Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,812 reviews across 5 portals
:
By Skrzypnik
Reviewed: 3 years ago (02/10/2023)
Date of experience: 08/2023

Super obsługa, pyszne śniadania 👍

Dear Skrzypnik,

We're delighted to hear that you had a great experience with our service and enjoyed our delicious breakfasts. Your satisfaction is important to us, and we look forward to providing you with another exceptional stay in the future. Thank you for your kind words!

Kind regards,
Lajos Fekete
Reservation Manager
By xxxxxxxxx
Reviewed: 3 years ago (02/10/2023)
Date of experience: 10/2023

Hotel usytuowany w słabym miejscu, wieczorem mało bezpiecznie. Pokój nie do końca czysty, śniadanie to jedno wielkie nieporozumienie. Brak osób które zarządzają, nie widać obsługi.

Dear Valued Guest,

We deeply regret that you had a less than satisfactory experience during your stay. We take your feedback seriously and are committed to addressing these concerns. Safety and cleanliness are our top priorities, and we will investigate and rectify the issues you've highlighted.

Your feedback about breakfast is also concerning, and we will work to ensure a more organized and serviced breakfast experience in the future. We hope you will consider giving us another chance to provide you with a much improved stay. Thank you for sharing your observations.

Kind regards,
Lajos Fekete
Reservation Manager
By Lucie
Reviewed: 3 years ago (02/10/2023)
Date of experience: 10/2023

Při příchodu do hotelu byla cítit příliš ostrá vůně, často jsme čekali na výtah. Hotel se nachází v blízkosti metra a MHD. Občas byl slyšet hluk z chodby. Služby včetně snídaně byly velmi dobré. Na pokoji bych uvítala varnou konvici. Pobyt jsme si moc užili. Děkujeme.

Dear Lucie,

Thank you for your valuable feedback about your stay at our hotel. We appreciate your comments, both positive and constructive.

We apologize for any inconvenience you experienced with the initial smell upon arrival and the wait for elevators. We'll look into these issues to enhance our guests' experience.

It's good to hear that you found our location near the metro and public transport convenient and that you enjoyed our services, including breakfast. Your suggestion about having a kettle in the room is duly noted, and we'll consider it for future improvements.

We're delighted that, overall, you enjoyed your stay with us, and we hope to have the pleasure of hosting you again. Your comfort and satisfaction are important to us, and we'll strive to make your next visit even more enjoyable. Thank you for choosing our hotel!

Kind regards,
Lajos Fekete
Reservation Manager
By Miluse Nettelova
Reviewed: 3 years ago (02/10/2023)
Date of experience: 10/2023

Hotel na mě působil velice příjemné, přesně tak, jak působil z fotek.

Dear Miluse Nettelova ,

We're delighted to hear that your experience at our hotel matched your expectations from the photos. Your satisfaction is important to us, and we're pleased that you found your stay pleasant. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (02/10/2023)
Date of experience: 10/2023

The hotel looks beautiful in the pictures, but when you get there, the picture is a little different. The corridors are particularly creepy and the doors to the rooms are worse than in a hostel. Our neighbors didn't even have a room number. We were happy with the welcome drink waiting for us in the room and disappointed that there was no mini bar. The reception staff are very friendly, but the breakfast staff could use some manners. The dining area is too small for such a large hotel.
The room was spacious but not clean - full of hair on the nightstands, dust under the bed, limescale in the bathroom, and the drain smelled of sewage.
In the evening, we missed the service on the terrace and the buffet. Otherwise, we were surprised that juice, coffee, water... was available all day.
The hotel has a good location and it is peaceful to sleep at night.
For this money, we expected a little more or at least what is on the level.

Dear Valued Guest,

We appreciate your detailed feedback about your stay, and we're genuinely sorry to hear about the issues you encountered. The experience you described falls short of our standards, and we take your comments seriously.

We will investigate the concerns you've raised about room cleanliness and the condition of the corridors and doors. Your observations about the dining area, breakfast staff, and the service on the terrace are also important, and we will work on improving these aspects to ensure a better experience for our guests.

While we're glad you found the hotel's location peaceful, we understand your expectations weren't fully met. Your feedback will be used to make necessary improvements. Thank you for taking the time to share your experience with us, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Nikolina
Reviewed: 3 years ago (02/10/2023)
Date of experience: 10/2023

We enjoyed our stay in this hotel. Location was great, we were able to go everywhere on foot but also all public transport stops are near. Rooms were clean and the food that we had for a breakfast was delicious. We will come back to this hotel for sure.

Dear Nikolina,

We're delighted to hear that you enjoyed your stay at our hotel and that our convenient location, cleanliness, and delicious breakfast made your experience memorable. We look forward to welcoming you back in the future and providing you with another wonderful stay. Thank you for your kind words, and we can't wait to host you again!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (01/10/2023)
Date of experience: 09/2023

very good

Dear Valued Guest,

We deeply appreciate your kind words and are truly delighted to hear that you had a "very good" experience with us. Your satisfaction is our ultimate goal, and we look forward to the pleasure of serving you again in the future. If you have any specific feedback or requests, please feel free to share them. Thank you for choosing us!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (27/09/2023)
Date of experience: 09/2023

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (26/09/2023)
Date of experience: 09/2023

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (25/09/2023)
Date of experience: 09/2023

Very good

Dear Valued Guest,

Thank you for your positive feedback! We're glad to hear that you had a good experience. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and look forward to hosting you again in the future!

Kind regards,
Lajos Fekete
Reservation Manager
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