Ketschauer Hof - Hotel & Restaurant hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 2,412 reviews across 11 portals
:
By Dr. Alexander Schollmeyer
Couple
40-49 years
Reviewed: 3 months ago (29/05/2025)
Date of experience: 05/2025

Sehr geschmackvoll und stilvolle Verbindung von Tradition und Moderne.

Sehr geehrter Herr Dr. Schollmeyer,

herzlichen Dank für Ihre schöne Rückmeldung und die ausgezeichnete Bewertung.

Es freut uns sehr, dass Ihnen die Verbindung aus Tradition und Moderne sowie die geschmackvolle Einrichtung Ihres Zimmers so positiv in Erinnerung geblieben sind.
Dass auch die inkludierte Midibar Ihren Geschmack getroffen hat, freut uns besonders.

Wir danken Ihnen für Ihren Besuch und freuen uns auf ein baldiges Wiedersehen im Ketschauer Hof!

Mit herzlichen Grüßen
Monica Walter
Guest Relation
By Jose
Couple
50-59 years
Reviewed: 3 months ago (26/05/2025)
Date of experience: 05/2025

Best hidden secret in Germany.

Dear Jose,

thank you very much for your kind words and wonderful rating!

We’re delighted to be considered one of Germany’s best-kept secrets.
It’s great to hear that you enjoyed our service, quality, location, and rooms.

Your feedback means a lot to us and encourages our team to keep delivering the best possible experience.

We look forward to welcoming you back soon!

Warm regards
Monica Walter
Guest Relation
By Lucia Frey
Couple
50-59 years
Reviewed: 3 months ago (19/05/2025)
Date of experience: 05/2025

Ein toller Ort, freundliche Menschen, schöner Mix von traditionell und modern.

Liebe Frau Frey,

herzlichen Dank für Ihre lieben Worte!

Es freut mich sehr, dass Sie den besonderen Charme unseres Hauses mit seinem schönen Mix aus Tradition und Moderne so geschätzt haben. Schön, dass Ihr Zimmer auch ruhig und erholsam war.
Genau so soll es bei uns sein.

Wir freuen uns, Sie bald wieder bei uns im Ketschauer Hof begrüßen zu dürfen!

Herzliche Grüße
Monica Walter
Guest Relation
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (12/05/2025)
Date of experience: 05/2025

Lovely stay! Would highly recommend the location.

Dear Guest,

thank you very much for your fantastic feedback and for highly recommending our location!

We’re delighted to know you enjoyed your beautiful room and found everything you needed for a comfortable stay.
It’s wonderful to hear that our friendly team and the breakfast made you feel truly welcome and satisfied. We always strive to create a memorable experience for our guests.

We look forward to welcoming you back to Ketschauer Hof soon!

Warm regards
Monica Walter
Guest Relation
By David Muenz
Couple
60-69 years
Reviewed: 3 months ago (11/05/2025)
Date of experience: 05/2025

This was a beautiful, clean, luxurious hotel with excellent staff and amenities.

Dear Mr. Muenz,

thank you very much for your wonderful feedback!

We are delighted to hear that you found our hotel beautiful, clean, and luxurious, and that our team and amenities met your expectations.

We especially appreciate your praise for the breakfast – providing excellent service and a great selection of food is very important to us, so our guests can start their day perfectly.

We look forward to welcoming you again soon and making your next stay just as memorable!

Warm regards
Monica Walter
Guest Relation
By Dr. Marcus Staub
Couple
50-59 years
Reviewed: 3 months ago (10/05/2025)
Date of experience: 05/2025

Es war ein schöner Aufenthalt. Sehr störend waren die Hunde im Frühstücksraum

No Public Name
Family
50-59 years
Reviewed: 3 months ago (09/05/2025)
Date of experience: 05/2025

Sehr geschmackvoll eingerichtet
Zentrale Lage
Tolle Mitabeiter an der Rezeption
Wenig Zimmer
Die Nutzung des Schwimmbads ist umständlich , da nicht direkt erreichbar mit Badesachen

Liebe Gäste,

herzlichen Dank für Ihre wunderbare Rückmeldung!

Wie schön, dass Ihnen die geschmackvolle Einrichtung und besonders unser Empfangsteam so positiv in Erinnerung geblieben sind. Auch Ihre Bewertung zum Frühstück freut uns sehr.

Die Nutzung des Schwimmbads im nahegelegenen Schwesterhotel „Kaisergarten“ steht Ihnen als zusätzliche Option offen – wie Sie dieses Angebot für sich nutzen möchten, entscheiden Sie ganz nach Ihrem persönlichen Wunsch.

