Impulso Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,645 reviews across 4 portals
:
By Jessica
Reviewed: 2 years ago (28/07/2024)
Date of experience: 07/2024

Personale gentile e servizievole

Dear Jessica,

Thank you for highlighting our staff’s friendliness and helpfulness! We’re delighted to hear they made a positive impact on your stay. If there’s anything else you’d like to share or if you need further assistance, feel free to let us know.

Kind regards,
Lajos Fekete
Reservation Manager
By Els Woudstra
Reviewed: 2 years ago (28/07/2024)
Date of experience: 07/2024

Eeg goed, goed geholpen door het personeel. Je wordt wel overladen met mailtjes van Impulso.. beetje vervelend om 10 keer hetzelfde bericht over 10% korting te krijgen.. en een vergeten beoordeling, terwijl ik al beoordeeld heb! Maar goed, dat zullen wel automatische mailtjes zijn :)

Het verblijf was prima!

Dear Els Woudstra,

Thank you for your feedback! We’re glad to hear your stay was enjoyable and that our staff were helpful. We apologize for the repetitive emails; we’ll look into it to ensure it doesn’t happen again. If you need any assistance or have further feedback, please let us know. We hope to welcome you back in the future!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (27/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Vishal Kumar
Reviewed: 2 years ago (27/07/2024)
Date of experience: 07/2024

Awesome stay

Dear Vishal Kumar,

Thank you so much for the great feedback! We're thrilled to hear you had an awesome stay. If there's anything specific you enjoyed or if there's anything we can do better next time, please let us know. We look forward to welcoming you again!

Kind regards,
Lajos Fekete
Reservation Manager
By Despoina Papakosta
Reviewed: 2 years ago (27/07/2024)
Date of experience: 07/2024

Everything was great!

Dear Despoina Papakosta,

Fantastic to hear that everything was great! We're delighted you had such a positive experience. If you have any suggestions or need anything on your next visit, just let us know. Looking forward to seeing you again!

Kind regards,
Lajos Fekete
Reservation Manager
By james golshani
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

Lighting and design is not a four-star hotel

Dear james golshani,

Thank you for your feedback. We're sorry to hear that the lighting and design did not meet your expectations for a four-star hotel. We appreciate your input as it helps us to continuously improve. If you have any specific suggestions on how we could enhance these aspects, please feel free to share them. We hope to have the opportunity to provide a better experience in the future.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Miha
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

I would definitely come back

Dear Miha,

Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay and would consider returning. It’s always encouraging to hear that we’ve met our guests' expectations.

We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please let us know.

Kind regards,
Lajos Fekete
Reservation Manager
By Leon Brink
Reviewed: 2 years ago (24/07/2024)
Date of experience: 07/2024

We felt welcome from the start. Thank you very much

Dear Leon Brink,

Thank you for your kind words. We're delighted to hear that you felt welcome from the moment you arrived. Your positive experience is our priority, and we look forward to welcoming you back in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Fernando
Reviewed: 2 years ago (24/07/2024)
Date of experience: 07/2024

Habitación conectada amplia ideal para familias. Atención muy amable y limpieza.
La distancia al centro de la ciudad mayor de esperado y la zona no invitaba a volver andando. La conexión en metro perfecta y recomendable.

Dear Fernando,

Thank you for your feedback. We're pleased to hear that you found our large connected rooms ideal for families and appreciated the friendliness and cleanliness of our staff. We understand that the distance to the city center was more than anticipated and that the area may not have been inviting for walking back. However, we're glad that the metro connection was convenient and satisfactory. We appreciate your recommendation and hope to welcome you back in the future.

Kind regards,
Lajos Fekete
Reservation Manager
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