Kastanienhof hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 3,667 reviews across 14 portals
:
By Manfred Keller
Leisure travelers
60-69 years
Reviewed: 9 years ago (24/07/2017)
Date of experience: 06/2017

Lage gut und zentral

Lieber Herr Keller,

vielen Dank für Ihre Bewertung zu unserem Hotel Kastanienhof.

Es freut uns sehr, dass Ihnen unsere zentrale Lage gefallen hat.

Wir hoffen sehr, dass wir Sie erneut bei uns willkommen heißen dürfen.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
By Alice
Leisure travelers
40-49 years
Reviewed: 9 years ago (23/07/2017)
Date of experience: 07/2017

Es war sehr gut mit freundlich service und gute Ereignissen. Die Lage von dem Hotel war sehr schon.

Liebe Alice,

vielen Dank für die nette Bewertung von unserem Hotel Kastanienhof.

Schön, dass Sie sich durch die Freundlichkeit unserer Mitarbeiter und die hervorragende Lage bei uns wohl gefühlt haben.

Wir hoffen sehr, dass wir Sie erneut bei uns willkommen heißen können.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
No Public Name
Business
50-59 years
Reviewed: 9 years ago (23/07/2017)
Date of experience: 07/2017

it is ridiculous to tell me how many characters I have to write. Hotel was nice.

Dear anonymous guest,

Thank you for your kind review for our Hotel Kastanienhof.

Great to see, that you enjoyed the perfect loaction of the hotel and that the staff was very helful for you.

Thank you very much for the advise regarding the room 16.
We will pass this idea forward to our facility manger and he will check on how we realise this and find a solution.
Advises like this are very helpful for us.

Regarding the character: we cant change the settings, as it is provided by an external company, but again thank you for
reviewing our hotel.

We hope to welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
By Max E
Leisure travelers
40-49 years
Reviewed: 9 years ago (22/07/2017)
Date of experience: 07/2017

Komme gern wieder. Eine gute Wahl wenn in Berlin

Lieber Max E.,

besten Dank für diese super 100% Bewertung von unserem Hotel Kastanienhof!

Na dann hoffen wir doch auf ein baldiges Wiedersehen in Berlin!

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (21/07/2017)
Date of experience: 07/2017

This is a dated hotel in a great location. I booked the room thinking it would be a treat, but it was comparable to roadside motels in the US, while it was clean, the room was extremely hot, the carpet old and the soap (dispensed through machine in both sink and shower) was horrible, I paid $200 for two nights though their price was listed as $69 euros. Terrible value, I would NEVER stay there again, nor would I ever recommend it.

Dear anonymous guest,

We are sorry to hear, that you are not satisfied with your stay in our Hotel Kastanienhof.

It is our highest concern, that every guest is staying, leaving and returning to our hotel with full satisfaction.

Regarding your reservation:
We show pictures and give all kind of informations on how the rooms are furnitured and equipped on all reservation
plattforms, so it should not be a surprise on what you receive after the check in (for example, that our Economy rooms are facing the road side).
We do have rooms, without carpet and air-condition.
But, you have not chosen this category. This is not our fault, so you should not review us in a bad way,
for something, that we offer our guests, but which was not chosen by you.

During your stay, the rate was lower than 90 € per night and nearly the mentioned 69 € (where ever you got this price from would be interessting for us).

We appreciate honest reviews and we are thankful for advises, as well as constructive criticism, but we cannot accpet someone calling us terrible,
for something that we have not done wrong on our side.

With kind regards,

Clemens Lendt
Reception
By Sven
Business
50-59 years
Reviewed: 9 years ago (21/07/2017)
Date of experience: 07/2017

Nettes Hotel in toller Gegend, jederzeit wieder

Lieber Sven,

vielen Dank für das freundliche Kommentar zu unserem Hotel Kastanienhof.

Super, dass es Ihnen so gut bei uns gefallen hat.

Das Rührei wird die kommenden Tage auf dem Buffet seinen Platz finden!
Wir mussten nur eine Steckdose setzen um dieses auch warm zuhalten.

Salamit gibt es normalerweise auf dem Buffet in Form von Putensalami, Salami mit Pfefferrand, Wachholder Salami
und Salami mit Pepperoni.

Bitte sprechen Sie doch unsere Frühstücksmitarbeiter beim nächsten Aufenthalt auf Salami an, sollte diese vorrübergehend vergriffen sein.

Wir hoffen sehr, dass wir Sie erneut bei uns willkommen heißen können.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
By Mae
Leisure travelers
30-39 years
Reviewed: 9 years ago (21/07/2017)
Date of experience: 07/2017

Very nice hotel in a good area. Would stay here again, because the transport communications and surrounding neighbourhood is really good. Rooms are clean and have everything you need. Staff is friendly and helpful.

Dear Mae,

Thank you very much for your kind review for our Hotel Kastanienhof.

Great to see, that you enjoyed your stay in our perfect location and that our staff was helpful to you.

We hope we will welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (21/07/2017)
Date of experience: 07/2017

Das Hotel ist für unsere kurzen Berlinaufenthalte ideal in jeder Hinsicht und wir fühlen uns hier immer wieder sehr wohl! Es ist unsere Oase mitten in der Großstadt.

Lieber anonymer Gast,

wir möchten uns bei Ihnen bedanken, dass Sie uns so positiv bewertet haben.

Es freut uns sehr, dass wir Gäste vorweisen können, welche uns seit vielen Jahren die Treue halten und sich immer wieder
auf eine neues bei uns im Hotel Kastanienhof wohl fühlen.

Dann freuen wir uns schon jetzt, wenn wir Sie erneut in unserer "Oase" willkommen heißen.

Mit freundlichen Grüßen,

Clemens Lendt
Rezeption
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (19/07/2017)
Date of experience: 07/2017

This is a lovely hotel. Spotlessly clean and comfortable. We had a great time.

Dear anonymous guest,

Thank you very much for your kind review for our Hotel Kastanienhof.

It is an honor that you comment us as a lovely hotel !

We will inform our housekeepers, that they do an extraordenary job, regarding the "spotlessly clean"!

We hope to welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (18/07/2017)
Date of experience: 07/2017

It was really great, we rented bike very easely and for a good price

Dear anonymous guest,

Thank you so much for this amazing review for our Hotel Kastanienhof and the 100% score!

It is great to see, that you made benefit of renting our bikes.

We hope to welcome you again soon in Berlin.

With kind regards,

Clemens Lendt
Reception
Back to Top CERTIFICATE what's this?