Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,644 reviews across 4 portals
:
No Public Name
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Was nice, but loud, until 3am we could hear every guest comming, taking shower. In the morning the cleaning stuff started to talk loudly on the hallway, smashing the doors etc. We couldn’t rest

Dear Valued Guest,

Thank you for taking the time to share your experience with us. We are pleased to know that you found certain aspects of your stay to be enjoyable.

However, we are truly sorry to hear that you experienced disruptions during your rest. Please accept our sincerest apologies for the inconvenience caused by the noise from other guests and our cleaning staff. Rest assured, we take your feedback seriously, and we will address this matter promptly to ensure a more tranquil environment for all our guests.

We hope you'll consider giving us another chance to provide you with a peaceful and relaxing stay. Should you plan to return, please do not hesitate to reach out to us directly, and we will make every effort to ensure a more restful experience for you.

Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By Monir
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Monir,
Thank you for your glowing 10/10 rating! We are beyond thrilled that your stay with us was exceptional in every way. It's incredibly rewarding to know that our efforts to ensure a memorable experience have paid off. Your kind words motivate us to continue delivering top-notch service to all our guests. We can't wait to welcome you back for another incredible stay. Your satisfaction is our top priority, and we'll always strive to maintain this level of excellence. See you soon!
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay at our hotel. Our team is committed to providing the best service possible, and we're thrilled that it met your expectations. We appreciate your feedback and look forward to the pleasure of hosting you again soon. If there's anything we can do to make your next stay even better, please let us know.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your fantastic rating! We're delighted to hear that you enjoyed your time at our hotel. We always strive for excellence and are grateful for your feedback. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We hope to see you again soon.
Kind regards,
Lajos Fekete
Reservation Manager
By Kostiantyn Shepeliev
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

More soundproof doors would be perfect

Dear Kostiantyn Shepeliev,
Thank you for your positive rating! We're glad you had a good experience at our hotel. Your feedback is valuable to us, and we'll use it to make improvements for our guests' future stays. If there's anything specific that stood out to you or any suggestions you have for us, we'd love to hear them. We hope to have the pleasure of hosting you again soon.
Kind regards,
Lajos Fekete
Reservation Manager
By Vladimir Sakac
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Vladimir Sakac,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
By Anna
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Nice and clean hotel, friendly staff and overall experience was good. We stayed in a family room, which is two spacious rooms adjoined. This was very convenient as it meant we had 2 bathrooms and showers. Good tvs where we could login to HBO but not Netflix - wonder why we could not use Netflix when the app was already installed in the TV.

Dear Anna,
Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay at our hotel. Our team is committed to providing the best service possible, and we're thrilled that it met your expectations. We appreciate your feedback and look forward to the pleasure of hosting you again soon. If there's anything we can do to make your next stay even better, please let us know.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your rating. We appreciate your stay at our hotel and are glad to know you had a decent experience. Your feedback is valuable as it helps us identify areas for improvement. If there's anything specific you think we could enhance, please feel free to share. We hope to have another opportunity to exceed your expectations in the future.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
By Ernest Remar
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Great

Dear Ernest Remar,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
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