Wir freuen uns, wenn Sie bald wieder bei uns zu Gast sind!

Mit herzlichen Grüßen
Monica Walter
Guest Relation
No Public Name
Friends
60-69 years
Reviewed: 3 months ago (09/05/2025)
Date of experience: 05/2025

Ruhige lage mitten im Ort, ausreichend Parkplätze vorhanden, sehr nettes Personal, gute Betten, schön eingerichtetes Zimmer.

Liebe Gäste,

herzlichen Dank für Ihre tolle Rückmeldung zu Ihrem Aufenthalt in unserem Haus.

Es freut uns sehr, dass Sie den Komfort Ihres Zimmers sowie das à la carte Frühstück in so guter Erinnerung behalten haben.
Besonders schön ist Ihr Lob an unser Team das geben wir natürlich sehr gerne weiter.

Wir hoffen, Sie bald wieder bei uns im Ketschauer Hof begrüßen zu dürfen!

Genießen Sie bis dahin eine gute Zeit und auf bald im Ketschauer Hof.

Herzliche Grüße
Monica Walter
Guest Relation
By Steiger
Friends
60-69 years
Reviewed: 4 months ago (08/05/2025)
Date of experience: 05/2025

Sehr reichhaltig und sehr schön presentiert. Top

Lieber Herr Steiger,

vielen Dank für Ihre wunderbare Rückmeldung und die durchweg positiven Bewertungen.
Es freut uns sehr, dass Sie sich, ob in Zimmer 12 oder ein Stockwerk höher, wieder rundum wohlgefühlt haben.
Schön, dass auch Ihre Freunde unsere Gastfreundschaft erleben konnten.

Dass Sie Lage, Sauberkeit und Service erneut als "top" empfunden haben, lesen wir mit großer Freude.
Ihre Treue bedeutet uns viel.

Wir freuen uns schon auf Ihren nächsten Besuch bei uns in Deidesheim.

Herzliche Grüße
Monica Walter
Guest Relation
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (07/05/2025)
Date of experience: 05/2025

We picked your hotel as we had stayed with you before and had a wonderful visit. This time around our experience was not as perfect. The fact that we were not in the main house really downgraded the overall experience, as we did not feel like we were "in the thick of things". If we choose to stay with you again, we would not let ourselves be moved to a room we did not request. Our dinner at Restaurant 1718 was also sadly flawed. Our table was perfect, the food was quite delicious, but the timing of the kitchen was way too slow. I am not exaggerating when I say we waited 1 hour between each of our three courses. Easy to know how long, as the church bells let you know. We had all we could do to make sure we still had wine left when dinner arrived. We were told that it was because of a new menu being introduced, but that really should not be the guests problem. Any restaurant, especially one that commands the prices yours do, should be firing on all cylinders all of the time. The only concession made was our glasses of Sekt were taken off the bill, but only after we addressed the problem. Seems like someone could have offered a bit more of an apology and certainly addressed the issue before we asked about it.

Dear Ms. Brendel,

Thank you very much for your detailed feedback regarding your stay with us at the Ketschauer Hof.

We are truly sorry to hear that your recent experience did not fully meet your expectations, especially considering the fond memories you had from a previous visit.
At the same time, we would like to thank you for your openness.

We deeply regret that your stay left you with a sense of dissatisfaction afterwards—particularly since we made every effort both in advance and during your stay to respond to your wishes as transparently and personally as possible.

The decision to offer you a room in our annex building “Heumarkt” was made because your originally requested room in the main house was not available for the full duration of your stay.
This alternative was clearly communicated to you and kindly accepted in writing by you.
All the more, we regret to read that, in retrospect, the room did not feel like an equivalent alternative.

We take seriously your impression that the atmosphere of the house felt less connected, as well as your dissatisfaction with certain details in the room, such as signs of wear.
We also sincerely regret your perception of our reception team. From our perspective, there were no indications of any concerns during your stay, which we now find particularly unfortunate. We would have appreciated the opportunity to respond and make improvements at the time.

We are grateful for your kind words about the cuisine and ambiance at Restaurant 1718.
The long waiting times between courses do not reflect our standards, and we completely understand your disappointment.
It should not have been apparent to you as a guest that a new menu launch was taking place behind the scenes.

Please be assured that your satisfaction is very important to us and that our goal is to provide each guest with a thoroughly harmonious experience—both in communication and in on-site service.
We deeply regret that we did not fully succeed in your case.

All the more, we appreciate your feedback and truly hope you will give us another opportunity in the future to win you over once again with the quality and warmth you experienced during your first visit.

With warm regards
Monica Walter
Guest Relation
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