Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,644 reviews across 4 portals
:
By Monia Scarpetta
Reviewed: 2 years ago (21/08/2023)
Date of experience: 08/2023

Ottimo

Dear Monia Scarpetta,

Thank you for your succinct feedback! We're thrilled to hear that your experience was optimal.

We look forward to the opportunity to serve you again in the future and provide you with another exceptional stay.

Warm regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (21/08/2023)
Date of experience: 08/2023

Bad

Dear Valued Guest,

Thank you for taking the time to share your feedback about your recent stay with us. We're sincerely sorry to hear that your experience did not meet your expectations.

We apologize for the stuffy room and the cleanliness issue in the bathroom. This does not meet our standards, and we will address these matters immediately to ensure a more comfortable and clean environment for our guests.

We also regret the disappointment regarding the breakfast and the language barrier with our staff. We'll use your feedback to improve our offerings and communication.

Your comments are valuable, and we hope you'll consider giving us another chance in the future to provide you with a better experience.

Warm regards,
Lajos Fekete
Reservation Manager
By JP
Reviewed: 2 years ago (19/08/2023)
Date of experience: 08/2023

Soweit okay alles.

Dear JP,

Thank you for your feedback. We're glad to hear that your stay was satisfactory.

If you ever decide to return in the future, we hope to provide you with an even better experience.

Warm regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (18/08/2023)
Date of experience: 08/2023

Bardzo dobry hotel. Dobre śniadanie duży wybór

Dear Valued Guest,

Thank you for your concise but positive feedback. We're delighted to hear that you had a very good experience at our hotel, particularly enjoying our breakfast with its wide variety of choices.

Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another great stay in the future.

Warm regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (18/08/2023)
Date of experience: 08/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (17/08/2023)
Date of experience: 08/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (16/08/2023)
Date of experience: 08/2023

Clean, beautiful, welcoming hotel

Dear Valued Guest,

Thank you for your kind words! We're thrilled to hear that you found our hotel clean, beautiful, and welcoming.

Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By IVAN KING
Reviewed: 2 years ago (15/08/2023)
Date of experience: 08/2023

Very good. We liked the location of the hotel. The staff were friendly and welcoming. The checking-in process was easy.The room was spacious and modern and had all the facilities that we needed. The breakfast was excellent!
I have one minor thing to say and it is not a criticism. We wanted to know where to buy a 24 hour travelcard for use on general public transport and the staff member on reception was unsure. We found that we were able to buy them from the metro station at II. Janos Pal Papa Ter which is a few minutes from your hotel. It's just something that you might want to make a note of in case any other guests are after the same thing.

Dear Ivan King,

Thank you for your positive feedback and for choosing our hotel. We're pleased to hear that you enjoyed our location, friendly staff, spacious and modern rooms, and excellent breakfast.

We appreciate your note regarding the 24-hour travelcard information, and we will certainly consider making this information more readily available for our guests in the future.

We look forward to welcoming you back on your next visit.

Best regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (15/08/2023)
Date of experience: 08/2023

Goed! Mooi hotel en ruime kamer

Dear Valued Guest,

Thank you for your positive feedback! We're delighted to hear that you had a good experience at our hotel and found our rooms spacious and pleasant.

Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By Markku
Reviewed: 2 years ago (15/08/2023)
Date of experience: 08/2023

Hotelli oli siisti ja palvelu oli ystävällistä

Dear Markku,

Thank you for your brief but positive feedback. We're delighted to hear that you found our hotel clean and our service friendly.

Your satisfaction is important to us, and we look forward to having the pleasure of welcoming you back in the future for another enjoyable stay.

Warm regards,
Lajos Fekete
Reservation Manager
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