Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,642 reviews across 4 portals
:
By Наталья
Reviewed: 2 years ago (27/05/2024)
Date of experience: 05/2024

не очень дружелюбные сотрудники на ресепшн

Dear Наталья,

Thank you for bringing this to our attention. We apologize if you found our reception staff to be less friendly than expected during your stay. Providing excellent customer service is important to us, and we appreciate your feedback. We will address this issue internally to ensure that all our guests receive a warm and welcoming experience at all times. If there's anything else you'd like to share or if there's anything we can do to improve, please feel free to let us know.

Kind regards,
Lajos Fekete
Reservation Manager
By NA
Reviewed: 2 years ago (27/05/2024)
Date of experience: 05/2024

It was excellent!

Dear Guest,

That's fantastic to hear! We're thrilled that you had an excellent experience with us. If there's anything specific that made your stay exceptional or any suggestions you have for us to maintain this level of excellence, please let us know. We look forward to welcoming you back for another outstanding stay in the future!

Kind regards,
Lajos Fekete
Reservation Manager
By Horváth-Milotai Zsuzsa
Reviewed: 2 years ago (27/05/2024)
Date of experience: 05/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (27/05/2024)
Date of experience: 05/2024

Guest has not commented on review

By Hontiné Sohajda Zsófia
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Mindennel elégedett voltam.

Dear Hontiné Sohajda Zsófia,

Thank you for your feedback! We're delighted to hear that you were satisfied with everything during your stay. If there's anything specific that stood out or any suggestions you have for us to improve, please let us know. We look forward to welcoming you back for another pleasant experience in the future!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Zimmer war schön, sauber und gemütlich. Frühstück war aber sehr schwach und wir waren wirklich enttäuscht. Wir haben da nur einmal gefrühstück und zweites Mal sind wir lieber in die Stadt gegangen. Hotel hat anscheinened 4 Sterne aber wir würden eher nur 2 Sterne geben. Wir waren schon in vielen 4-Sterne Hotels und dieser hatte sehr weit weg davon.

Dear Ciliakova,

Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with our breakfast service and for not meeting your expectations regarding our hotel's star rating. We take your comments seriously and will review them internally to improve our offerings and services. If there's anything else you would like to discuss or if there's anything we can do to make it up to you, please feel free to reach out. Your input is valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Nancy
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

A hotel elhelyezkedése, a szoba minősége és tisztasága jó. A reggelinél választék van de minőség kevésbé pl.: Rauch "gyümölcslevek", alacsony minőségű lekvárok.

Kedves Attila!

Köszönjük az értékelést és a visszajelzést! Örülünk, hogy elégedettek voltak a hotel elhelyezkedésével, valamint a szoba minőségével és tisztaságával. Megjegyezzük az észrevételeket a reggeli minőségével kapcsolatban, és átadjuk azokat a megfelelő osztálynak. Fontos számunkra, hogy vendégeink teljes elégedettségére törekedjünk. Köszönjük még egyszer, és reméljük, legközelebbi látogatásukkor még kellemesebb élményben lesz részük.

Üdvözlettel,
Fekete Lajos
Reservation Manager
No Public Name
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Guest has not commented on review

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