Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,810 reviews across 5 portals
:
By Christine
Reviewed: 2 years ago (10/05/2024)
Date of experience: 05/2024

Service très aimable et serviable.
Bonne literie
.chambres très grandes et calme

Dear Christine,

Thank you for your positive comments! We're delighted that you found our service very friendly and helpful, and that you enjoyed the good bedding and the spacious, quiet rooms. Your comfort and satisfaction are our top priorities, and we appreciate your feedback. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (10/05/2024)
Date of experience: 05/2024

Alles super,nette personal

No Public Name
Reviewed: 2 years ago (10/05/2024)
Date of experience: 03/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (09/05/2024)
Date of experience: 05/2024

Guest has not commented on review

By Ulrike Bestle
Reviewed: 2 years ago (09/05/2024)
Date of experience: 05/2024

Wir waren mit dem Zimmer und dem Aufenthalt eigentlich zufrieden. Was uns gestört hat war der wirklich schlimme Fäkaliengestank im Zimmer 615. Das ist schon echt eine Zumutung und eigentlich untragbar. Es wurde uns gesagt, man hätte kein anderes Zimmer für uns hätte und man könne nichts dagegen unternehmen.

Dear Ulrike Bestle,

Thank you for your feedback. We're glad to hear that you were happy with your room and overall stay.

However, we deeply apologize for the unpleasant odor you experienced in room 615. This is not the standard we aim to uphold, and we regret that we were unable to resolve this issue during your stay. Rest assured, we will investigate and address this problem immediately to prevent it from happening again.

Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Janne
Reviewed: 2 years ago (08/05/2024)
Date of experience: 05/2024

Henkilökunta todella ystävällistä ja palvelu erinomaista. Huone tilava ja siisti.

Dear Janne,

Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and the service excellent. It's also great to know that you enjoyed the spacious and clean room.

We look forward to welcoming you back for another wonderful stay! If there's anything more we can do to enhance your experience, please let us know.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (07/05/2024)
Date of experience: 05/2024

Hotel w dobrym miejscu do zwiedzania Budapesztu i to starego miasta jak i innych miejsc jak np zoo. Jednak przy dosyć dużym obłożeniu śniadanie staje się uciążliwe. Parking płatny 20 Euro doba - jak dla mnie dużo... i bardzo mały - bez rezerwacji nie ma miejsc

Dear Dziecieski,

Thank you for your feedback. We're glad you found our location convenient for visiting Budapest and its attractions.

We apologize for any inconvenience you experienced during breakfast when the hotel is busy. We also understand your concerns about parking; due to limited space, reservations are necessary to ensure availability.

Your comments are valuable to us, and we'll consider them as we work to improve our guests' experience. We hope to welcome you back in the future!

Kind regards,
Lajos Fekete
Reservation Manager






By Edu
Reviewed: 2 years ago (07/05/2024)
Date of experience: 05/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (07/05/2024)
Date of experience: 05/2024

Guest has not commented on review

By Adrian
Reviewed: 2 years ago (07/05/2024)
Date of experience: 05/2024

Guest has not commented on review

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