Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,744 reviews across 5 portals
:
No Public Name
Reviewed: 3 days ago (20/05/2026)
Date of experience: 05/2026

I booked 8 rooms in Ecuador through Agoda. Due to the ongoing conflict in the Middle East and the uncertainty surrounding international travel, I was unable to proceed with my trip and contacted Agoda for assistance.

Although the booking was marked as non-refundable, the hotel initially informed me that they could arrange a postponement for my stay. After I provided the new dates I wanted, they later changed their response and said postponement was no longer possible.

This whole experience has been extremely frustrating and disappointing. I understand policies exist, but giving customers hope for an alternative solution and then suddenly rejecting it is very unprofessional, especially for a large booking involving 8 rooms.

I expected better communication and more consistency from both Agoda and the hotel in handling unexpected global situations.

No Public Name
Reviewed: 4 days ago (19/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Reviewed: 4 days ago (19/05/2026)
Date of experience: 05/2026

El hotel esta cerca de una estacion se metro lo cual facilita el desplazamientose a los principales lugares turísticos. Hotel muy limpio y ademas el personal fue muy amable

Dear Guest,

Thank you for taking the time to share your impressions of your stay.

We are pleased to know that the proximity of the hotel to the metro station contributed to a convenient and enjoyable visit, making it easy to explore the city’s main attractions. It is also rewarding to learn that you found the hotel to be very clean and that our team’s kindness was memorable during your time with us.

Your perfect ratings for the room, cleanliness, and service, as well as your strong recommendation of both Impulso Fashion Hotel and the Mellow Mood Hotels brand, are greatly appreciated. Your feedback encourages us to continue providing high standards of hospitality for all our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor
By Luigi
Reviewed: 4 days ago (19/05/2026)
Date of experience: 05/2026

Rilassante...

Dear Luigi,

Thank you for sharing your impressions following your recent stay with us.

We are delighted to know that your experience was so relaxing and that you were highly satisfied with the quality of your room, as well as the standards of cleanliness and service provided during your visit.

Your willingness to recommend both Impulso Fashion Hotel and the Mellow Mood Hotels brand is sincerely appreciated. Your positive feedback encourages our team to continue providing memorable and welcoming experiences for all our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor
No Public Name
Reviewed: 4 days ago (19/05/2026)
Date of experience: 05/2026

Regular a mal el hotel , la ciudad maravillosa

Dear Guest,

Thank you for taking the time to share your feedback with us.

We regret to learn that your experience at the hotel did not meet your expectations. Your comments regarding the room and cleanliness are important and will be taken into consideration as we work to improve the quality of our facilities and services.

We appreciate your acknowledgment of the service provided during your stay. Feedback like yours is invaluable in helping us identify areas where we can do better for our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor
No Public Name
Reviewed: 5 days ago (18/05/2026)
Date of experience: 05/2026

Guest has not commented on review

By B. Tuinier
Reviewed: 6 days ago (17/05/2026)
Date of experience: 05/2026

Hele goede ervaring!

Dear B. Tuinier,

Thank you for sharing your experience with us.

We are delighted to know that you had a very good stay at Impulso Fashion Hotel, and we’re pleased to see your high recommendation scores. It is wonderful that you found the room, cleanliness, and service to your satisfaction.

Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service to all our guests. We hope to have the pleasure of welcoming you again in the future.

Kind regards,
Tibor Kovács
Front Office Supervisor
By Maria Pavuna
Reviewed: 6 days ago (17/05/2026)
Date of experience: 05/2026

Gostamos de tudo, localização, simpatia dos funcionários,

Dear Maria Pavuna,

Thank you for taking the time to share your wonderful feedback and for giving us top ratings across all aspects of your stay.

We are delighted to know that you enjoyed our convenient location and the friendliness of our team. Your satisfaction with the room, cleanliness, and service is greatly appreciated, and it is especially rewarding to hear that you would recommend both Impulso Fashion Hotel and the Mellow Mood Hotels brand.

We look forward to welcoming you again for another enjoyable experience.

Kind regards,
Tibor Kovács
Front Office Supervisor
No Public Name
Reviewed: 1 week ago (15/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Reviewed: 1 week ago (15/05/2026)
Date of experience: 05/2026

Guest has not commented on review

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