Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,644 reviews across 4 portals
:
No Public Name
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
By Marco
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Exelent

Dear Marco,
Thank you for your glowing 10/10 rating! We are beyond thrilled that your stay with us was exceptional in every way. It's incredibly rewarding to know that our efforts to ensure a memorable experience have paid off. Your kind words motivate us to continue delivering top-notch service to all our guests. We can't wait to welcome you back for another incredible stay. Your satisfaction is our top priority, and we'll always strive to maintain this level of excellence. See you soon!
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Hotel o.k. godny polecenia. Z miłą chęcią tam wrócę jeśli ponownie będę miał możliwość kolejnego pobytu w Budapeszcie.

Dear Valued Guest,
Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay at our hotel. Our team is committed to providing the best service possible, and we're thrilled that it met your expectations. We appreciate your feedback and look forward to the pleasure of hosting you again soon. If there's anything we can do to make your next stay even better, please let us know.
Kind regards,
Lajos Fekete
Reservation Manager
By Bianca Dragomir
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Bianca Dragomir,
Thank you for your fantastic rating! We're delighted to hear that you enjoyed your time at our hotel. We always strive for excellence and are grateful for your feedback. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We hope to see you again soon.
Kind regards,
Lajos Fekete
Reservation Manager
By Margarita
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

The room was spacious, the location is very good, the staff was very polite. Things that could be improved: There could be a bit more thought in the design of the rooms from a practical perspective. There was no light at all where the mirror was. Neither was there a power socket. So it was not possible to use the mirror in the room with light or power (to do their make-up or the hair). And yes, there was mirror with light and power in the bathroom but we had a triple room and there were numerous instances when the bathroom was occupied by one person and another one would need to use a mirror with light and power. The shower head had just one position and a very bad one(not practical at all unless you’re taller than 1,90). The towels could be larger and better quality. The floor in the room was not as clean as expected. The beds had under the sheets a really bad quality of mattress protection that was almost like plastic and made you sweat during sleep. I had to remove it after the first night and fortunately the cleaning lady didn’t put it back. The rooms could use some more sound isolation as you could hear the cleaning lady from outside, tearing the bags of supplies. The breakfast was fine but again I expected more from a 4-star hotel(bigger variety, better quality in the sweet pastry).

Dear Margarita,

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the spacious room, convenient location, and the courteousness of our staff.

Your valuable comments about the room design have been duly noted. We apologize for any inconvenience caused by the lack of light and power sockets near the mirror. We will certainly take your suggestions into consideration for future room enhancements.

We regret that the shower head and towels didn't meet your expectations. We will review their usability and quality to ensure a more satisfactory experience for our guests.

We appreciate your feedback regarding the room's cleanliness and the bedding. Rest assured, we will address these concerns with our housekeeping team to ensure a higher standard is consistently maintained.

Furthermore, your comments about sound isolation and breakfast variety are essential to us. We will work towards providing a more serene environment and improving the breakfast offerings to meet our guests' expectations.

Thank you once again for sharing your thoughts, and we hope to welcome you back in the future to showcase the improvements we have made.

Warm regards,
Lajos Fekete
Reservation Manager
By Anna
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Anna,
Thank you for your glowing 10/10 rating! We are beyond thrilled that your stay with us was exceptional in every way. It's incredibly rewarding to know that our efforts to ensure a memorable experience have paid off. Your kind words motivate us to continue delivering top-notch service to all our guests. We can't wait to welcome you back for another incredible stay. Your satisfaction is our top priority, and we'll always strive to maintain this level of excellence. See you soon!
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Exellent

Dear Valued Guest,
Thank you for your excellent rating! We are thrilled to know that you had a perfect experience during your stay at our hotel. Our team takes great pride in providing top-notch service and ensuring your comfort and satisfaction. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Valued Guest,
Thank you for your fantastic rating! We're delighted to hear that you enjoyed your time at our hotel. We always strive for excellence and are grateful for your feedback. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We hope to see you again soon.
Kind regards,
Lajos Fekete
Reservation Manager
By Forcz Mónika
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Modern jól felszerelt hotel udvari parkolási lehetőséggel! Ami kicsit húzós 1 éjszaka 20 eur, de Pesten úgysem lehet parkolni! Svédasztalos reggeli nagyon jó és központi helyen van a Blaha 10 perc gyalog.

Kedves Forcz Mónika!

Köszönjük értékelését. Örülünk, hogy összességében jól érezte magát szállodánkban.
Reméljük következő Budapesti látogatása alkalmával is minket választ.

Üdvözlettel,
Fekete Lajos
Reservation Manager
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