Kastanienhof hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 3,667 reviews across 14 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (16/08/2017)
Date of experience: 08/2017

Altes Hotel mit Charme, wir lieben die zentrale Lage und die freundliche Bedienung.

Lieber anonymer Gast,

vielen Dank für dieses nette Kommentar zu unserem Hotel Kastanienhof in Berlin!

Es freut uns sehr, dass Sie die Lage, den Charme des Hauses und auch unsere Mitarbeiter so sehr schätzen.

Dann hoffen wir doch, dass wir Sie bald erneut bei uns in der Hauptstadt erneut willkommen heißen.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (15/08/2017)
Date of experience: 08/2017

Good expérience, kind of business trip hotel

Dear anonymous guest,

Thank you for reviewing our Hotel Kastanienhof.

Great to see, that you had a good experience with us during your stay.

We are not just a business trip hotel, as we offer a lot of family rooms.
But a lot of business guest reserve our rooms, due to the perfect location to different offices.

We hope to welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (14/08/2017)
Date of experience: 08/2017

nice place to stay for a couple days, not for longer stays necessarily

Dear anonymous guest,

Thank you for reviewing our Hotel Kastanienhof in Berlin.

Why dont you book a room with air condition than, if you prefer it?
On all booking websites we offer our guests the choice between rooms with or without air condition.
It is not kind to review us bad for something that was not chosen by you, even if we offered it.

Thank you for the advise with the WIFI, we will restart our rooters to check if that ends the dropping connection.

With kind regards from Berlin,

Clemens Lendt
Reception
By Jacob
Business
40-49 years
Reviewed: 9 years ago (14/08/2017)
Date of experience: 07/2017

Very good and I will be back

Dear Jacob,

Thank you very much for your kind review for our Hotel Kastanienhof.

Well, than we will welcome you again soon in Berlin!

With kind regards,

Clemens Lendt
Reception
By Jörn-Uwe Rust
Leisure travelers
70-79 years
Reviewed: 9 years ago (14/08/2017)
Date of experience: 08/2017

Es war sehr angenehm im persönlichen Umgang.

Lieber Jörn-Uwe R.,

vielen herzlichen Dank für das nette Kommentar zu unserem Hotel Kastanienhof.

Der persönliche Kontakt ist uns sehr wichtig und umso mehr freut es uns, dass Ihnen dies in positiver Erinnerung geblieben ist.

Hoffentlich heißen wir Sie bald erneut bei uns willkommen.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
By Graca
Leisure travelers
60-69 years
Reviewed: 9 years ago (14/08/2017)
Date of experience: 08/2017

Great place - location, cleanliness, comfort, transport, value for money.

Dear Graca,

Thank you very much for your great review for our Hotel Kastanienhof in Berlin.

Great, that you like our location, the cleanliness and most important the value for money!

Still, to provide guests with complimentary coffee or tea is in the 3 star level always a decission by the hotel and not menditory.
As we prefer the contact with our guests, we always recommend to enjoy coffee or tea in our restaurant "Ausspanne".
Further, every guest, who makes a reservation directly with us, receives a complimentary welcome coffee or tea at our restaurant.

We thank you for beeing our guests and hope to welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (13/08/2017)
Date of experience: 08/2017

stop forcing me with written reviews!!!!

Dear anonymous guest,

Thank you for the good rating for our Hotel Kastanienhof.

We do not force you to leave a feedback. We only send you one Email, where we kindly ask you to leave a comment and a second Email to remind you.
In case that you are receiving more Emails, kindly get in contact with us and we will solve this.

With kind regards,

Clemens Lendt
Reception
By Guido
Leisure travelers
40-49 years
Reviewed: 9 years ago (13/08/2017)
Date of experience: 08/2017

very well and comfortable. Lively neighbourhood and good connection to Mitte.

Dear Guido,

Thank you for reviewing our Hotel Kastanienhof in Berlin.

Great, that you enjoy your stay in our comfortable accomodation and that you made good use of the perfect location.

We hope to welcome you again soon.

With kind regards,

Clemens Lendt
Reception
By KRUHM
Leisure travelers
60-69 years
Reviewed: 9 years ago (13/08/2017)
Date of experience: 08/2017

...freundlich.angenehmes Personal,Zimmer nach hinten total ruhig, kein überflüssiger schnick schnack

Liebe/r Kruhm,

vielen Dank für das tolle Kommentar und die starke Bewertung von unserem Hotel Kastanienhof in Berlin.

Es freut uns sehr, dass Sie sich so wohl bei uns gefühlt haben und dabei die Zimmer und das Personal überzeugen konnten.

Ja, die Flure versuchen wir tagsüber so weit es geht zu Lüften, allerdings ist die historische Bauweise des Gebäudes dabei nicht immer hilfreich.
Dennoch geben wir unser Bestes, damit auch die Flure ausreichend Zuluft bekommen.

Gerne begrüßen wir Sie erneut bei uns in der Hauptstadt.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (11/08/2017)
Date of experience: 08/2017

Gutes hotel fur ein sehr gute preis.

Lieber anonymer Gast,

vielen Dank für Ihre freundliche Bewertung zu unserem Hotel Kastanienhof.

Es ist schön zu lesen, dass Sie uns so nett weiterempfehlen.

Hoffentlich begrüßen wir Sie bald erneut bei uns in Berlin.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
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