Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,796 reviews across 5 portals
:
By Gregorio Nigro
Reviewed: 10 months ago (10/08/2025)
Date of experience: 08/2025

I stayed with my family at your property from the 6th to the 9th of this month.
As agreed with receptionist, I’m writing this email to report our big problem with bed bugs in your hotel.
After our complaint, you confirmed the presence of bedbugs and changed our room, but by then the damage was done.
My body is covered by bug bites , I’m itchy and I’m on therapy for this. I also have a child and this situation was very dangerous for him. Our clothes could be contaminated and this holiday turned into stress.
I ask for a refund for hotel expense and also for medical and moral costs.
I’m waiting for your reply.
Have a good day.

By Monor Dumitru
Reviewed: 10 months ago (09/08/2025)
Date of experience: 08/2025

Sunt dezamăgit.

Dear Monor Dumitru,

Thank you for taking the time to share your impressions about your stay. We are truly sorry to learn that your experience did not meet your expectations and that you left feeling disappointed.

Your feedback regarding the room and service is particularly important to us, and we fully recognize the impact these aspects have on your overall comfort and satisfaction. Please know that we are committed to carefully reviewing your comments to identify areas needing improvement.

Your perspective will help us work towards providing a better experience for all our guests.

Kind regards,
Gábor Puskás
Rooms Division Manager
By Trevor Galbraith
Reviewed: 10 months ago (09/08/2025)
Date of experience: 08/2025

Well looked after

By Faro
Reviewed: 10 months ago (09/08/2025)
Date of experience: 08/2025

Goed hotel, zeer schoon, netjes, personeel is zeer vriendelijk. In een woord - top !

Dear Faro,

Thank you very much for your kind words! We’re truly happy to hear that you found our hotel clean, well-maintained, and that our team made a positive impression with their friendliness.

Your comment, "In one word – top!" means a great deal to us. We hope to have the pleasure of welcoming you back soon for another excellent stay.

Warm regards,
Gábor Puskás
Rooms Division Manager
No Public Name
Reviewed: 10 months ago (08/08/2025)
Date of experience: 08/2025

Perfectly.

By Eithel lehmann
Reviewed: 10 months ago (07/08/2025)
Date of experience: 08/2025

Bien

By Denis
Reviewed: 10 months ago (07/08/2025)
Date of experience: 08/2025

Guest has not commented on review

By Alex
Reviewed: 10 months ago (07/08/2025)
Date of experience: 07/2025

Location molto vicina al centro, hotel che presenta tutti i servizi essenziali. Stanze spaziose e pulite. Lo staff super professionale ed efficiente.

Dear Alex,

Thank you for sharing your positive impressions. We are pleased that you enjoyed our convenient location, as well as the spacious and clean rooms.

It is wonderful to know our team’s professionalism and efficiency contributed positively to your stay. Your acknowledgement of our essential services and facilities is greatly appreciated.

We look forward to welcoming you again in the future.

Kind regards,
Gábor Puskás
Rooms Division Manager
By Aleksander
Reviewed: 10 months ago (06/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Dear Aleksander,

Thank you for taking the time to share your excellent rating of your experience with us.

We are delighted to see your high scores for room quality, cleanliness, and service. It is rewarding to know that your stay met your expectations and that you would gladly recommend both Impulso Fashion Hotel and our brand.

Your feedback is truly appreciated, and we look forward to welcoming you again on your next visit to Budapest.

Kind regards,
Gábor Puskás
Rooms Division Manager
No Public Name
Reviewed: 10 months ago (06/08/2025)
Date of experience: 08/2025

There was a weird smell from a bathroom, if we keep it closed it was terrible inside, if open we could be in the room if we did not ventilate it properly it was terrible. Otherview it was awesome.

Dear Jinda,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay overall and that several aspects of your experience, including the room quality, cleanliness, and service, met your expectations.

We regret to learn about the issue you encountered with the bathroom odor and understand how this could have affected your comfort. Your comments are important to us and will be shared with our maintenance team, as we are always striving to provide a pleasant environment for our guests.

Your high ratings and recommendation are greatly appreciated, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

Kind regards,
Gábor Puskás
Rooms Division Manager
Back to Top CERTIFICATE what's this?