Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,643 reviews across 4 portals
:
By Kerstin Buchinger
Reviewed: 2 years ago (11/09/2023)
Date of experience: 09/2023

Guest has not commented on review

By Petr
Reviewed: 2 years ago (11/09/2023)
Date of experience: 09/2023

Hezké a čisté ubytování s milým personálem. Výborné snídaně, jediná nevýhoda byla špatná zvukotěsnost.

Dear Petr,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our accommodation to be nice and clean, with a friendly staff that provided excellent breakfast service.

We apologize for any inconvenience you experienced due to the poor soundproofing. Your feedback is important, and we'll look into ways to improve this aspect to ensure a more peaceful stay for our guests.

We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Warm regards,

Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (11/09/2023)
Date of experience: 09/2023

Excellente mais la chambre au 8e étage sous le toit présentait un désagrément pour les personnes de grande taille

Dear Valued Guest,

We're pleased to hear that you had an excellent stay with us. However, we apologize for any inconvenience you experienced in the room on the 8th floor, particularly if it was less suitable for taller individuals due to the room's architecture. Your feedback is valuable, and we'll keep this in mind to enhance the comfort of all our guests. Thank you for sharing your experience, and we look forward to welcoming you back in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Romi Jacota
Reviewed: 2 years ago (11/09/2023)
Date of experience: 09/2023

We had a good experience.

Dear Romi Jacota,

Thank you for sharing your positive feedback. We're delighted to hear that you had a good experience during your stay with us. If you have any specific comments or suggestions to share, please feel free to do so.

We look forward to the possibility of hosting you again in the future and providing you with another enjoyable stay.

Warm regards,

Lajos Fekete
Reservation Manager
By Rocky Dunn
Reviewed: 2 years ago (10/09/2023)
Date of experience: 09/2023

Hotel room is not bad bed is not that comfortable but it is a queen size bed at least not always the case in Europe the bathroom is not bad but shower is small and toilet is basically so close to the wall and door so it feels very cramped while using it. The area is about a mile from everything and it’s not to bad but it’s got some strange people on the streets at night we never had any issues with anyone but when being driven there by taxi’s they all said that we were in a bad area and should not be out at night which I thought was funny it never seemed to bad to me but I would stay close to downtown next time just to be close to the cafes and places to eat and have some drinks at night nothing like that in the hotel area

Dear Rocky Dunn,

Thank you for sharing your feedback about your recent stay with us. We appreciate your detailed comments, as they help us understand your experience better.

We're glad to hear that you found the room and bathroom to be satisfactory, and we understand your point about the bed size, which can vary in Europe. Your comments about the neighborhood are also noted, and it's important for our guests to feel safe and comfortable.

While the hotel is a bit further from downtown, we appreciate your perspective on staying closer to cafes and places to eat in the future. We always aim to provide our guests with the best possible experience, and your feedback will help us improve.

Should you decide to stay with us again, we'll do our best to ensure you have a more enjoyable visit.

Warm regards,

Lajos Fekete
Reservation Manager
By Lidush
Reviewed: 2 years ago (10/09/2023)
Date of experience: 09/2023

Guest has not commented on review

By Herzog
Reviewed: 2 years ago (10/09/2023)
Date of experience: 09/2023

Schade, dass nicht täglich Wasser im Zimmer bereitgestellt wird. Für ein 4 Sterne Hotel darf man das erwarten. Meistens gibt es sogar eine Kaffeemaschine auf dem Zimmer.
Leider wurde der Boden nicht nass aufgezogen, somit war sehr viel Staub etc.

Dear Herzog,

Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments and apologize for any inconveniences you experienced during your visit.

Your feedback about the provision of water in the room is duly noted. While some hotels do provide this amenity, it can vary from place to place. We'll consider your suggestion as we review our services.

We also apologize for any cleanliness issues you encountered with the floor. Our housekeeping team should ensure that each room is thoroughly cleaned, and we'll address this matter to prevent similar issues in the future.

We appreciate your input as it helps us improve our services, and we hope to have the opportunity to provide you with a more satisfying stay in the future.

Warm regards,

Lajos Fekete
Reservation Manager
By Kristýna
Reviewed: 2 years ago (10/09/2023)
Date of experience: 09/2023

The shower was a Little bit small.

Dear Kristýna ,

Thank you for your feedback. We're sorry to hear that you found the shower a bit small. We appreciate your input, and we'll use this information to improve our accommodations and ensure a more comfortable experience for our guests in the future. We hope to welcome you back for a better stay.

Kind regards,
Lajos Fekete
Reservation Manager
By Roberto
Reviewed: 2 years ago (10/09/2023)
Date of experience: 09/2023

Guest has not commented on review

By Alin R
Reviewed: 2 years ago (09/09/2023)
Date of experience: 09/2023

Excellent experience, the hotel is close to a metro station, parking is a plus, breakfast is very good.

Dear Alin R,

Thank you for sharing your excellent experience with us. We're delighted to hear that you had a positive stay and that you found our hotel's proximity to a metro station, parking facilities, and breakfast to be highlights of your visit.

Your kind words are appreciated, and we look forward to welcoming you back in the future for another enjoyable stay.

Warm regards,

Lajos Fekete
Reservation Manager
Back to Top CERTIFICATE what's this?