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Public Reviews Score
86%

"Very satisfied"

Based on 9,890 reviews across 14 portals
:
By David Veal
Couple
70-79 years
Reviewed: 11 months ago (20/09/2024)
Date of experience: 09/2024

We keep coming back so we must like it! Loyalty discount would be nice.

Hi David,

Thank you so much for your feedback! We're thrilled to hear that you keep coming back. Your loyalty is greatly appreciated, and it’s always rewarded. We value your suggestion about a potential loyalty discount and will keep it in mind as we explore future offers for our loyal customers.

Looking forward to seeing you again soon!

Best,
No Public Name
Business
40-49 years
Reviewed: 11 months ago (20/09/2024)
Date of experience: 09/2024

Agréable et sans mauvaises surprises.

Bonjour Seyler,

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que votre expérience a été agréable et sans mauvaises surprises. Votre satisfaction est notre priorité, et vos commentaires nous encouragent à continuer à offrir le meilleur service possible. N’hésitez pas à revenir nous voir bientôt !

Cordialement,
By Sue&Steve
Couple
60-69 years
Reviewed: 11 months ago (19/09/2024)
Date of experience: 09/2024

We loved our stay, have visited previously but not for a while.
Absolutely loved our room 612 and lovely breakfast, thank you.
No hot water on last day but didn’t spoil our stay.

Dear Sue,

Thank you so much for taking the time to share your feedback about your stay with us. We're thrilled to hear that you loved room 612 and enjoyed our breakfast. Your loyalty means a lot to us, and we’re delighted to welcome you back.
We sincerely apologize for the hot water issue on your last day. We’ll make sure to address this to improve the experience for our future guests.
We hope to see you again soon!

Best regards,
By Nalini
Couple
50-59 years
Reviewed: 11 months ago (18/09/2024)
Date of experience: 09/2024

The money spent was well worth the experience...great location, amazing beach ( with beach towels), lots of options to eat out and the breakfast buffet was outstanding. The staff were friendly and very helpful as needed. The only surprise was the cost of the pre-booked taxi transfer from hotel to airport - 45 Euros for a 15 minutes ride. If you can get your own taxi from train station or airport it should be in the range of 25 Euros.

Hello Nalini,

Thank you very much for your review! We are thrilled to hear that you enjoyed your stay with us. It’s great to know you loved our location, the beach, and our outstanding breakfast buffet.
Regarding the taxi transfer cost, we understand that it may have come as a surprise. Please note that rates can be higher at night due to demand. We recommend checking available transportation options to find the best fit for your budget.
We appreciate your feedback and hope to welcome you back soon for another memorable experience!

Best regards,
No Public Name
Family
60-69 years
Reviewed: 11 months ago (18/09/2024)
Date of experience: 09/2024

Disappointed ... not the room we asked for, no message to say that the room was ready as promised, promise to split beds did not happen. Returned to the room to find the door left open by housekeeping. No hot warer on our day of departure.

Dear Helen,

Thank you for your feedback, and we are truly sorry to hear that your experience did not meet your expectations.

Regarding your room, we would like to clarify that you were assigned the correct room category as per your reservation. We do have several other room categories available, and we would be happy to assist you in choosing the one that best fits your needs for your next visit.

We also apologize for the inconveniences you faced, particularly the issue with hot water, which was a general concern in the neighborhood on that day. We understand how frustrating this must have been and appreciate your understanding.

We are committed to improving our services to prevent such incidents in the future.

Best regards,
By Howard Ormerod
Couple
70-79 years
Reviewed: 11 months ago (18/09/2024)
Date of experience: 09/2024

Generally. very happy. Will likely stay again

Good afternoon Howard,

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Our team is truly dedicated to providing quality service and ensuring that every guest feels warmly welcomed. We take great pride in our housekeeping staff, who work hard to maintain our facilities in impeccable condition.

We can’t wait to welcome you back soon!

Best regards,







By Steph Shilton
Couple
50-59 years
Reviewed: 11 months ago (18/09/2024)
Date of experience: 09/2024

We can’t wait to return the staff really make this hotel and the house keeping is wonderful

Good afternoon Steph,

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Our team is truly dedicated to providing quality service and ensuring that every guest feels warmly welcomed. We take great pride in our housekeeping staff, who work hard to maintain our facilities in impeccable condition.

We can’t wait to welcome you back soon!

Best regards,






No Public Name
Couple
70-79 years
Reviewed: 11 months ago (16/09/2024)
Date of experience: 09/2024

Nice hotel services adequate
Room service menu same as restaurant could use a separate menu.
Should get some additional umbrellas.
Need an inclined stair for luggage when doorman is not available.

Dear Carvalhido,

Thank you for taking the time to share your feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our services.
We appreciate your suggestions about having a separate room service menu and the addition of more umbrellas. Your input is invaluable to us, and we will certainly consider these improvements to better meet our guests' needs.
Regarding the luggage access, we understand how important it is to have convenient options, and we will look into solutions to enhance this aspect of our service.
We hope to welcome you back soon and provide you with an even better experience.

Best regards,
By Robert wilkins
Couple
70-79 years
Reviewed: 11 months ago (14/09/2024)
Date of experience: 09/2024

Excellent as always except for the breakfast 'box' on the day we went out early. Two slices of dried toast badly wrapped, butter and jam in small pots without a knive or spatula to spread them on the toast and two small cakes which were basically all in pieces/crumbs after having been dropped in the paper bag with two glass bottles of orange juice. Most of the breakfast was thrown away. Why not a proper 'box' in cardboard and with plastic juice bottles instead of glass and of course, something to spread the butter and jam with.

Dear Robert,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn that the takeaway breakfast did not meet your expectations.
Your comments are extremely valuable to us, and we fully understand your frustration regarding the quality of the breakfast box. Please rest assured that we take your feedback very seriously.

We hope you will give us the opportunity to provide you with a more positive experience on your next visit.
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (12/09/2024)
Date of experience: 09/2024

Très belle expérience dans votre hôtel, très bien placé

Bonjour Corand,

Merci infiniment pour votre commentaire chaleureux. Nous sommes ravis d’apprendre que vous avez passé une belle expérience dans notre hôtel et que vous avez apprécié notre emplacement privilégié.
Votre satisfaction est notre priorité, et savoir que vous avez apprécié votre séjour nous motive à continuer de vous offrir un service de qualité. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt !

Bien cordialement,
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