Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,651 reviews across 4 portals
:
No Public Name
Reviewed: 1 year ago (24/09/2024)
Date of experience: 09/2024

Hemos estado muy a gusto y no descartamos vilver en otra ocasión .
Solamente, mejorar en tener diferentes opcoones de almohada.

Dear Lardin,

Thank you for sharing your experience! We're glad to hear you had a comfortable stay and that you're considering returning in the future. We appreciate your suggestion regarding the pillow options and will look into ways to improve this aspect for your next visit.

We look forward to welcoming you back!

Best regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 1 year ago (24/09/2024)
Date of experience: 09/2024

Guest has not commented on review

By Katsusuke Ozawa
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

It was very nice. Clean room and comfortable bed.

Dear Katsusuke Ozawa,

Thank you for your kind words! We're delighted to hear that you enjoyed your stay, found the room clean, and the bed comfortable. We hope to welcome you back soon for another pleasant experience!

Best regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Overall it was fine, but I would prefer after 22:00 more silence on the floor...

Dear Hustatyova,

Thank you for sharing your thoughts with us. We're glad to hear that overall your stay was fine. Your suggestion about maintaining more silence after 22:00 is valuable, and we'll take it into consideration to ensure a quieter environment for all guests.

We hope to welcome you back soon!

Best regards,
Lajos Fekete
Reservation Manager
By Remus
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (22/09/2024)
Date of experience: 09/2024

Very good. However, it was further from city centre than we thought. The air conditioning did not seem to work, as we set it at a temperature and it did not change.

Dear Jurak,

Thank you for your review! We're glad you found your stay to be very good, but we apologize for any inconvenience caused by the air conditioning and the distance from the city center. We'll be looking into the issue with the air conditioning to ensure it functions properly in the future.

We hope to have the chance to welcome you again!

Best regards,
Lajos Fekete
Reservation Manager
By Brian Bartlett
Reviewed: 1 year ago (22/09/2024)
Date of experience: 09/2024

The hotel was ideally situated to travel wherever you wanted to travel to using the transport network, the all the staff were very helpful especially the man on reception ( we didn't get his name) who was very polite and helpful when we arrived and during the course of our stay.

Dear Brian Bartlett,

Thank you for your lovely feedback! We're delighted to hear that you found the hotel's location convenient for traveling and that our staff, especially the gentleman at reception, made your stay pleasant. We will make sure to pass along your kind words.

We look forward to welcoming you back in the future!

Best regards,
Lajos Fekete
Reservation Manager
By Dzidek Kołodziejczak
Reviewed: 1 year ago (21/09/2024)
Date of experience: 09/2024

Wszystko zostało przykryte oszustwem.

Dear Dzidek Kołodziejczak,

I’m sorry to hear that your experience didn’t meet your expectations. We strive for transparency and honesty in our services, and I would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly so we can address your issues.

Thank you for your feedback, and we hope to make it right.

Best regards,
Lajos Fekete
Reservation Manager
By Teresa Marino
Reviewed: 1 year ago (20/09/2024)
Date of experience: 09/2024

Overall good, well located to all forms of transportation, very quiet

Dear Teresa Marino,

Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient for transportation. It's great to know that you appreciated the quiet atmosphere as well. We hope to welcome you back for another pleasant stay in the future!

Best regards,
Lajos Fekete
Reservation Manager
By Dmytro
Reviewed: 1 year ago (20/09/2024)
Date of experience: 09/2024

Guest has not commented on review

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