La Fenice et des Artistes hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 4,214 reviews across 9 portals
:
By Bannwart
Business
30-39 years
Reviewed: 8 years ago (21/09/2018)
Date of experience: 09/2018

The staff was friendly.
The room was ok but too noisy with the bar nearby

Dear Sylvie, thanks for the compliments regarding our staff, it makes us very much happy! We are sorry regarding our lounge bar, many clients enjoy its atmosphere. Next time please talk to our reception staff because we could have change your room into one more quiet. Best wishes, Customer relations manager
By Virginia
Leisure travelers
50-59 years
Reviewed: 8 years ago (19/09/2018)
Date of experience: 09/2018

Very pleasant stay. Lovely staff

Thank you very much Virginia for your sweet words! We hope you'll come back soon. Best wishes from all our staff
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/09/2018)
Date of experience: 09/2018

We actually stayed in the apartment, it was lovely, if small. The area was great though and only a short walk to St Michaels Square

Thank you a lot! We are very happy you loved your stay! Warm regards from all our Staff! Customer relations manager
By Daniela
Business
30-39 years
Reviewed: 8 years ago (16/09/2018)
Date of experience: 09/2018

Felice Felice Felice

Cara Daniela, grazie mille! Siamo felici anche noi quando i nostri ospiti passano dei bellissimi giorni presso il nostro Hotel. Speriamo di rivederci presto, buon rientro!
By Jürgen Sauermann
Leisure travelers
70-79 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

Das Haus lebt von seinem Nimbus, sozusagen das zur legendären Felice-Oper gehörende Haus zu sein. Man hört tatsächlich (je nach Zimmer-Lage, versteht sich) das Proben und Einsingen der Sänger. Wie Elke Heidenreich (Autorin und frühere TV-Kollegin) schreibt und damit Auslöser für unsere Buchung war. Da sieht man über Vieles hinweg. Haben uns dennoch wohlgefühlt.

Dear Mr. Jürgen Sauermann, we are glad you loved atmosphere of art of our Hotel and enjoyed listening to the voice of the Teatro La Fenice’s singers and artists. Warm regards from all our Staff.
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (12/09/2018)
Date of experience: 09/2018

Staff was wonderful. We enjoyed the complimentary breakfast. And the location was perfect. No hot water was not good.

Dear Mr. Vance thanks a lot for taking the time to write us this review. We really appreciated this. We are happy to hear you have had a wonderful stay! Sorry for the inconvenient regarding the hot water, furtunately we have been able to solve the problem within an hour! Thanks again, best wishes from all our Staff
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

Terrible, staff rude, hotel dirty has bedbugs plus bathroom has mold so expensive for all the dirty found it

Dear Mrs. Ramos, we sincerely feel offended by your comment. We are always ready to listen to the opinions and suggestions given by our guests, but not the falsehoods. Our rooms do not have bed bugs and are regularly checked by our Staff. The hotel areas are cleaned every day and several times per day. The price of the room you paid is in line with the prices of the other hotels in Venice of our same category, it is also due to the excellent reputation that our hotel has since countless years. We are very sorry you judge our Staff to be rude, but we are very happy that most of the other customers consider our Staff to be very kind, helpful and professional. Have a good day, best regards from all our Staff.
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

BUONO E CONFORTEVOLE. OTTIMA LA POSIZIONE.

Grazie mille per il suo bel commento! Siamo felici abbia passato un confortevole soggiorno! La aspettiamo presto nuovamente qui da noi! Una buona giornata, cordialmente Responsabile relazioni con la clientela
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (23/08/2018)
Date of experience: 08/2018

I loved the hotel. It was clean, comfortable, and artsy. Thanks.

Thank you a lot! We are happy you loved your stay. Warm regards from all our Staff and we hope to see you soon again here at our Hotel!
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (19/08/2018)
Date of experience: 08/2018

Gute Lage 10 Minuten vom Marcus Platz entfernt
nettes Personal immer freundlich und zuvorkommend
Frühstück soweit ganz gut es hätten mir ein paar Tomaten und Gurken gefallen.

Many thanks for your nice words from all our staff, and also for the suggestions. Our guests' opinion is truly important for us. Best wishes, Customer relations manager
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