ago (15/08/2023)
Date of experience: 08/2023

Très bon hôtel, localisation exceptionnelle.

Cher client
Merci beaucoup pour votre message.
Au delà de la localisation nous mettons un point d'honneur à faire en sorte que votre séjour dépasse vos attentes et vous invite dans un merveilleux voyage dans le temps.
Avec le plaisir de vous accueillir a nouveau très prochainement.
Bien cordialement
No Public Name
Couple
20-29 years
Reviewed: 2 years ago (14/08/2023)
Date of experience: 08/2023

Unfortunately this experience was disappointing, mostly due to our unfair treatment from Tessa. We did not expect to be discriminated against. There was no need to lie about being able to have an iron in the room, and to also rush us out without allowing her colleague to check the system to see if a late check out was possible. The bedroom facilities were also poor. The bedding had hair on it upon arrival, and the actual bedding material itself was so old it had bobbles and fraying on it from being worn out. Later in our stay there was a sewage smell from the toilet and bathroom. Overall, i would not recommend this place to any of my family or friends.

Good Afternoon Manvir and thank you for putting your thoughts in the review.
On the points you made I must firstly apologise and I can assure you that we are looking into them to find out what happened.
We are in discussion with Housekeeping, Maintenance, and Hotel Management on your points.
At the West End we as staff do pride ourselves on making every effort to ensure that all guests have a pleasant stay and we do hope to see you again in the future for you to experience our hospitality at its best.
Do not hesitate to contact me on assistantdirection@westendnice.com
Sincerely
By Kaddour
Friends
30-39 years
Reviewed: 2 years ago (13/08/2023)
Date of experience: 08/2023

Ce fut un excellent séjour malgré un déconvenue , qui ne remet pas en question la qualité de notre séjour .

Nous reviendrons dans votre hôtel , je choisirais une chambre supérieure avec plus d'espace et vue sur mer pour mon prochain séjour .

Chère Mme Kaddour,
Nous sommes ravis que la réactivité de notre personnel ait pu aboutir à une solution satisfaisante.
Nous serions honorés de vous accueillir à nouveau et vous réserver le meilleur accueil possible.
Bien à vous.
By Sabine
Family
40-49 years
Reviewed: 2 years ago (13/08/2023)
Date of experience: 08/2023

We would love to come back. It would be nicer with a little more renovations especially in the bathroom and the very dark furniture in the triple room

Dear Sabine,
Your next stay will be the most enjoyable and definitely the one you will remember for ever.
Warm regards.
No Public Name
Family
40-49 years
Reviewed: 2 years ago (13/08/2023)
Date of experience: 08/2023

ok...a fost experienta buna....

Dear guest
Thank you very much for your time spent on writing this comment to tell us how you experienced the West End in Nice.

We are all looking forward to welcoming you back very soon.
Best regards
No Public Name
Business
70-79 years
Reviewed: 2 years ago (11/08/2023)
Date of experience: 08/2023

satisfactory, some of the staff very good, others need more training

No Public Name
Friends
60-69 years
Reviewed: 2 years ago (11/08/2023)
Date of experience: 08/2023

The room was very clean and the staff was very and helpful .

By Margairaz
Couple
50-59 years
Reviewed: 2 years ago (10/08/2023)
Date of experience: 08/2023

C’est tjrs un plaisir de séjourner dans cet hôtel

By Carlo
Business
70-79 years
Reviewed: 2 years ago (08/08/2023)
Date of experience: 08/2023

Buona ospitalità e servizi del personale eccellenti

Eggregio cliente
Grazie mille per il suo messaggio.
Sua opinione è importante per noi perché ci aiuta a migliorare la nostra offerta e i nostri servizi per servirla meglio.
Se desidera contribuire alla nostra reputazione online, La invitiamo a lasciare una recensione del soggiorno sul sito di Trip Advisor.

Cordiali saluti
By Franziska
Friends
20-29 years
Reviewed: 2 years ago (04/08/2023)
Date of experience: 07/2023

Hotel is great as well as the beach. The location of the hotel is perfect!

Dear guest
Thank you very much for your message.
Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.
We are all looking forward to welcoming you back very soon.
Best regards
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