Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,640 reviews across 4 portals
:
By Andrea
Reviewed: 2 years ago (20/11/2023)
Date of experience: 11/2023

Todo perfecto pero ninguno de sus recepcionistas hablaba español

Dear Andrea,

Thank you for your feedback, and we're delighted to hear that everything was perfect during your stay. We appreciate your note about the language barrier at the reception. We will take this into consideration as we aim to improve our services to better accommodate our guests.

If you choose to stay with us again, we'll do our best to ensure your experience is even more enjoyable.

Warm regards,
Lajos Fekete
Reservation Manager
By Jan
Reviewed: 2 years ago (20/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By Roland Keckes
Reviewed: 2 years ago (20/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By Behari Anca Bianca
Reviewed: 2 years ago (19/11/2023)
Date of experience: 11/2023

Piacevole,da raccomandare

Dear Behari Anca Bianca,

Thank you for your brief but positive feedback. We're delighted to hear that your experience was pleasant, and we appreciate your recommendation. If you have any specific comments or suggestions to share, feel free to let us know.

We look forward to welcoming you again in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By Hanny Wijaya
Reviewed: 2 years ago (17/11/2023)
Date of experience: 11/2023

great experience, highly recommended! the staffs are all very helpful.

Dear Hanny Wijaya,

Thank you for sharing your great experience with us! We're thrilled to hear that you had a positive stay and found our staff to be very helpful. Your recommendation is greatly appreciated.

We look forward to the pleasure of welcoming you back for another excellent stay.

Warm regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (17/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By Annamaria
Reviewed: 2 years ago (17/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By M
Reviewed: 2 years ago (16/11/2023)
Date of experience: 11/2023

Location of the hotel is not so good. Streets were dark and covered with drunken people and dog feces.

Dear M,

Thank you for sharing your concerns about the location. We're sorry to hear that you had a less than satisfactory experience with the surroundings. Our guests' safety and comfort are of utmost importance, and we take your feedback seriously.

We will review the situation and consider ways to address these concerns to ensure a better experience for our guests in the future. If you have any additional comments or suggestions, please feel free to share, and we appreciate your understanding.

Warm regards,
Lajos Fekete
Reservation Manager
By Ann
Reviewed: 2 years ago (16/11/2023)
Date of experience: 11/2023

Excellent listening staff who attended to any issues.

Dear Ann,

Thank you for your positive feedback. We're delighted to hear that our staff provided excellent service and were attentive to any issues you encountered. Your satisfaction is our priority, and we appreciate your recognition of our team's efforts.

We look forward to the pleasure of welcoming you back for another excellent experience.

Warm regards,
Lajos Fekete
Reservation Manager
By JANGKYU SHIN
Reviewed: 2 years ago (16/11/2023)
Date of experience: 11/2023

Although it is far from a tourist destination, it was perfect for a business trip. Thank you for the kindness of the staff.

Dear JANGKYU SHIN ,

Thank you for your kind words. We're pleased to hear that our hotel was perfect for your business trip, despite being a bit far from tourist destinations. It's great that you experienced the kindness of our staff. We appreciate your understanding of the location's suitability for business purposes.

If your travels bring you back for another business trip, we'll be happy to welcome you again.

Warm regards,
Lajos Fekete
Reservation Manager
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